Sharon Phakathi Email & Phone Number

• Translating business requirements into detailed functional specification requirements documents.
• Conducting requirements review meetings with clients to ensure the requirements meet client’s needs.
• Working with developers to ensure common understanding of the business requirements.
• Facilitating system demonstrations for clients, showcasing the software changes.
• Validating the developed software prior to its delivery to the client for User Acceptance Testing (UAT).
• Assisting system support activities by logging support tickets on Jira and following up with developers.

Cape Town, Western Cape, South Africa

• Assisted Product Owners in facilitating workshops for the elicitation of business requirements.
• Translated business requirements into comprehensive functional specification documents.
• Collaborated with software development team to ensure precise translation of business requirements into functional system software.
• Decomposed high-level requirements into detailed user stories and acceptance criteria onto Jira.
• Reviewed test cases to ensure accuracy and effectiveness in the testing process.
• Verified the software’s functionality prior to delivering it to the client for User Acceptance Testing (UAT).

Cape Town, Stellenbosch

• Collaborated with stakeholders and end-users to understand business processes and identify areas for efficiency improvements.
• Prepared functional requirements specification documents.
• Ensured effective communication of business requirements to developers, facilitating the successful delivery of solutions that met client needs.
• Assisted project managers in the creation of business cases and project plans.
• Configured Forcelink, a SaaS asset and workforce management system.
• Developed test cases and actively supported clients during User Acceptance Testing (UAT).

Cape Town Area, South Africa

• Reviewed and analysed business requirements.
• Worked collaboratively with software developers to customise the Sage 300 system, aligning it with business requirements.
• Supported the developers by clarifying requirements and testing new functionality.
• Performed system configuration and system upgrades of Sage 300 and Sage 300 3rd party products.
• Conducted user training to ensure alignment with business requirements.
• Provided support and guidance to business users during system implementation and post implementation support phases.

Cape Town Area, South Africa

Master'S Degree, Management

Bachelor Of Commerce - Bcom, Honours In Management

Bachelor Of Commerce - Bcom, Information Systems And Management