Sharon O Email & Phone Number

London, United Kingdom

Led cross-functional teams (engineering, marketing, sales) in the end-to-end development of a customer-focused e-commerce product, achieving a 20% increase in user engagement.Created a product roadmap that aligned with stakeholder goals and market trends, driving iterative value delivery and achieving a 100% on-time delivery rate.Conducted customer interviews to identify pain points, influencing the development of product features that enhanced the user experience and increased engagement by 10%.Facilitated backlog prioritization, ensuring alignment between business objectives and customer needs, reducing development time by 10%.

Nigeria

Developed and executed data-driven pricing strategies, resulting in increase in product profitability and a 20% growth in user engagement.Conducted comprehensive competitive research and market trend analysis to identify monetization opportunities that aligned with customer needs, driving a 10% increase in conversion rates.Led the implementation of optimization recommendations that improved product performance, ensuring that new features met both business objectives and customer expectations.

Lagos State, Nigeria

Conducted user research, experience mapping, and stakeholder interviews to gather insights for product feature development, resulting in a 15% increase in customer sign-ups.Worked closely with engineering and design teams to translate user feedback into actionable product features, improving customer engagement by 10%.Defined and documented product requirements, user journeys, and workflows, ensuring that product features aligned with both user needs and business goals.Developed dashboards and reporting tools that provided data-driven insights, enhancing decision-making and improving product performance by 7%.

Nigeria

Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.I liaised between departments to facilitate communication and keep appropriate parties updated on project development.Coordinated venue and catering arrangements, speaker and attendee liaison and material distribution for meetings.Coordinated and managed multiple projects to ensure timely and budget-compliant completion. Accomplished this through carefulplanning, effective communication and monitoring of progress.Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignment

Responding to inquiries, resolving problems, and guaranteeing the gaming experience; provide customer service.Create marketing plans, including offline and online advertising campaigns, to draw in new clients and keep existing ones.Analyze the success of your marketing efforts and modify your tactics in light of data and client feedback.Created, managed, and executed a business plan and communicated the company's vision and objectives to motivate teams.Oversaw product delivery and shipping operations to reduce shipment turnaround times and streamline warehouse workflows.

Lagos State, Nigeria

Helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.Completed data entry to record call notes, suggestions, and questions.Responded to customer requests for products, services, and company information.Managed over 50 calls per day.