Sharon Robinson Email and Phone Number

IS projectsAsset Mobility in the Field (iPad and Tough pads for Servicemen)• Impact and Feasibility Assessments • Stakeholder Engagement• Eliciting and validating business requirements• ‘Current and To Be’ processes• System and User Acceptance Testing• Stakeholder Engagement and Communications• TrainingRisk and Insurance Team Projects:• Development organizational risk registers and processes to support these• Regular monitoring of risks and ensuring controls are in place to mitigate and reduce likelihood of events occurring• Training business units in the use and benefits of having risk registers in place• Developed insurance claims management end to end processes including system enhancementsProject Manager: City Infrastructure Business Unit Projects:• Liaison between IS and the business for software implementation projects• Stakeholder Engagement• Writing project business cases• Writing project management plans (lite and full)• Project steering group recommendations• Project reporting• Tasks and resource scheduling• Contract management assessments and reviews• Developing contractual agreements with suppliers• Feasibility assessments for software implementation and change projects• Communications• Change Management• Vendor relationship management• Training and development of training documentation• Investigation using ICAM for environmental impact issuesProjects Include:• CS Vue (Environment Resource Consent Software)• Relaunch of Asset Mobility (Mobile Work Order in the field IPS INFOR and KernMobile software and devices for servicemen)• Business Unit Improvement Reviews and Recommendations and Implementing Changes• Administration Building Relocation Project• Meter Reading Contract Review • Parking Improvement Project

Research Support Improvement Project

SAP Merchandise and Retail Process Review and Development

Supply Chain Enhancement Project

- Improving overall operational processes (incl maintenance) across Waste Water and Water Treatment Plants- System enhancements and training- Business Analysis- Health and Safety Processes and Training- Documenting Emergency Response Plan support material- Coordinating Procurement and RFP/tender processes- Developing supplier agreements- Supplier relationship management- Development and implementing end to end business improvement framework - Development and implementation of plant maintenance models, standard operating procedures, unit process control procedures, drawings, quality assurance, tools and templates, training, communications plans and implementation planning.- Project management - Development of Onsite Contractor Core Competency Model

- Developing and negotiating supply contracts for Water and Waste Water Treatment Plant Suppliers in keeping with Procurement Policies and Procedures- Reviewing existing contractual arrangements for efficiency, cost effectiveness, quality supply - Monitoring supplier performance based on KPIs- Administering variations to existing contracts- Relationship management

Waste Water and Water Treatment Plant:- Reviewing and improving end to end maintenance processes and procedures including:- Asset Management; procurement, purchasing, installation/relocation/replacing of assets, disposal of assets, critical spares and tools, capital projects and renewals.- Asset Maintenance; preventative, reactive (including root cause analysis), conditionGathering business requirements to assess against the current Computerised Maintenance Management System (CMMS) to assess appropriateness. Also ensuring the processes are supported by the system. Implementing system changes. Data clean up and reporting.Documenting processes and training material. Training the plant technicians and operators on the processes and systems. And monitoring their performance.

Regional project on behalf of a Shared Service organization looking at a system replacement for Clinical Workstation, plus looking at improving current reporting functionality and implementing improvements.Key Tasks:• Mapping As Is Processes• Gap Analysis• Recommendations for Improvements• Mapping Future To Be Processes• Gathering and Validating Business Requirements via workshops in 5 Regions• Liaising with Software Developers and System Architects• Requirement Documentation

Project relocating old hospital wards to a new building wards.Key Tasks:• Mapping As Is Processes• Gap Analysis• Developing To Be Future Processes• Initiating Business Improvements and Implementing • Coaching and Developing• Training• Mentoring

Managing a team of 10 contracted security resources who monitor alarms, security and manage building access for the whole of New Zealand Telecom, Chorus and Gen-I properties and personnel. Key Tasks:• Processes and Procedures Development• Quality Assessments• Call Observations• Business Improvements• One on one meetings• Coaching and Developing• Training• Mentoring

Telecom Wholesale Separation Project (Billing). Updating Operations Manuals. ITSM Remedy Business Requirements.Key Tasks:• Gathering business requirements• System enhancements• Developing and re-engineering business processes• Change management • Communications• Setting up billing parameters in preparation for billing split (Chorus/Telecom)• Developing and implementing pricing processes • Updating training material

Senior Business Analyst – SharePoint 2007 Implementation – rolling out 26 sites to QLD CSG Upstream Business Unit.Key Tasks:• Gathering business requirements• Functional requirements• Coordinating User Acceptance Testing (UAT) • Site layout and design input• Business Processes• Change management • Communications• Support for SharePoint Champions (Subject Matter Experts)Senior Business Analyst – Integrated Activity Planning Project – improving current small, medium and long term planning and scheduling processes for the following functional business areas; Projects, Operations, First Delivery, Stores and Logistics, Engineering, Drilling and Completions, Commercial, Maintenance, Asset and Integrity and Water ManagementKey Tasks:• Assess current ‘As Is’ processes• Gap analysis• Develop recommendations and strategy for improvements• Coordinate improvements across people, process, systems, training and compliance

Access Management System - ensuring SureSite/Cardax system (monitoring site access, fatigue breaches, drug and alcohol testing) is compliant with health and safety legislation, and breaches are managed appropriately by the sites. Key Tasks:• Gathering business requirements• Functional requirements• System testing of cardholders to ensure accuracy of site access levels, core competencies, events and fatigue breaches• Coordinating approval of scripts from test to implementation/production • Documenting business processes for cardholder activation, breach reactivation and demobilization for the individual sites • Business process re engineering • Change management for formal implementation of Fatigue Management across the business (including liaising with Change Control Board for release implementations)• Process and system training• Business support

