Sharon Ringwood Email and Phone Number

Dispatch of All ordersUpdating businesses on orders generated for deliveryStock take checks on all Company stockConsolidate accounts Delivering orders to the warehouse team for picking and packingDealing with different transport companies depending on customer criteria and express needs.Meet and greet all truck drivers Deal with loading and unloading of containersrespond to all emails deal with customers inquires when needed.Deal with all payments to each companyAccounts and reconcilliations

• Working independently but as a team• Making sure that all jobs on the Aircraft are clean and have been done to standard• Working with all different type of Aircraft wither they were International Flights/ Domestic Flights.• All work done on the Aircraft must be checked by the Leading Hand before we leave any Aircraft.• Qantas had very strict rules to adhere to and must be followed at all times.• Domestic has 2 sides of the Airport that we deal with. Q link and Domestic Main.• Each job has a time limit so each flight was on the runway when needing to leave.• All part of the QGS team is to deliver, Maintain, and be on Time.

Customer Service answering in house calls for the following departments:Sales RepsLogisticsWarehouseManufacturers (Slaughter Houses)Maintenance TeamsI.T TeamsLiaising with production and runs for the dayMeeting essential cut off timesAlways going over and above Answering emails in a timely and professional mannerPurchasing papers, PODS and all other documents that are needed for freight & dispatchThinking outside the square, also time management skillsOrganizing Productions orders ready for next day dispatchData entry & Excel Spreed sheets for all uses of the business

· Adhering to all enquires in house from different PFD branches· Keeping up with the changing meat supply· Data entry using Pronto & Triton for production orders· Advising all Branches or stock and nil stock supplies· Customer updates and landing dates of new stock arrival· New lines or new products knowing information· Making all cut off times are met and are ready to roll for logistics· Liaising with logistics with matters of loads and times of completion if not met.· Making sure all runs are correct labelling and products are on right runs and pallets

Order entry, emails, faxes, production enquires, meat specs, pallet organisation, logistic coordination, warehouse duties organising pallets orders dispatch paperwork and consignments

• Manage all enquiries & orders in the Customer Service inbox• Update and inform Logistics, Warehouse, Customer Service Manager’s on Urgent Concerns.• Deal with Customer concerns and follow ups• Create new live orders for jobs to be disbursed out to Contractors Nationwide• Liaise with Technicians on queries and updates on urgent concerns• Create urgent orders to be Air Freighted • Update and liaise with the Customer Service Manager on escalations• Trouble Shooting concerns and matters that needs to be solved promptly• Thinking outside the box for solutions and understanding on Customer’s Concern• The Company moto has always been to give each Customer the best King Furniture Service where all Customers feel proud to have their product.

• Manage all enquiries & orders through to completion • Process all EDI & Fax orders, Emails and updating and sending out to all departments.• Ensure updates are confirmed for all Delays & Deliveries to our customers.• All Complaints, claims & feedback is handled in a professional and composed manor at all times.• High Accuracy given on all customer orders in line with key cut off times.• Contribute in a positive and willing manner to all overall departments and undertake projects when required.• High level of communication within all aspects of management with professional approach and confidence in showing true potential to all needs.• Confident in using SAP, for all internal access to, Inventory stock levels and movements of all stock in warehouses, logistics transport movements and where stock and trucks are located. Working also with external contractors who also help with deliveries to our different locations. • Always worked alongside the: Inventory Control Manager, Production Manager, Logistics Manager, Account Managers, Field Managers, Area Managers, National Managers on a day to day basis to resolve and meet all requirements of our customer’s needs always striving to improve quality service.

• Organizing Materials for delegated course requirements.• Organizing Conference Rooms.• Updating data and enrolment as required either external/Internal via email/phone.• Accounts of Invoice payments and all other requirements that is needed.Was a Temp Position

• Provide executive-level administrative support to all managers within the corporate structure with a demonstrated ability to improvise, improve procedures, and meet demanding deadlines.• Liaison between all impacted departments to ensure proper communications and reporting practices• Organize the details of special events, travel arrangements, corporate agendas and itineraries.• Possess exceptional ability to build relationships, resolve complex issues and win customer loyalty.• Managing and providing support for customer service staff: 6 Accounting Team: 3, Business Management team: 4 Logistics Team and drivers: 14 Production Team: 36 always encouraging and supporting managers of each department and making sure sustained targets KPI’s and set goal targets were met and demanding deadline and turn overs were updated in all Morning Meetings.• Efficient in working on Pronto, SAP, Accounts, Data Entry, Logistics’ use and production calculations.

• Handle complaints, billing questions and payment extension/service requests.• Recommend service options and provide detailed and accurate accounts for customer satisfaction.• Manage a high-volume workload within a deadline-driven environment without standing results in KPI’s and own personal goal sets.• Excels at multi-tasking, customer service, problem solving and developing high skills of product knowledge.