Sharon R. Email and Phone Number

The diversity of my background allows me to walk into situations with confidence and embrace any learning curve with enthusiasm. My joy and passion are found in supporting others - seeing them thrive and flourish! As a self-described generalist specialist, my skills cover a broad range of business competencies. Digging in to an operation, finding opportunity in the minutia and developing and refining protocols are my specialty. By working with you and your team to identify gaps we will develop systems and sustainable solutions created for your specific needs. Supporting your vision while increasing service ratings, revenue optimization and efficiency are the goal. My proven track record in revenue generation, profit growth, customer service excellence, and liability awareness is woven into every process and procedure to ensure nothing is overlooked. SPECIALTIES: Operational Excellence, Customer Service, Total Quality Management (TQM), Hospitality Management, Research, Brand Management, Budget Forecasting, Job Description Development, KPI Development, Training & Training Guides, Steps of Service Protocols, Operational Audits, Crisis Management Protocols, Brand Sustainability