Controlled Documents Embedding Project (Documentum) – Assessing and addressing issues with the current document management system. This includes business processes that are hindering the way in which controlled documents are managed within the organisation. Also providing and implementing recommendations for improvements.Key Tasks:• Identifying issues with current processes, system, resources and training, and recommending improvements• Gathering business requirements for improvements to the system• System specifications to improve the existing version of Documentum including: amendments to metadata, aligning and reducing number of document types and templates available, put in place strict controls for amendments to the doc types and templates etc. Document clean up – document titles, naming conventions, security access levels, duplicate titles and overdue and cancelled documents.• Implementing improvements (putting in place measures, regular reporting for overdue for review documents, providing processes and training for how to action these reports and monitor progress) • Coordinating and facilitating process training for these improvements to sites

Documentum Implementation Project business process development. Change Co-Ordination for both Documentum Implementation and Accommodation Site Relocation Project.Key Tasks:• Project planning using CPDEP (Chevron Project Management Methodology)• Assessing and documenting “As Is” business processes• Facilitating process mapping workshops for facilities engineering, process engineering, production operations, plant operations, metrology, instrumentation, design and construction, utilities, rail and storage. • Develop “To Be” future state business processes• Recommending business improvements and system enhancements• Business requirements gathering• User Acceptance Testing (UAT)• Planning, project management and process development for the relocation of the offices, medical clinic, canteen, gym facilities, accommodation, transportation depots.• Change management including: change strategy, communication plan, behaviour shaping, assessing business readiness, implementation, evaluation and handover• Intranet site development

Operational business improvement including: manufacturing, warehouse, logistics, customer service, projects and sales.• Analysing and documenting business processes • Recommendation and implementation of business process improvements• Process training where required• Business requirements and systems specifications for system enhancements including a sales quotation tool

Business Analyst – System Implementation Project (Policy*Plus Conversion – Insurance Sales and Claims)Key Tasks:• Develop business processes impacted by the conversion of several operating platforms into one interface – HUON or BONUS. This involved analyzing business processes used in Australia to ensure the requirements of the NZ market for both Sales and Claims areas of the business are met.• Analysing current processes used in the business and mapping “To Be” processes• Recommendations for business improvements and system enhancements• Managing the co-ordination of business rules• Understanding of external design documentation and systems specifications in order to understand what impacts the new system interfaces may have on business processes• Business Acceptance Testing (BAT)• Gathering system business requirements• Training material development assistance• Change coordinator- facilitation of change management workshops, behaviour shaping, assessing business readiness, implementation, evaluation and handover

Review processes for the removal of Overstayers in NZ Key Tasks:• Analysing current processes • Proposing business and process improvements • Providing support for operational business units and processes • Process development, re engineering • Developing and coordinating training material • Implementation of system improvements• Liaising closely with legal department to ensure processes are legally compliant with NZ LegislationMajor Achievements:• Recommended change in legislation be considered and developed paper for approval• Developed official receipt books that are audit compliant• Amended sponsorship application forms• Commissioned a Debt Recovery agent to be used for the debt recovery• Amended the letter sent to customers requesting payment by giving less time to pay • Amended processes and put in place measures and communicated these are part of “Best Practice”

• Analysing impact new products and promotions will have on customers business operations• Proposing business and process improvements • Providing support for operational business units and processes • Process development, re engineering • Impact assessments for all Business Units (Channels)• Developing and co coordinating training material• Implementation of new products and promotions• Running macro reports for price changes• Implementation of system improvements

Reduce number of people queuing at NZIS branches (directive of a Member of Parliament)Key Tasks:• Performing business analysis of overall operations incl contact centre • Gathering system business requirements• Proposing business and process improvements and implementation• Developing and coordinating training materialMajor Achievements:• Redesigned permit/visa application forms• Assisted in updating the marketing material used to promote NZIS to encourage posting in applications and use of online technology• Reviewed documentation processing departments procedures, made business improvement recommendations and also implementation• Implemented system enhancements to allow for more efficient processing• Reviewed and improved the courier service used between branches• Developed the processes and set up Mail Opening (Documentation Department) area in conjunction with audit requirements

Analysing current operations; including metering, switching, billing, finance, credit control, call centre, marketing and managing requests for action (RFA’s).Key Tasks:• Proposing system and process improvements • Providing support for operational business units and processes • Participation in large projects to introduce new initiatives into the business • Impact assessments/feasibility studies• Business Requirements and Functional Specifications for system changes• Project management• Reporting• Genesis specific: single point of contact for marketing campaigns, managing business rules and coordinating their implementation, requests for action (RFA process)-logging, acknowledging, delegation, actioning.

Business Process Analysis for customer services, billing, wholesale, marketing, interconnection, ISPs, Data, ISDN. Initiating improvements, training and implementation.Wholesale & International, Carriers, Carriage and Internet Service ProvidersKey Tasks:• Recognising the need for process improvements• Project planning including costing of projects• Initiating, amending, updating and withdrawing where necessary processes, procedures and work instructions • Implementation and deployment of processes, procedures and work instructions• Assessing impacts on: churn process, contracts, interconnect, wholesale billing, billing, provisioning, systems, training, customers• Recognising the product needs of the service providers• New products launches including testing products• Ensuring processes, procedures and work instructions are in line with contractual arrangements• Managing system improvements including system changes and creation of product codes and order issue changes• Project management• Documenting learning briefs, staff need to knows (internal memos used by industry services business unit)• Providing ongoing support for systems, products, procedures, processes and work instructions

Managing team of voice provisioners accountable for the whole of Australia region for new data, voice, isdn products, service connections and faults. Key Tasks:• Coaching , developing and training• Kta’s (key target area, performance appraisals)• Project management• Process and system improvements• Recommending strategies for improvements and implementation