Sharon Sutton Email & Phone Number

SummaryInnovative and influential DirectCare Revenue Cycle Analyst with exceptional product adaptability, development, data analysis, and quality assurance control acumen in guaranteeing seamless operational activities. Leverage expertise in developing personal and teamwork improvement, procedural adherence, and relationship management with reliable communication skills.Core Leadership Skills-Ability to constantly learn new database systems and technologies to improve our products and report any enhancement or modifications needed to Product management. -Confident in communication and relational skills capable of influencing client relationship management and partnerships.-Diverse problem solver that can conceptualize new initiatives and ideas with attainable goals and metrics. Areas of Expertise: ▪️ Client Relationship ▪️ Process Improvement ▪️ Revenue Cycle Management ▪️ Claims Management ▪️ Data Analysis Technical Tools: ▪️ EDI, 275, 837, 835, 270-271, 276-277, ANSI X12, OnBase, Confluence, SharePoint, Microsoft Suite ▪️ UB04 & CMS1500-2012, SAP, DDE, Java, SABRE, SalesForce ▪️ EC2000, Paragon, Service Now, Jira, Splunk, ▪️ Familiar with Epic, Meditech, Star, Healthquest ▪️ ARM – Assurance Reimbursement Management (aka ePremis)Notable Impacts:1. Turned around performance by working on projects varying from Risk client management, assisting with claim processing backlog, claim + attachments implementation, and training initiatives for internal and external. 2. Leveraged advanced interpersonal and communication skills in interacting and supporting the team to ensure efficiency in issue resolution while rendering technical assistance in optimizing revenue streams. 3. Championed and recognized for delivering exceptional communication skills in building rapport among team members in contributing to a collaborative work environment.4. Pioneered transformational initiatives for various products and successful in executing training for newly recruited and existing personnel, as well as client base product training to ensure consistent service excellence.

Listed skills include Customer Service, Process Improvement, Team Building, Leadership, and 44 others.