Sharon Thompson Email and Phone Number
Toronto, ON, CA
Sharon Thompson's Location
Greater Toronto Area, Canada, Canada, Canada
Sharon Thompson's Contact Details
Sharon Thompson work email
- Valid
- Valid
Sharon Thompson personal email
n/a
About Sharon Thompson
Versatile, performance focused professional with 20+ years’ experience leading CRM implementations, rollouts and initiatives to grow customer relationships. Keen ability to evangelize CRM benefits across diverse stakeholder units.
Sharon Thompson's Current Company Details
Rockwool Technical Insulation
View
Sales Enablement Specialist
Toronto, ON, CA
- Website:
- rockwool-rti.com
- Employees:
- 115
Sharon Thompson Work Experience Details
-
Sales Enablement SpecialistRockwool Technical InsulationToronto, On, Ca
-
CeoGideon And Sadie Posh Dogs Sep 2022 - Presenthttps://www.gideonandsadieposhdogs.ca/Spearheaded the growth of an online pet storeDeveloped and executed strategic marketing initiatives resulting in an increase in brand awareness across all Social Media.Implemented effective sales strategies, driving revenue growthLed the successful launch of new products, increasing sales and market shareUtilized data-driven insights to identify and solve complex business challenges, improving operational efficiency
-
Crm ManagerMetrie Jan 2021 - Feb 2022Vancouver, Bc, Ca•Maximize user experience through customizations and communications to the North American business units.•Positioned CRM as valuable tool to drive sales across entire sales enterprise, resulting in 70% increase in open opportunities•Spearheaded development of change management process•Responsible for UAT testing, customizations and training of users across North America•Drove training and coaching initiatives for over 100 users, increasing usage of CRM from 30% to 90%•Led creation and execution of ad-hoc reporting and analysis, providing quick and easy access to relevant sales data. -
Manager, Corporate Services Expert - Expert CrmCgi Jan 2019 - Nov 2019Montreal, Quebec, CaMaximize user experience through customizations and communications to the global business units.•Member of the Global Working Team customizing MS Dynamics for 7000 users•Responsible for UAT testing, customizations and training of users in the Business Units globally•Spearheaded development of a change management process to track change requests and provide accurate information •Spearheaded development of data quality management process used to identify unique, accurate information•Partnered with IT staff on technical issues related to data flow, data management, and infrastructure. -
Crm Manager, North AmericaRockwool North America Sep 2013 - Dec 2018Milton, Ontario, CaMaximize customer lifetime value and drive customer loyalty for North American producer of stone wool insulation via effective launch and use of CRM platform.•Increased CRM usage among North American users from 10% to 80% by engaging users with Tip of the Week video’s.•Successfully rolled out and trained sales team on LinkedIn Sales Navigator and ConstructConnect, improving user adoption rate from 20% to 85%.•Positioned CRM as valuable tool to drive sales across entire sales enterprise, resulting in 70% increase in open opportunities.•Championed first national customer satisfaction survey and NPS proxy, overseeing the selection of customers, survey distribution, and analyzing results for 1500 participants.•Managed technical components of CRM platform, from design and functionality to addressing bugs, defects, and enhancements.• Experience with Dynamics 365, SAP, Calliduscloud -
Ats/Crm AdministratorProcom Feb 2011 - Sep 2013Toronto, Ontario, CaBridged gap between CRM system and users across sales and recruiting departments, ensuring understanding of system and application to meet business needs.•Drove training and coaching initiatives for over 100 users, increasing usage of CRM from 30% to 90%.•Increased number of uploaded resumes into CRM by 60% by communicating benefits of CRM to recruitment team.•Spearheaded development of data quality management process used to identify unique, accurate information on all candidates in the system.•Led creation and execution of ad-hoc reporting and analysis, providing quick and easy access to relevant sales data. -
Crm Specialist/Project ManagerTyndale University College & Seminary Feb 2006 - Oct 2007CaManaged design, development, and implementation of CRM components to support application use throughout the university.•Expanded use of CRM from one department to four departments by evangelizing CRM benefits.•Improved data quality by reducing duplicate and inaccurate data.•Partnered with IT staff on technical issues related to data flow, data management, and infrastructure. -
Crm SpecialistAird & Berlis Llp Apr 2003 - Feb 2006Toronto, Ontario, CaDefined and executed an integrated CRM strategy for law firm with 150 lawyers.•Conceived and conducted education and communication campaigns promoting CRM use and successes of firm.•Collaborated with industry groups to communicate benefits of CRM use.•Supervised Data Steward in development of data quality management process -
Supervisor - Crm AdministrationTd Evergreen Jan 2000 - Sep 2001Toronto, Ontario, Ca• Rollout and implementation of a new CRM program X.eye, that included data mining, data maintenance and system testing• Provided leadership to a team of 4 responsible for setting up Investment Advisor codes on the servers, this allowed the transfer of client information from the Portfolio Management system ISM to the CRM programs Croesus and X.eye • Gathered information on all 1200 users in 75 branches including Senior Management to determine security accessibility to the new CRM system X.eye• Wrote a non-technical user information manual for all users
Sharon Thompson Skills
Business Analysis
Research
Project Management
Microsoft Excel
Training
Microsoft Word
Customer Service
Team Leadership
Budgets
Powerpoint
Vendor Management
Change Management
Strategic Planning
Business Intelligence
Management
Crm
Account Management
Analysis
Leadership
Process Improvement
Sales Management
System Administration
Team Building
Team Management
Customer Relationship Management
Business Process Improvement
Sharon Thompson Education Details
-
York UniversityPolitical Science/African Studies
Frequently Asked Questions about Sharon Thompson
What company does Sharon Thompson work for?
Sharon Thompson works for Rockwool Technical Insulation
What is Sharon Thompson's role at the current company?
Sharon Thompson's current role is Sales Enablement Specialist.
What is Sharon Thompson's email address?
Sharon Thompson's email address is sh****@****xul.com
What schools did Sharon Thompson attend?
Sharon Thompson attended York University.
What skills is Sharon Thompson known for?
Sharon Thompson has skills like Business Analysis, Research, Project Management, Microsoft Excel, Training, Microsoft Word, Customer Service, Team Leadership, Budgets, Powerpoint, Vendor Management, Change Management.
Who are Sharon Thompson's colleagues?
Sharon Thompson's colleagues are Виктор Губарев, Akbar B., Marcin Skolimowski, Klaus-Martin Gundlach, Rony B., Urvi Deshpande, Ernestas Abromas.
Free Chrome Extension
Find emails, phones & company data instantly
Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial