Medical aesthetics

Key responsibilities:-• Created and sustained mutually beneficial long-standing relationships with both internal and external customers and suppliers, managing those relationships in a way which enabled the company to retain and increase business and to generate maximum value.• Demonstrated and promoted sales leadership behaviors to support the achievement of agreed targets, through own activity as well as supporting the team in their vehicle renewal activities.• Dealt with a busy and varied wide range of customer requests via telephone, email and web, requesting vehicle renewal quotes, vehicle orders, vehicle deliveries and in-life queries on a daily basis.• Mentored and trained Account Executives on the in-house company system.• Supported Account Executives by being their first point of escalation and assisting them to deal with complaints and resolving them at first touch.• Attended and contributed to customer and team meetings by being confident with my own pre-prepared agenda points for discussion and review.• Formatted regular reports for our Team Manager on the team’s performance and on our workload analysis.• Led the teams daily huddle meetings to delegate tasks and share workload across the team ensuring the daily objectives were met.• Promoted and undertook ad-hoc projects within the team and was responsible for our team’s continuous improvement strategy.• Strong understanding of employee tax legislation, car policies and procedures and was able to explain these at both a driver and fleet manager level.

Key Responsibilities• Promoted sales leadership behaviors to support the achievement of agreed targets through own activity as well as that of my team.• Actively managed recruitment, induction, setting objectives and appraisals, 121 reviews, team meetings, monitoring and control of absence procedures and general performance of the team. Supported and challenged behaviors of all staff and acted as a role model at all times• Carried out regular team quality measures including adherence to the key performance indicators set out by Lex Autolease. • Call-coached my team and was confident in giving constructive feedback.• Where applicable, managed action plans to ensure objectives were clear and specific to individuals highlighted development needs.

Key Responsibilities• Dealt with a wide range of requests from vehicle renewal quotes and ordering, through to ensuring satisfactory delivery. • Provided fleet contacts and driver’s updates on vehicle quoting, ordering and help on all “In life” services.