• Interview patients at workstation or at bedside to obtain all necessary demographic account information to be entered into Meditech.• Insurance verification with eCareNext and OneSource to obtain precertification /authorization when necessary.• Calculate and collect patient liable amount.• Providing exemplary customer service.• Contact the nursing staff for emergency medical needs and answer patient and visitor questions.

The HIM Document Imaging Technician II is responsible for efficiently and accurately prepping and/or indexing and quality checking documents from single or multiple hospitals into the Horizon Patient Folder/McKesson Patient Folder (HPF/MPF) document imaging system.Meets with the HSC courier to receive and account for all totes/containers delivered.Unpacks all totes/containers; sorts and measures medical records according to established procedures.Prepares medical record documents prior to scanning according to policies and procedures which includes, but is not limited to:o Remove staples.o Repair tears.o Remove duplicate copies.o Identify electronically fed documents with no handwriting on them.o Placing like forms in reverse chronological order.o Ensure patient identifiers are present on all pages, including front and back.o Ensure all documents belong to the same patient/account.Indexing duties include:Indexes each medical record document in the HPF/MPF system which includes, but is not limited to:o Verifies images are correct and legible.o Ensures that each scanned document is associated to the appropriate patient.o Ensures that each scanned document is associated to the appropriate patient account.o Ensures that each scanned document is associated to the appropriate document type.Performs a paper document to PC screen validation to ensure that all documents associated witheach record have been scanned.Scans documents according to policies and procedures on an as-needed basis, as directed by departmental processes, the HIM Document Imaging Manager, or their designee.Assists with the boxing of scanned documents according to established procedures.General duties:Maintains or exceeds established quality standards.Maintains or exceeds established productivity standards.Participates at regular intervals in quality audits as designated by HSC and/or HIM Document Imaging Leadership.

• Provided patient education over the phone regarding their EOBs, payments, questions, and complaints• Reviewed patient accounts for accuracy and made adjustments as necessary• Performed follow up calls to confirm patient satisfaction and resolved outstanding balances• Utilized electronic medical records and other systems to complete research on patient accounts• Provided excellent customer service to de-escalate irate patients• Reviewed payment posting and explanation of payments• Set up payment plans for patients• Posted adjustments to self-pay accounts as needed• Performed outbound cold calls to collect on open balances• Worked with GoRev for Electronic Health Records• Worked with ZirMed for processing patient payments• Operated multi-line telephone systems, distributed mail and, filed documents• Perform other tasks as assigned by the Billing Manager

• Provide direct care to clients between twelve and seventeen years of age in a residential setting• Document and observe resident behaviors while helping determine effective client care methods• Monitor and ensure safety of clients at high-risk for harmful behavior to self or others• Measure and monitor patient's vital signs and assist with activities of daily living and issuing of medication• Maintain patient observation and set boundaries on inappropriate behavior, and aid or• restrain them to prevent injury to themselves or others• Assist in admissions and orientation of patients to unit• Establish and maintain therapeutic relationships with patients and assisted with the maintenance of the milieu

• Completed Provider Enrollment• Medical Records Request• Bank Deposits• Travel Arrangements• Processed incoming mail• Order and maintain office supplies• Received calls, took messages and routed correspondence• Scheduled meetings• Data Entry

• Provided explanation of in and out of network benefits• Provided excellent customer service to de-escalate irate patients• Reviewed payment posting and explanation of payments• Reviewed accounts thoroughly to ensure the patient was billed properly• Set up payment plans for patients• Posted adjustments to self-pay accounts as needed• Provided excellent customer service• Performed other tasks as assigned by the Patient Financial Services manager• Performed outbound cold calls to collect on open balances• Worked with GoRev for Electronic Health Records• Worked with ZirMed for processing patient payments

• Supervised a department of 40-55 Officers• Approved time off for Officers• Assigned officer to work assignments and various task• Completed weekly reports• Maintained and filed all documents for the department• Reviewed daily paperwork for accuracy and completion• Ordered supplies for department• Completed evaluation for officers assigned to the department• Counseled or disciplined employees for policy violations• Used work computer to create documents in Microsoft Office (Word/Excel/PowerPoint)• Answered multiple line telephones and transferred calls to appropriate departments• Used equipment to fax, scan and copy documents