Us It Manager- Technology Operations
CurrentU.S. Technology manager for Aon's Global Contact Center.
Apr 2024 - Present
AeroLeads people directory · profile
Sharon Trahern Email & Phone Number
North America IT Manager- Contact Center Technology
at
Aon
1 work email found
@aon.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
North America IT Manager- Contact Center Technology
Location
Fort Worth, Texas, United States
Company size
Who is Sharon Trahern? Overview
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Quick answer
Sharon Trahern is listed as North America IT Manager- Contact Center Technology at Aon, a company with 195 employees, based in Fort Worth, Texas, United States. AeroLeads shows a work email signal at aon.com and a matched LinkedIn profile for Sharon Trahern.
Sharon Trahern previously worked as US IT Manager- Technology Operations at Aon and ABS Telecommunications Technology- Sr. Analyst at Aon. Sharon Trahern holds Sap Business Objects: Web Intelligence, 97 from Aon University.
Company email context
Email format at Aon
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{first}.{last}@aon.com
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Profile bio
About Sharon Trahern
As U.S. Technology Manager for Aon’s global contact center, I’m excited to implement omnichannel in North America. Omnichannel capabilities provide an improved customer experience, increased operational efficiency, and lead to data-driven decisions. By integrating multiple communication channels—such as voice, email, chat, and social media—into a seamless, unified system, we can ensure that customers receive consistent support and personalized interactions across platforms. This approach not only enhances customer satisfaction but also allows our team to streamline processes, reduce handling times, and gain insights into customer behaviors and preferences. Ultimately, the transition to omnichannel empowers Aon to be more agile and responsive, aligning our operations with evolving customer expectations and setting a solid foundation for future innovations.
Listed skills include Telecommunications, Network Administration, Project Management, Strategic Planning, and 15 others.
Current workplace
Sharon Trahern's current company
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Aon
8 roles
Sharon Trahern work experience
A career timeline built from the work history available for this profile.
Abs Telecommunications Technology- Sr. Analyst
Involved in large scale migration road map to consolidate systems and support for a global organization which has enabled savings of 15M+
Apr 2019 - Apr 2024
Voice Specialist
Administer and perform tasks in multiple contact center platforms (Genesys and Avaya) to support daily operations for 350+ toll free lines for Aon Affinity. These tasks include building and modifying call flows, provisioning agents, adding new skill sets, uploading announcements, etc.Create and analyze data reports, summarize findings and offer.
Oct 2015 - Apr 2019
Voice Specialist
Aon Benefit Solutions
Avaya support for a small contact center: auto attendant setup, call routing, agent admnistration, etc.Avaya Definity, CMS reporting, Witness call recording.
May 2014 - Oct 2015
Network Administrator
Administration for all aspects of a small sized Microsoft shop. Network design and maintenace, server administration.
Mar 2008 - May 2014
System Administrator
Administration for a variety of Microsoft servers including Active directory, Exchange server, IIS.
Jan 2004 - Mar 2008
Desktop Support
Provided hands on support to 50 users. Network, printing, application support.
Dec 2001 - Jan 2004
Client Support
Mar 2001 - Aug 2001
Team & coworkers
Colleagues at Aon
Other employees you can reach at aon.com.ar. View company contacts for 195 employees →
AK
Asif Khan
Colleague at Aon
Greater Sydney Area, Australia
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JS
Jerry Shih
Colleague at Aon
New Taipei City, New Taipei City, Taiwan, Taiwan, Province Of China
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RT
Ron Tunison
Colleague at Aon
Fort Washington, Pennsylvania, United States, United States
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CC
Charles Cadman
Colleague at Aon
Portland, Oregon, United States, United States
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DP
Danielle Pepin
Colleague at Aon
Suffield, Connecticut, United States, United States
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AM
Agata Machowicz
Colleague at Aon
Poland, Poland
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KL
Katie Landies
Colleague at Aon
Chardon, Ohio, United States, United States
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AK
Ashima Kakkar
Colleague at Aon
Delhi, India, India
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MW
Mario Walter Moscon
Colleague at Aon
Argentina, Argentina
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AN
Amrita Narayanan
Colleague at Aon
Bengaluru, Karnataka, India, India
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Asif Khan
Colleague at Aon
Greater Sydney Area, Australia
View →
JS
Jerry Shih
Colleague at Aon
New Taipei City, New Taipei City, Taiwan, Taiwan, Province Of China
View →
RT
Ron Tunison
Colleague at Aon
Fort Washington, Pennsylvania, United States, United States
View →
CC
Charles Cadman
Colleague at Aon
Portland, Oregon, United States, United States
View →
DP
Danielle Pepin
Colleague at Aon
Suffield, Connecticut, United States, United States
View →
AM
Agata Machowicz
Colleague at Aon
Poland, Poland
View →
KL
Katie Landies
Colleague at Aon
Chardon, Ohio, United States, United States
View →
AK
Ashima Kakkar
Colleague at Aon
Delhi, India, India
View →
MW
Mario Walter Moscon
Colleague at Aon
Argentina, Argentina
View →
AN
Amrita Narayanan
Colleague at Aon
Bengaluru, Karnataka, India, India
View →
3 education records
Sharon Trahern education
Sap Business Objects: Web Intelligence, 97
Aon University
Genesys Designer For Developers 8.5, Genesys Pure Engage
Genesys University
Network Management
Computer Learning Center
FAQ
Frequently asked questions about Sharon Trahern
Quick answers generated from the profile data available on this page.
What company does Sharon Trahern work for?
Sharon Trahern works for Aon.
What is Sharon Trahern's role at Aon?
Sharon Trahern is listed as North America IT Manager- Contact Center Technology at Aon.
What is Sharon Trahern's email address?
AeroLeads has found 1 work email signal at @aon.com for Sharon Trahern at Aon.
Where is Sharon Trahern based?
Sharon Trahern is based in Fort Worth, Texas, United States while working with Aon.
What companies has Sharon Trahern worked for?
Sharon Trahern has worked for Aon, Aon Affinity Client Delivery, Aon Benefit Solutions, Access Plans Usa Inc., and Care Entree.
Who are Sharon Trahern's colleagues at Aon?
Sharon Trahern's colleagues at Aon include Asif Khan, Jerry Shih, Ron Tunison, Charles Cadman, and Danielle Pepin.
How can I contact Sharon Trahern?
You can use AeroLeads to view verified contact signals for Sharon Trahern at Aon, including work email, phone, and LinkedIn data when available.
What schools did Sharon Trahern attend?
Sharon Trahern holds Sap Business Objects: Web Intelligence, 97 from Aon University.
What skills is Sharon Trahern known for?
Sharon Trahern is listed with skills including Telecommunications, Network Administration, Project Management, Strategic Planning, Software Documentation, Technical Support, Security, and Disaster Recovery.
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