Sharon Rourke Email & Phone Number

Limerick, County Limerick, Ireland

Perform Training to customers/partners/employeesReview and Analyze Trainee’s course FeedbackMaintain Kneat Academy DatabasesObserve Partner Training's and provide feedbackUpdate User GuidesTroubleshoot issues customer may experience in relation to Kneat Academy online courseUpload training content on our training platformCreate FAQ/supporting documents for online course and update it as required.Create articles/videos for the customer help center.Development of scripts and videos for online course.

Limerick, Ireland

Local administrator for the Kneat Paperless validation system.Administratively support training department including:Training request and order management Trainer calendar co-ordination Scheduling training with traineeCompletion and maintenance of certification process and certification records.Provide administrative support to JJV - Limerick site Kneat UsersSet individuals accounts up on the kneat training environment and kneat production environmentAdvising project managers/validation leads of what individuals who have completed the training through weekly excels.Recording attendance and minutes of meetingsGuide individuals on how to request access to the Kneat systemAdvise managers on how to approve an individuals request for kneat accessOrganize laptops for new hires, along with lab coats and lockersAssign compliance wire curriculum to new hires accountsIssue new hire starter packs I created to new hires

County Galway, Ireland

County Galway, Ireland

Galway

Cash handling, dealing with customers and working at a quick paceI was required to keep the Atrium Bar and Lounge presentable and to a high standardGreeting customers and dealing with queriesWorking as a team to achieve goalsLearning necessary skills to carry out the jobOn some occasions I worked on my own initiative and dealt with any queries from customers and reported them back to the managerAs I was dealing with food orders and often substitutions had to be made this required good communication with the kitchen staff to ensure that the necessary information was passed on

Kylebrack, Loughrea

Customer service skills were required for this position along with operating tillsStock taking and opening and closing the premisesI paid the staff member his wage that I would work with on a Saturday before balancing, cash reconciliation and completing the end of the day cash booksProcessing daily deliveries, dispatching newspapers along with completing Petrol, Diesel and Agricultural Diesel meter readings on a regular basis

Loughrea

This was work experience for six weeks my duties consisted of:Manually recording confidential medical records and assembling foldersAccompanying a staff member to the bank when she was lodging funds, typing ward lists and putting the information into Microsoft Word tables

Bachelor Business International Tourism Management, 1.1

Subjects: Spanish, Tourism Operations, Integrated Marketing, Financial Accounting, International Tourism, Legal Studies

Fetac Level 4, Ecdl Certification

Subjects: Work Processing, Information Technology, Database design

Fetac Level 6, Beauty Specialist Diploma - International Therapy Examination Council, (Itec)

Anatomy and Physiology Holistic Message Professional Conduct and Business Awareness Skincare and Eye Treatments Make Up Manicure.

Secondary School