Sharon Phakathi Email & Phone Number

• Translating business requirements into detailed functional specification requirements documents.• Conducting requirements review meetings with clients to ensure the requirements meet client’s needs.• Working with developers to ensure common understanding of the business requirements.• Facilitating system demonstrations for clients, showcasing the software changes.• Validating the developed software prior to its delivery to the client for User Acceptance Testing (UAT).• Assisting system support activities by logging support tickets on Jira and following up with developers.• Communicating with clients with regards to support tickets providing feedback outcomes and progress.

Cape Town, Western Cape, South Africa

• Assisted Product Owners in facilitating workshops for the elicitation of business requirements.• Translated business requirements into comprehensive functional specification documents.• Collaborated with software development team to ensure precise translation of business requirements into functional system software.• Decomposed high-level requirements into detailed user stories and acceptance criteria onto Jira.• Reviewed test cases to ensure accuracy and effectiveness in the testing process.• Verified the software’s functionality prior to delivering it to the client for User Acceptance Testing (UAT).• Participated in daily stand-up, sprint planning, and retrospective sessions.• Conducted knowledge transfer sessions to seamlessly handover details of new functionalities to the system support team.

Cape Town, Stellenbosch

• Collaborated with stakeholders and end-users to understand business processes and identify areas for efficiency improvements.• Prepared functional requirements specification documents.• Ensured effective communication of business requirements to developers, facilitating the successful delivery of solutions that met client needs. • Assisted project managers in the creation of business cases and project plans.• Configured Forcelink, a SaaS asset and workforce management system. • Developed test cases and actively supported clients during User Acceptance Testing (UAT).• Created user guides and training documentation to facilitate smooth system adoption.• Conducted online and onsite training sessions.• Offered continuous system support to address evolving requirements and system challenges.

Cape Town Area, South Africa

• Reviewed and analysed business requirements.• Worked collaboratively with software developers to customise the Sage 300 system, aligning it with business requirements.• Supported the developers by clarifying requirements and testing new functionality.• Performed system configuration and system upgrades of Sage 300 and Sage 300 3rd party products.• Conducted user training to ensure alignment with business requirements.• Provided support and guidance to business users during system implementation and post implementation support phases.• Provided ongoing onsite and remote system support.

Cape Town Area, South Africa

Master'S Degree, Management

Bachelor Of Commerce - Bcom, Honours In Management

Bachelor Of Commerce - Bcom, Information Systems And Management