EXPERIENCE7-ELEVEN, INC., San Diego, CaliforniaFranchise Business Consultant/District Manager, 2011-2019Managed multi-unit subgroup with approximately $20,000,000 in annual sales. Developed solid mutually beneficial business relationships with franchisees and vendors. Maintained highest levels of guest service and brand image at all times. Worked with franchise to develop and execute annual budgets and business plans to ensure profitability. Ensured key operation directives aligned and executed properly by providing guidance and coaching to franchisee and respective teams. Supervised teams in various merchandising implementation projects. Developed and presented corporate-wide case study on benefits of digital loyalty program. Led and coordinated volunteer activities within market, including direct participation and support of event planning.• Led positive sales increase by 8% for seven consecutive years.• Increased participation in digital rewards program to 15%.

CHEVRON CORPORATION, San Ramon, CaliforniaRetail Business Consultant, Washington, Oregon, and Alaska Territories, 2000-2010Managed customer/vendor relationships for 75 independently-owned retail fuel and convenience store accounts. Strengthened corporate brand vision by selling in and supporting company programs and initiatives. Identified market opportunities by creating merchandising concepts and promotions by working closely with owner and retailers to optimize account performance. Analyzed business trends in local markets. Advised business owner regarding effective pricing tactics and promotional strategies to improve store/fuel volume and profit. Provided advice and analyzed gasoline volume to ensure retailers remained competitive in local trade area. Coached and trained retailers and teams to achieve above and beyond excellence in customer service and brand image.• Developed training programs, promotional guides, and sales incentive programs for retailers and team members.• Supervised ambitious image refresh projects, including Extra Mile.