Specialties: • Account management• Client support & customer service• Training & facilitation• Business writing • Strategic planning• Business computing• Logistics & procurement

Skills• Employee management and training (12 staff)• Relationship management• High level of computer skills• Business writingResponsibilities• Managing workflows and training in the Customer Service and Account Management teams• Providing input and guidance to continuously improve process• Developing and maintaining relationships with key stakeholders• Analysing and reporting on service levels to management and clients• Providing a strong client-centered… Show more Skills• Employee management and training (12 staff)• Relationship management• High level of computer skills• Business writingResponsibilities• Managing workflows and training in the Customer Service and Account Management teams• Providing input and guidance to continuously improve process• Developing and maintaining relationships with key stakeholders• Analysing and reporting on service levels to management and clients• Providing a strong client-centered service to enhance client relationships• Making editorial amendments and final formatting for formal external documentation Show less

Skills• Management of multiple teams sited in Dunedin, Wellington and Auckland (60 staff)• Client relationship management• Business writing and contractual management• Ability to implement change across multiple channelsResponsibilities• Liaising with warehouse and logistics account management teams• Managing stakeholder relationships• Creating customer service guidelines to improve efficiency• Communicating effectively internally and managing information… Show more Skills• Management of multiple teams sited in Dunedin, Wellington and Auckland (60 staff)• Client relationship management• Business writing and contractual management• Ability to implement change across multiple channelsResponsibilities• Liaising with warehouse and logistics account management teams• Managing stakeholder relationships• Creating customer service guidelines to improve efficiency• Communicating effectively internally and managing information • Performance management and professional development of staff • Analyzing customer service delivery and reporting of results • Providing support and input for tender response and review documents• Improving efficiency of the business with innovation and integrity Show less

Skills• Relationship management and business development • Business writing and documentation design and formattingResponsibilities• Meeting and liaising with key clients • Developing and managing client requirements• Communicating client requirements to customer service, warehouse, and IT teams within StockLink• Analysing and reporting on service levels• Consistently meeting and exceeding client expectations• Providing support and significant input towards… Show more Skills• Relationship management and business development • Business writing and documentation design and formattingResponsibilities• Meeting and liaising with key clients • Developing and managing client requirements• Communicating client requirements to customer service, warehouse, and IT teams within StockLink• Analysing and reporting on service levels• Consistently meeting and exceeding client expectations• Providing support and significant input towards tender response and review documents Show less

Skills• Reporting and analysis• Inventory management• Supplier relationship management• Document designResponsibilities• Liaising with sales and management teams to facilitate inventory management• Presenting reports and analysis to sales and management teams• Providing practical direction relating to the management of inventory to teams

Skills• Facilitation of adult learners• Construction and delivery of educational documentation• Communication strategies• Staff management (6 staff)Responsibilities• Delivery of NZQA business and computing courses from NZQA Level 2 through to Level 4 • Management of five facilitators and their training and development• Management of the facility, equipment and materials• Maintaining academic quality and compliance levels in accordance with national… Show more Skills• Facilitation of adult learners• Construction and delivery of educational documentation• Communication strategies• Staff management (6 staff)Responsibilities• Delivery of NZQA business and computing courses from NZQA Level 2 through to Level 4 • Management of five facilitators and their training and development• Management of the facility, equipment and materials• Maintaining academic quality and compliance levels in accordance with national guidelines• Providing a comfortable environment for students• Working with team leaders and senior facilitators on the delivery and marketing of course and material• Ensuring all records were completed within required timeframes and reported on results to management Show less

• Supported adult learners through all aspects of the general computing courses offered at Computing 4 Free on Otago Polytechnic's main campus.

I choreographed and instructed scheduled aqua-aerobics classes up to eight times a week at Dunedin's main public swimming facility, Moana Pool.

The clients I worked with lived independently - I met with them regularly in their homes or out in the community, encouraging them to focus on their strengths to help them reach their goals. I also liaised with whanau, colleagues and mental health professionals and other members of their personal networks.

During this period, I provided general administrative support to the manager of Pact Otago and the manager of Atanui/Strive Charitable Trusts, and carried out HR tasks, project work, and administration as required for the wider organisation.

My main responsibilities included managing print and consumables inventory for large corporate clients by ensuring inventory levels were well maintained nationwide, through analysis of inventory records and procurement or production of stock, in liaison with external suppliers and internal production staff.

In this role, I provided administrative, budgetary and general assistance to the Systems team at the University Library, including database maintenance, low-level troubleshooting and IT support for all seven branches of the Library, software testing, writing software instruction manuals, and assistance with allocation of Library's computing budget.

As a Library Assistant in the Science Library, I carried out general library tasks ranging from cataloguing science periodicals, to carrying out reference searches and working on the circulation desk, with duties varying according to requirements.

While part of the Otago Museum team, I oversaw the administration of the Crafts Council Gallery, assisted Crafts Council members in selecting work for sale on commission and setting up displays, and provided reception services on the main Museum reception desk.