I am a professional, customer focused Manager with a positive and enthusiastic attitude and am flexible within any working environment. I have spent most of my career in the Hospitality sector, working within the area of large-scale events, conference, trade shows, banquets and more recently weddings. I have experience in all areas including sales, operation, management and administration.I believe that I have knowledge within most sectors including Human Resources, Accounts, Marketing, Operations and Sales which enables me to be flexible in my approach and knowledgeable in my decision making.I consider myself to be an enthusiastic, motivated and industrious individual who thrives on new challenges, which is just as well, because Covid 19 and the resulting pandemic have hit the Hospitality Industry hard and I now find myself with experience of new and different market sectors. Sitting at home and relaxing throughout furlough was never really an option for me and the opportunity to assist with the setup of a Covid 19 Mass Vaccination Centre seemed the perfect stop gap.After notification of Redundancy, I then found myself being approached to develop administration systems for a Canine Training Centre which was certainly something different, although in some ways very similar to Hospitality, just 4 legged clients!However much we know, we can always learn more, so I am currently seeking an opportunity to utilise the skills and experience I have but, in a position, to challenge me and to further my experience.
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Office ManagerCa Fabrications Ltd Jul 2023 - PresentHanbury, England, United Kingdom -
Office And Bookings ManagerDave Shaw Dog Training: Wits End Kennels Jun 2021 - Jan 2024Streamline the office management, including the set up of Booking Confirmation, Check in and out procedures, Admission Form completion, Payment Procedures, all in line with current licensing regulations.Introduction of H & S to the work site, First Aid, Canine Emergency Care, Security, Signage, Fire Procedures.General office administration, telephone and email enquiries and bookings, site visits, Payment processing, data entry and check in/out procedures.Maximisation of Revenue, Minimum stays, Peak Season, Standardisation of Kennel Costs, Kennel Yield Management.
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AdministratorSw Healthcare Nov 2020 - Jun 2021Admin support at the Covid 19 Mass Vaccination Centre, including: site configuration, queuing strategy, site logistics, staffing levels, training, check in procedures and patient management. Vaccine data entry, patient marshalling, standard operations set up, emergency procedures and overall site management. -
Weddings Sales ManagerNational Motorcycle Museum May 2008 - Jun 2021Wedding enquiries up YOY to approx. 700 annually.Wedding revenue increased from circa 100K in 2009 to over 750K in 2019.Introduced weddings@thenmm as a brand, including the webpage design, all social mediachannels, Pinterest, marketing collateral and increased the brand awareness YOY.Introduced computerised booking system for all events.Introduced diary management, yield management, pace reporting and rate strategy.Produced historical data reports to allow accurate management and forecasting in terms of rateachieved, event revenue, enquiry levels, booking source, conversion.Analysis of lost business, analysis of actual business allowing for targeted marketing. -
Business Center ManagerSolihull Renaissance Hotel (Whitbread Hotel Group / Marriot Hotels) Jan 2006 - May 2008To promote a helpful, friendly, efficient and professional image, giving full co-operation to all guests with a prompt and customer focused attitude.To be an effective link between sales and operations, to ensure continuity of experience for all conference organisers and delegates.To ensure the Business Centre is open and adhering to brand standards and to provide a single point of contact for all clients.To positively approach all sales opportunities in order to maximise sales revenue and exceed budgeted sales targets.To control the department financial targets, projecting revenue sales in excess of £1.6M.Complete the departmental rosters for all associates in relation to business demands.Ensure an operational flex percentage of 15% is achieved.
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Deputy Conference And Banqueting ManagerSolihull Renaissance Hotel (Formerly St. Johns Hotel, Swallow Hotels / Whitbread Hotel Group) Nov 1994 - Jan 2006To assist the Conference and Banqueting Manager with the daily operation of the department and to deputise in their absence.Formation of the annual department budget incorporating revenue, expenditure and wage costs.Analysis of financial results in comparison to forecasted figures and budget expectations.Preparation of the annual Business Plan and Marketing Strategy.Accountable for departmental training material and Standards of Performance.Overseeing all departmental staff training in relation to standards of service, Health and Safety and Investors in People.Assisting with the events administration in handling an average of 450 enquiry calls per month, with an emphasis on increasing the level of enquiry conversion.Driving standards of service forward to ensure client satisfaction and attention to detail.
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Assistant Conference And Banqueting ManagerSolihull Renaissance Hotel (Formerly St. Johns Hotel, Swallow Hotels) Mar 1992 - Nov 1994To assist the Conference and Banqueting Manager with the control of 14 conference suites and banqueting events for up to 700, ensuring the smooth performance of the department.Overseeing all conference and banqueting operations, involving the setting of performance standardsAccurate conference and banqueting accounting of all functions and events.Enforcing the company Fire and Health and Safety Management Policies. Training inassociation with all governing Legislation, i.e., C.O.S.H.H., Risk Assessments.
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Graduate ManagerSwallow Hotel Group Jul 1991 - Mar 1992
Sharon Miller Education Details
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Cirencester Sixth FormAccounts, Business Studies, Home Economics -
Cirencester Deer Park SchoolO Levels
Frequently Asked Questions about Sharon Miller
What company does Sharon Miller work for?
Sharon Miller works for Ca Fabrications Ltd
What is Sharon Miller's role at the current company?
Sharon Miller's current role is Office Manager.
What schools did Sharon Miller attend?
Sharon Miller attended Bournemouth University, Cirencester Sixth Form, Cirencester Deer Park School.
Not the Sharon Miller you were looking for?
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Sharon Miller
United Kingdom1thefirestudio.com2 +151243XXXXX
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1westminster.gov.uk
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Sharon Miller
London -
1astrazeneca.com
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