· Established workflow processes monitored daily productivity and implemented modifications to improve overall performance of personnel.· Maintained CRM database with customer updates and report generation.· Maintained computer and physical filing systems.· Managed office operations while scheduling appointments for department managers.· Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.· Established and developed a strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.

· Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.· Introduced higher standards for customer service and increased efficiency by streamlining operations.· Resolved customer complaints while prioritizing customer satisfaction and loyalty.· Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.· Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.

· Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.· Oversaw computer database and physical filing systems.· Handled cash accurately and prepared deposits.· Resolved problems promptly to elevate customer approval.

· Evaluated and recommended changes in rental pricing strategies to remain competitive in market.· Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.· Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.· Maintained sufficient number of units market-ready for lease.

· Developed, reviewed, and submitted property operating and capital budgets.· Handled disciplinary actions, performance appraisals and terminations of company staff.· Maintained original leases and renewal documents in digital and hardcopy format for property management office.· Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.