Sharon Rosser Email & Phone Number

Atlanta, Georgia, United States

(Covid - Rif)

Provided HR support across the full spectrum of the employee life cycle for the southeast region; GA, TN, SC, AL & FL. • Drove initiatives to create & maintain a culture that embraced trust, integrity, open communication, exclusivity and diversity in the workplace.• Coached leaders on best practices for interviewing, hiring, promotions, performance reviews, conflict resolution, harassment, terminations, etc.• Successfully built and leveraged partnerships across the HR function and the management team to deliver value-added service to leaders and employees that reflected the company’s business goals & objectives.• Recruitment, on-boarding/employee orientations, off-boarding; terminations, resignations, RIF’s, etc.• Created & extended offers of employment processed various personnel actions; promotions, wage increases, status changes, demotions, apprenticeship/license level changes and created job descriptions. • Improved employee relations through effective coaching, mediation, conflict resolution, disciplinary actions & thorough objective investigations.• Payroll support/audits, benefits support, performance management and succession planning.• Achieved compliance through communicating, enforcing and guiding managers as it related to company policies and state & federal laws. • Successfully managed employee engagement initiatives as the region’s Health & Wellness Charger and the Community Involvement Captain. Motivated & rallied employees to participate in activities promoting health & wellness practices. Coordinated and led employee efforts in supporting local charitable activities and giving back to the community.

Greater Atlanta Area

Supported a wide range of HR initiatives for the company’s West & Southwest divisions. Managed full-cycle recruiting, on-boarding, including; background checks, drug testing, MVR’s, physicals, offer letters, new hire orientations and a 90-day follow-up driving significant improvements in employee retention. Coordinated policy development and implementation. Processed full-cycle state-state weekly payroll for 500 employees covering 5 company subsidiaries. • Employee relations; received, monitored & reported incoming complaints from the company’s Ethics Hotline on a monthly basis. Collected and analyzed data to provide nationwide trends & solutions ensuring compliance with labor laws and company policies.• Improved employee relations by providing guidance on HR matters and identifying solutions to workplace issues and implementing processes as needed.• Identified & assisted in resolving an overtime non-payment issue at a California subsidiary. Created a payroll process that reduced errors in the non-payment of wages during the off-boarding process.• Led a special project relating to guns in the workplace, background investigations and drug testing (DOT & NON-DOT) resulting in policy development and implementation.• Processed and analyzed data from multi-departmental surveys driving an increase in employee morale.

Atlanta, Ga

HR Administrator & Office Manager supporting HR processes; recruitment, on & off-boarding, employee orientations, job descriptions, employee visas, performance management, global relocation, I-9’s, background checks & employment verification. Coordinated monthly engagement activities & housing for global employees. Created & monitored all confidential employee files & conducted required audits. •Drove organizational consistency by developing a “how to” manual for HR Administrator tasks. Engineered and executed the company’s first Fire & Emergency Plan.•Recognized as an “employee living the company values” demonstrating the company brand in my work ethic; performance, respect, innovation & integrity, embracing diversity and service excellence.•Coordinated & processed employee survey data resulting in changes relating to compensation, performance management & bonus structure driving a significant increase in employee morale.•Increased employee retention by developing & directing the company’s “Buddy Program”.•Achieved compliance w/ annual training requirements; Social Media, Confidentiality & Anti-Bribery Training. Prepared, coordinated and issued training materials. Coordinated training classes & maintained employee training records.•Supported recruitment efforts; posted open positions, scheduled & coordinated interviews, applicant tracking & screening, interviews, candidate follow-up & created & issued offer letters.•Maintained organizational charts, office directories and coordinated company recognition for employee birthdays & anniversaries.•Greeted guests, operated switchboard, coordinated & processed all incoming and outgoing mail; USPS, UPS, DHL, FedEx and local courier services & coordinated transportation services.•Calendar management, coordinated on & off-site meetings, working lunches & coordinated monthly employee engagement activities.•Supply/Vendor Management •Coordinated office maintenance repairs.

Atlanta, Georgia

Provided Human Resources and Administrative support for FTN’s Global Transportation & Brokerage department. Managed company-wide supply and inventory needs. Processed daily duty payments and coordinated updates with the United States Customs & Border Protection, U.S. Food & Drug Administration and U. S. Fish & Wildlife to resolve clearance issues.• Recruitment, New Hire Orientations, Payroll, Benefits Support and Disciplinary Actions.• Conflict Resolution, Employee Relations and Performance Improvement Plans.• Conducted training, maintained annual training records and Performance Management. • Coached employees on performance issues, departmental conflict and promotion readiness.• Employment Verification, Unemployment and Departmental Scheduling.• Decreased department turnover to 0% for 3 consecutive years and achieved a 20% departmental production increase by creating a support buddy system to include a 30-60-90 day follow-up initiative insuring knowledge & process retention. Fostered a work environment that offered all-inclusive team member support.• Promoted after 10 months of employment, recognized for excellence in customer service for 2 years and perfect attendance for 4 consecutive years.• Maintained entry database/workflow in the customs clearance process for fifty accounts. • Trained switchboard staff & coordinated switchboard schedule (vacations, off days, lunches, etc.)• Supply Management: ordered supplies, maintained & tracked budget and purchase records.• Collected data, prepared, tracked and maintained billing reports/database.• Cut and issued checks/payments for the transportation & clearance process.• Dispatched & coordinated with transportation providers insuring freight was picked up and delivered timely.

Buckhead

Accomplishments: Promoted twice during my tenure at Beavex, developed staff and operational efficiencies that positively impacted the monthly P & L. As a first year Terminal Manager - recognized as “Rookie of the Year”.•Recruiting, training, new hire orientations, performance evaluations and directed payroll initiatives.•Disciplinary actions, conflict resolution, departmental scheduling, terminations and exit interviews.•Directed supervisory, administrative and driver staffs to provide daily statewide delivery service•Responsible for the coordination of service implementations•Initiate proposals, contracts and initial billing.•Customer relations, account maintenance and sales calls.•Coordinated, resolved, and supported corporate accounting with customer billing inquiries and/or discrepancies.

Stockbridge, Georgia

Accomplishments: Was initially hired on a temporary basis while a permanent Human Resources Coordinator was being recruited. However, after three weeks, I was hired as a permanent Human Resources Coordinator. Aided in preparation for state licensing and accreditation processes. Maintained staff vacancies which positively impacted patient care.• Recruiting, orientations, benefits, payroll, and training• Liaison between front line associates and management to resolve payroll and employee relations issues• Disciplinary actions, terminations, exit interviews, and employee relations• Unemployment & worker’s compensation• Policy development, implementation, and maintenance• State & JCAHO preparation

East Point, Georgia

Accomplishments: Developed and established daily operational systems for all aspects of this Human Resources Department, including; payroll, recruitment, worker’s compensation, employee relations, safety and training. As a result of these efficiencies – the department experienced a dramatic reduction in driver turnover, a reduction in driver accidents, less payroll mistakes, and the ability to maintain our staff with limited driver vacancies. Was initially hired as a Human Resources Administrator but was promoted to Human Resources Manager after only 30 days of employment.•Recruiting, orientations, benefits, payroll, and training Disciplinary actions, terminations, exit interviews, and employee relations•Unemployment & worker’s compensation and driver safety•Policy development, implementation, and maintenance