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Sharon Trahern Email & Phone Number

US IT Manager- Technology Operations at Aon
Location: Fort Worth, Texas, United States 8 work roles 3 schools
1 work email found @aon.com LinkedIn matched
✓ Verified July 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email s****@aon.com
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Current company
Aon
Role
US IT Manager- Technology Operations
Location
Fort Worth, Texas, United States
Company size
195 employees

Who is Sharon Trahern? Overview

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Quick answer

Sharon Trahern is listed as US IT Manager- Technology Operations at Aon, a with 195 employees, based in Fort Worth, Texas, United States. AeroLeads shows a work email signal at aon.com and a matched LinkedIn profile for Sharon Trahern.

Sharon Trahern previously worked as ABS Telecommunications Technology- Sr. Analyst at Aon and Voice Specialist at Aon Affinity Client Delivery. Sharon Trahern holds Sap Business Objects: Web Intelligence, 97 from Aon University.

Company email context

Email format at Aon

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{first}.{last}@aon.com
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Profile bio

About Sharon Trahern

As U.S. Technology Manager for Aon’s global contact center, I’m excited to implement omnichannel in North America. Omnichannel capabilities provide an improved customer experience, increased operational efficiency, and lead to data-driven decisions. By integrating multiple communication channels—such as voice, email, chat, and social media—into a seamless, unified system, we can ensure that customers receive consistent support and personalized interactions across platforms. This approach not only enhances customer satisfaction but also allows our team to streamline processes, reduce handling times, and gain insights into customer behaviors and preferences. Ultimately, the transition to omnichannel empowers Aon to be more agile and responsive, aligning our operations with evolving customer expectations and setting a solid foundation for future innovations.

Listed skills include Telecommunications, Network Administration, Project Management, Strategic Planning, and 15 others.

Current workplace

Sharon Trahern's current company

Company context helps verify the profile and gives searchers a useful next step.

Aon
Aon
US IT Manager- Technology Operations
argentina
Website
aon.com.ar
Employees
195
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8 roles

Sharon Trahern work experience

A career timeline built from the work history available for this profile.

Us It Manager- Technology Operations

Current
Aon

U.S. Technology manager for Aon's Global Contact Center.

Apr 2024 - Present

Abs Telecommunications Technology- Sr. Analyst

Aon

United States

Involved in large scale migration road map to consolidate systems and support for a global organization which has enabled savings of 15M+

Apr 2019 - Apr 2024

Voice Specialist

Aon Affinity Client Delivery

Dfw Texas

Administer and perform tasks in multiple contact center platforms (Genesys and Avaya) to support daily operations for 350+ toll free lines for Aon Affinity. These tasks include building and modifying call flows, provisioning agents, adding new skill sets, uploading announcements, etc.Create and analyze data reports, summarize findings and offer recommendation to optimize performance of technology and customer experience (Examples – IVR, Call Survey, and Dialer)Create and update technical documentation including processes and procedures, incident tracking, call flow diagrams, fillable request forms, comprehensive test plans, etc.Contact Center migrations- Discovery, documentation, build-out, and extensive testingCommunicate project updates to stakeholdersSupport various contact center supporting applications: Verint Call recording and Avaya Witness recording, CC Pulse and Avaya CMS for contact center monitoring.

Oct 2015 - Apr 2019

Voice Specialist

Aon Benefit Solutions

Avaya support for a small contact center: auto attendant setup, call routing, agent admnistration, etc.Avaya Definity, CMS reporting, Witness call recording.

May 2014 - Oct 2015

Network Administrator

Access Plans Usa Inc.

Administration for all aspects of a small sized Microsoft shop. Network design and maintenace, server administration.

Mar 2008 - May 2014

System Administrator

Access Plans Usa Inc.

Administration for a variety of Microsoft servers including Active directory, Exchange server, IIS.

Jan 2004 - Mar 2008

Desktop Support

Care Entree

Provided hands on support to 50 users. Network, printing, application support.

Dec 2001 - Jan 2004
Team & coworkers

Colleagues at Aon

Other employees you can reach at aon.com.ar. View company contacts for 195 employees →

SD Solymar Duprey Solymar Duprey Colleague at AonOrlando, Florida, United States View → MS Manikandan S Manikandan S Colleague at AonBengaluru, Karnataka, India View → DC Diego Chiti Diego Chiti Colleague at AonBuenos Aires, Buenos Aires Province, Argentina View → PA Priya Anil Priya Anil Colleague at AonBengaluru, Karnataka, India View → ZF Zayna Ferchichi Zayna Ferchichi Colleague at AonTunis, Tunisia View → MC Matias Carrillo ( Aon) Matias Carrillo ( Aon) Colleague at AonBuenos Aires, Buenos Aires Province, Argentina View → BS Bianca Silva Bianca Silva Colleague at AonRio De Janeiro, Brazil View → SS Sai Sudha Balla Sai Sudha Balla Colleague at AonUnited Kingdom View → JG Janis Gorretta Janis Gorretta Colleague at AonCharlotte Metro, United States View → FC Francisco Carlos Padilla Díaz Francisco Carlos Padilla Díaz Colleague at AonMexico City, Mexico View →
3 education records

Sharon Trahern education

Sap Business Objects: Web Intelligence, 97

Aon University

Web-based ad hoc reporting and analysis tool

Genesys Designer For Developers 8.5, Genesys Pure Engage

Genesys University

Design self service and assisted service applications for contact center application.

Network Management

Computer Learning Center
FAQ

Frequently asked questions about Sharon Trahern

Quick answers generated from the profile data available on this page.

What company does Sharon Trahern work for?

Sharon Trahern works for Aon.

What is Sharon Trahern's role at Aon?

Sharon Trahern is listed as US IT Manager- Technology Operations at Aon.

What is Sharon Trahern's email address?

AeroLeads has found 1 work email signal at @aon.com for Sharon Trahern at Aon.

Where is Sharon Trahern based?

Sharon Trahern is based in Fort Worth, Texas, United States while working with Aon.

What companies has Sharon Trahern worked for?

Sharon Trahern has worked for Aon, Aon Affinity Client Delivery, Aon Benefit Solutions, Access Plans Usa Inc., and Care Entree.

Who are Sharon Trahern's colleagues at Aon?

Sharon Trahern's colleagues at Aon include Solymar Duprey, Manikandan S, Diego Chiti, Priya Anil, and Zayna Ferchichi.

How can I contact Sharon Trahern?

You can use AeroLeads to view verified contact signals for Sharon Trahern at Aon, including work email, phone, and LinkedIn data when available.

What schools did Sharon Trahern attend?

Sharon Trahern holds Sap Business Objects: Web Intelligence, 97 from Aon University.

What skills is Sharon Trahern known for?

Sharon Trahern is listed with skills including Telecommunications, Network Administration, Project Management, Strategic Planning, Software Documentation, Technical Support, Security, and Disaster Recovery.

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