Sharon Roy Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

At Practera, we deliver virtual employability programmes which connect businesses with teams of students through live consulting projects. Our objective is to develop students’ employability skills and to enable as many students as possible to access quality work experience.For organisations, it’s an opportunity to receive fresh insights and free tailored research reports, while only committing 3-4 hours of your time.

Sydney, Australia

As a Customer Success Specialist, Sharon is responsible for supporting customers as theydeliver their learning experiences on Practera. This includes:• Supporting the configuration, documentation and user testing of their learning experiences.• Administrator and end-user technical support through our helpdesk system• Data-driven customer experience analysis, monitoring, evaluation and reportingUltimately the key success criteria for the role is ensuring all of our users have a positive experience.

50 York Street

Worked as a Strategy and Operations Consultant for a high level scope of the program, which is as follows:>>Define strategy, mission, objectives and key elements of the education and accreditation framework and program for CSIRO>>Perform internal and external analysis to aid strategy recommendation, conduct market research to understand the industry trends and best practices>>Build a business case to support CSIRO in this initiative and implementation roadmap

Goregaon East

As a Web Solution Specialist (Level 2) profile, I have learnt to be customer-focused, and willing to do whatever it takes to resolve customer issue. I have also developed strong customer interaction skills and ability to work in a variety of customer situations as well as outstanding written and verbal communication skills. I have designed the ability to solve complex problems quickly, inventively and resourcefully and strong ability to develop new skills.The profile has encouraged providing project foresight in tracking, interpreting, resolving issues and aiding software implementation and strong attention to detail.Apart from being a workaholic I have been highly motivated and energetic team player, with excellent interpersonal skills. Key Responsibilities are as follows: * Troubleshooting, resolving all Technical issues related to our software and the range of Products and Services it provisions. * Interacting with clients via. Live chat, Web-based systems, on line forums and Telephone to resolve their problems and gather feedback. * Testing & Analysis of all products & services. * Identifying any bugs/issues in the system and assisting in their resolution. * Recording, tracking and reporting problem activity. * Building Strategies to improve efficiency, profitability and quality of service. * Reviewing existing Product/Feature documentation; publish documentation in internal Knowledge bases.

Masters In Information And Communications Technology (Advanced), Ict, Higher Distinction

Activities and Societies: Australian Computer Society

Bachelor'S Degree, Information Technology, First Class With Distinction

Higher Secondary Certificate, Mathematics And Computer Science