Manage technology aspects for Corporate Projects Group including site restack/remodel relocations.

Independently investigates and resolves a variety of non-routine, sometimes complex, operational problems and client inquiries/issues regarding risk control and cash shortages for assigned corporate accounts. Accounts typically include high revenue corporate clients with a variety of treasury/cash management, depository products and account analysis servicing needs. Provides training to team members on management of inbox wire escalations. Analyzes, researches or reviews policy or procedure issues related to compromised accounts. Reviews and processes various reports related to overdrawn accounts. Makes recommendations and/or approval decisions regarding data, or transactions on client accounts, escalating exceptions exceeding their delegated authority. Tracks, reports and resolves cash shortages within a framework of standard practices, established procedures, precedents, and company policies. Handles client inquiries regarding activity on their account. Resolves other sensitive or financially challenged client issues or inquiries as needed. May identify product/sales opportunities and effectively integrates servicing and operational requirements across departments, other bank divisions, and countries. Provides technical assistance to unit associates to resolve complex or unique client inquiries, servicing requests, and operational matters regarding accounts with insufficient funds. General knowledge of treasury/cash management products, wholesale operations, and governing regulations.

Assisted SVP Band 3 Executive with daily operations of growing Global Treasury & Fraud Monitoring team. Managed extremely busy and changing calendar. Participated in weekly staff meetings and prepared minutes afterwards. Managed correspondence and monitored emails to make sure deliverables were met in a timely manner. Assisted with on boarding of new associates. Created and submitted expense reports, made travel arrangements (domestic and international) and ordered supplies.

Assisted SVP, Band 2 Executive with daily, diverse and advanced operations of Cash and Card Services team. Managed flow of information via reading, screening, referring or responding to incoming emails and phone calls. Managed extremely busy calendar making sure that all priorities are met in a timely manner. Acted as liaison to outside vendors and internal customers. Helped to keep the executive on schedule. Created and submitted expense reports, made travel arrangements and handled supply ordering/management

Assisted three SVP’s of GTO department and the Transformation Change Management teams as needed. Extremely proficient with Clarity, Concur, Corporate Travel Services, eRequest, TechDirect, conference room scheduling, and off-site event planning. Responsibilities included calendar management, travel arrangements, expense report submission, ACR contact and supply ordering/management.