Sharon Sree Email & Phone Number

Doha, Qatar

• Managed operations for high-profile flights, ensuring efficient passenger services for Finnair, Royal Air Maroc, Royal Jordanian, and UNO Charter Flights, focusing on maintaining superior service quality.• Handled customer inquiries and issues with professionalism, resolving concerns while maintaining the operational flow and adhering to cleanliness standards in service areas.• Leveraged strong interpersonal and communication skills to deliver clear, concise information to customers and staff, enhancing team productivity and service delivery.• Spearheaded the training and onboarding of new customer service agents, equipping them with the necessary tools and knowledge to uphold company standards.• Led a cohesive team of service agents, fostering collaboration and a customer-first approach to achieve daily operational targets.• Acted as a mentor to junior employees, guiding them through customer service protocols and fostering their professional growth within the team.• Streamlined operational processes by organizing service workflows, ensuring punctual and efficient customer service during peak operational periods.• Consistently monitored and enhanced service quality, resulting in improved customer satisfaction and operational efficiency metrics.

Kochi, Kerala, India

• Coordinated airline operations for Saudi Arabian Airlines and Air Arabia, ensuring seamless passenger processing and compliance with airline regulations.• Conducted thorough pre-boarding checks, ensuring all passengers adhered to airline safety standards and requirements before takeoff.• Managed unclaimed baggage processes, maintaining accurate records and expediting recovery efforts to enhance the customer experience.• Assisted passengers with special needs, ensuring their comfort and safety by providing tailored assistance throughout their journey.• Collaborated with ground handling teams to ensure the efficient transport and delivery of passenger baggage, maintaining timely service standards.• Optimized operational flow by working closely with airport personnel and airline representatives, contributing to the overall success of airport operations.• Partnered with colleagues during high-traffic periods to manage increased workloads while prioritizing passenger satisfaction and adherence to safety protocols.• Implemented improvements in special passenger handling, significantly boosting customer satisfaction ratings through tailored assistance programs.

Goa, India

• Delivered comprehensive passenger services for Vistara and Finnair, ensuring smooth flight check-ins, baggage handling, and customer inquiries.• Provided prompt and professional assistance to passengers regarding ticketing issues, flight changes, and cancellations, ensuring a hassle-free travel experience.• Conducted pre-flight inspections and prepared aircraft for departure, adhering to stringent safety and operational protocols to ensure passenger safety.• Maintained high safety standards during operations, ensuring the well-being of both passengers and crew members throughout the flight.• Identified areas for process improvement, resulting in enhanced operational efficiency and reduced passenger wait times.• Coordinated closely with airline staff and ground crews to ensure all operational requirements were met, maintaining the flow of passengers and baggage.• Responded promptly to passenger inquiries, resolving issues with professionalism and contributing to an improved overall customer experience.• Worked collaboratively with team members to manage heavy passenger volumes during peak times, ensuring efficient service delivery and passenger satisfaction.

Bachelor Of Travel And Tourism, Aviation/Airway Management And Operations

I hold a Bachelor of Travel & Tourism from ALBEDO School of Business, where I gained a comprehensive understanding of the global travel.

A+

I hold an Advanced Diploma in Ground Operations Management, where I specialized in the core aspects of airport ground operations. This.

Education record