Sharon Test Email and Phone Number

Corporate Payments Division

• Develop training team’s knowledge and presentation skills• Produce client facing documentation and videos• Conduct sales demos and provide overall SME for the team• Planned cross training opportunities for the organization• Develop new hire trainings and implement training plans

• Provide on-site trainings and webinar training to corporate and government clients on their commercial card reporting tool• Presented at client conferences and spoke to audiences of 100 or more• Produced training videos and documentations using Adobe Captivate and SnagIt• Conduct sales demos

• Assist clients with file feed setup and other technical questions during implementations• Utilize Microsoft Access, InfoPath, and SharePoint for a seamless request submission and tracking solution• Assisted in passing self-identified audit• Developed new hire training materials • Lead the team to established policy and procedures and response rates on the team was within 48 hours

• Manage implementing projects supporting clients’ commercial card programs• Facilitate training for internal implementations peers• Build client’s reporting tool based on client’s needs• Set up file feed connectivity• Provide demos and training to client• Received award for seamlessly implementing the largest client

• Provide sales demos and training to clients and internal employees• Create recorded demos with Adobe Captivate for employees and clients • Produced new training request form and tracking calendar utilizing InfoPath and SharePoint• Reduced turnaround time for requests and provided additional tracking to provide to upper management

• Consult with commercial card clients and train/build the tool to their needs• Led the creation of new training team including producing SharePoint site and generating tools for tracking trainings• Conducted webinar trainings for clients• Monitored releases to produce trainings • Formed liaisons between product, implementations, and servicing teams• Developed and defined weekly and monthly reports• Assist Implementations with setting up programs• Resulted in success… Show more • Consult with commercial card clients and train/build the tool to their needs• Led the creation of new training team including producing SharePoint site and generating tools for tracking trainings• Conducted webinar trainings for clients• Monitored releases to produce trainings • Formed liaisons between product, implementations, and servicing teams• Developed and defined weekly and monthly reports• Assist Implementations with setting up programs• Resulted in success of new training team and establishing procedures/guidelines for training Show less

• Provide support in client’s every day program including, but not limited to file transmissions, reports, regulating credit limit, etc.• Maintain team’s SharePoint to provide knowledge• De-escalate complicated clients and becoming subject matter expert in short time• Received high client scores

• Assist clients with using their online application• Report issues and worked closely with vendors such as MasterCard and Visa• Provide excellent customer service and provide general how-to assistance to clients• Troubleshoot technical issues with file transmissions• Produced new hire process and train new hires• Formed liaison with risk for audit issues• Maintain team’s SharePoint site and built tracking tool for new builds

SharePoint administrationE-mail ServersRepair PCs, Servers, etc.Work on firewallsTraining on SharePointSet up BackupWrite website content