Sharon Philips Email and Phone Number

As a travel consultant, was in charge of multiple corporate clients.• Liaised with corporate clients after understanding their travel requirements, and provided the most cost-optimum travel solutions. • Carried out end-to-end planning for travel requirement of client organisations including making visa arrangements and ticket booking. • Liaised with back-office teams for any official paperwork and pre-requisites related to travel requirements and managed the timely completion of the same.• Ensured client satisfcation and managed client relationships successfully to ensure continuity of business contracts and the end of each year.

* Provided high quality customer service to 11 different corporate clients and ensured error free itineraries and travel arrangements that helped maximize customer satisfaction.* Carried out ticket reservation and issue (domestic travel) using Galileo and Amadeus systems and ensured all relevant airline regulations complied with client requirements and expectations. * Handled refunds in line with department procedures and guidelines ensuring that refunds were processed accurately without delay. * Validated if revenue documents issued were correctly reported on a daily basis in the back office system to enable accurate invoicing by the accounts department.

* Handled incoming customer calls and made changes or cancelled reservations as per customer’s requests for international tickets.* Handled new reservations (hotel, flights, car, Eurostar or packages), voucher redemption and also made reservations using Nectar Points. * Prepared cost effective travel plans and provide excellent customer services.* Handled all telephonic and walking enquiries* Carried out travel bookings for UK based client, Expedia.co.uk

* Issued international tickets using Amadeus and Saber ticketing systems. * Handled incoming customer enquiry and converted enquiries to sales* Made ticket changes or cancellations as per customer requests.

* Managed the chairman’s official travel arrangements (issued flight/train tickets, hotel accommodation and visa processing).* Managed the chairman’s calendar and scheduled appointments accordingly* Managed official records and handled administrative duties such as preparing memos/notices* Maintained client relationships.* Managed inventory control of stationery, sundries and issued purchase requisitions.* Supervised security & housekeeping

* Handled walk-in customers, incoming enquiry calls from potential customers and made sales calls* Issued domestic and international tickets,made modifictions or cancellations as per customer requests and processed refunds, where applicable.* Dispatched daily sales reports to the head office.* Handled queries/clarifications from travel agents