Sharon Sumner Email & Phone Number

Brisbane, Australia

 Working knowledge Aircraft Component maintenance. Measure, analyse contractor performance metrics for the airlines’ Engines, Auxiliary Power Units and Landing Gear. Facilitate weekly progress review meetings with contractors. Implementation of Interface Procedures Manuals with contractors. Provide quarterly KPI reports for management review. Provide a commercial contact for Virgin Australia Airlines departments to assist with;  Financial analysis Contractor… Show more  Working knowledge Aircraft Component maintenance. Measure, analyse contractor performance metrics for the airlines’ Engines, Auxiliary Power Units and Landing Gear. Facilitate weekly progress review meetings with contractors. Implementation of Interface Procedures Manuals with contractors. Provide quarterly KPI reports for management review. Provide a commercial contact for Virgin Australia Airlines departments to assist with;  Financial analysis Contractor performance  Fleet data for strategic planning Provide Acquisition Strategies including business case analysis for future external maintenance requirements  Review and provide quantitative analyse contractor proposals Negotiate contracts to ensure engineering and commercial requirements meet the business requirements. Provide a single commercial point of contact for contractors. Develop a customer liaison team to ensure contractor queries and requirements are processed in a timely manner. Show less

Pinkenba, Qld

 Manage the activities of the Dock and Warehouse Cells. Identification of process improvement opportunities. Implementation of project plans in support of process improvement requirements. Working knowledge of 6 sigma tools. Provide weekly status reports. Provide monthly KPI reports for management control. Provide a medium to long term strategic plan with contingencies factored.  Provide business development proposals including business case analysis… Show more  Manage the activities of the Dock and Warehouse Cells. Identification of process improvement opportunities. Implementation of project plans in support of process improvement requirements. Working knowledge of 6 sigma tools. Provide weekly status reports. Provide monthly KPI reports for management control. Provide a medium to long term strategic plan with contingencies factored.  Provide business development proposals including business case analysis.  Research current 3PL & 4PL opportunities. Create a business plan and associated operational budget with recommendations to implement recommendations from research. Implement Production Control system improvements as approved by senior management. Provide a consolidated customer contact point. Develop and provide customer liaison team to ensure customer’s expectations are exceeded. Provide a customer focused interface with supply chain personnel to reinforce the demands and requirements of the customer base. Show less

Brisbane, Australia

 Provide a single point for customer contact. Identification of sales and support opportunities and preparation of quotations utilising IFS software package.  Review and implement procedures to ensure customer expectations are met in all aspects of company contact. Implement Continuous Improvement practices to improve process efficiency and customer satisfaction. Provide a customer focused interface with supply chain personnel to reinforce the demands and requirements of… Show more  Provide a single point for customer contact. Identification of sales and support opportunities and preparation of quotations utilising IFS software package.  Review and implement procedures to ensure customer expectations are met in all aspects of company contact. Implement Continuous Improvement practices to improve process efficiency and customer satisfaction. Provide a customer focused interface with supply chain personnel to reinforce the demands and requirements of the commercial aviation customer base. Maintain personal production levels and monitor the production levels of other team members. Maintain compliance with the Quality Management System Manual. Preparation of parts lists and ensuring parts availability in a timely, cost effective, manner. Motivation, training, supervision and delegation of duties  Assist in all aspects of the business as required. Provide customer liaison point to ensure customers’ expectations are met or exceeded. Show less

Brisbane, Australia

 Customer Liaison. Component trouble shooting (Onsite & remote customer assistance) Maintain personal production levels and monitor the production levels of other team members. Maintain compliance with the Quality Management System Manual. Implementation of IT system to ensure parts availability in a timely, cost effective, manner to improve production levels. Develop a Logistics system to assist with production and customer requirements, ensuring compliance with… Show more  Customer Liaison. Component trouble shooting (Onsite & remote customer assistance) Maintain personal production levels and monitor the production levels of other team members. Maintain compliance with the Quality Management System Manual. Implementation of IT system to ensure parts availability in a timely, cost effective, manner to improve production levels. Develop a Logistics system to assist with production and customer requirements, ensuring compliance with regulatory requirements. Provide advice, training and support as required to the existing supply team members to ensure that the required levels of service were achieved.  Staff assessment, motivation, training, supervision and delegation of duties  Assist in all remaining aspects of the business as required. Show less

Sydney, Australia

 Receipt of inventory (MYOB accounting Software) Inducting Repairable item Production Planning and scheduling utilising Microsoft Excel software Strip Reports (Word) Customer Quotes Preparation of release & Shipping documents Formulate & implement bonded store procedures

Hamilton, New Zealand

 Customer liaison Component trouble shooting (Onsite & remote customer assistance) Scheduling and resource optimisation Monitored KPIs Inducting Repairable item Production Planning  Strip Reports  Customer Quotes Preparation of release & Shipping documents Line Maintenance for various aircraft Propeller Overhaul and instillation Textron Lycoming and Teledyne Continental piston engine Overhaul

Hamilton, New Zealand

Gained Experience in: Customer liaison Component trouble shooting (Onsite & remote customer assistance) Scheduling and resource optimisation Monitored KPIs Inducting Repairable item Production Planning  Strip Reports  Customer Quotes Preparation of release & Shipping documents Line Maintenance for various aircraft Propeller Overhaul and instillation Textron Lycoming and Teledyne Continental piston engine Overhaul

Hamilton, New Zealand

 Cadmium Plating  Precision grinding tappet bodies Precision Grinding Hard Chrome Platted items Production Planning  Modifying crankshaft gears in accordance with the Textron Lycoming Service Bulletin

Bachelor Of Business Management, Business, Management, Marketing, And Related Support Services, Gpa 6.08

Certificate Iv In Front Line Management, Aviation/Airway Management And Operations

Cap 716 Aviation Maintenance Human Factors

Trade Certificate In Aircraft Engineering, Aviation