Sharon Rix Email & Phone Number

United Kingdom

Harrold Hill

Organise, check and input engineer timesheet/expenses information on a weekly basis in line with set timescales and processes . keep holiday diary and sickness up to date. Apply for signaling from the monitoring centre To take calls from Engineers, Customers and Colleagues (as appropriate) and to assist in the resolution of any issues or concerns. Ensure equipment is ordered, delivered and logged as appropriate, and highlight any outstanding requirements ready for the engineer on site.To maintain customer job files, ensuring that all necessary information is accurately recorded (in hard and electronic format as appropriate) To assist the Operations Manager – Installation with installation planning and management of work in hand. Communicate with Customers, Engineers and Customer Service Centre regarding installation projects and service calls (e.g. small works, routine maintenances), as appropriate. Ensuring out-of-hours Service Engineer cover is in place.Ordering of uniforms and personal protective equipment for Engineers, Deal with any queries from engineers and customers.

Waltham Cross

Lead a team of 14 staff to process credit card payments. Data input, Reconcile account, Deal with cash payments and balance the account, KPI's, Ensure staff stats met daily Deal with queries from corporate customers. complete excel spread sheets and email to various banks. Deal with phone calls with senior staff and managers.

Managed and trained a team of 14 staff to process and clear NatWest/RBS credit card payments. Dealt with banking and reconciliation of accounts, Ensured KPI'S and targets were met. Held meetings with managers and staff. Upload information to excel spread sheets and email to various banking departments, deal with corporate customers queries and any ad-hoc admin duties.