Sharon Vandayar Email & Phone Number

Johannesburg, Gp, Za

Johannesburg Area, South Africa

• Ensuring adoption of best-practice project methodologies and frameworks, processes and techniques, Agile Scrum, Kanban, PRINCE2 ,PMBOK, Waterfall• Business Partnering & Change Management• Led projects and analyzed data to identify opportunities for improvement• Risk Analysis by identifying and quantifying external/internal risks affecting project implementation• Verified quality of deliverables and conformance to specifications before submitting to clients.• Responsible for activity planning and sequencing, estimating work to be done, identify dependencies, critical path activities & resource planning & optimization Scalability, Interoperability and Portability Analysis• Preparing status reports for use in communication to stakeholders• Tracked project and team member performance closely to quickly intervene in mistakes or delays.• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.• Continuously improving skills and applying to daily tasks to improve efficiency and productivity.Examples of Key Projects ImplementedMicrosoft Exchange Online, Implementation and Roll out of Office 365 Cloud Solution, System Centre, System Centre Configuration Manager, System Centre Orchestrator, SCOM Configuration and ImprovementsEMS (Enterprise Mobility + Security) and Microsoft IntuneAdvanced Threat Analytics, EMS PoliciesVeritas NetBackup ImplementationMicrosoft Azure ,cloud storageSFTP File Transfer ProtocolWebservice APIMobile/Web Application Development incl. White-labelThird party integration via Webservice API, Message QueueQlik Business ModelsPower BI Business ModelsHardware Development Projects: Camera, Driver Tag, Personal Navigation Device, New Device Models-Telematics (GSM)

Johannesburg Area, South Africa

Fulfilled the role of Service Desk Supervisor in the information technology team • • Standardization of policies & procedures• Develop daily, weekly and monthly reports on service desk team's productivity• Provide customer feedback to appropriate internal teams, like product developers• Provides realistic advice on priority of each incident. Manage and ensure quality of end-to-end IT service delivery and service promises to meet business service requirements and ensure customer satisfaction.• Managed over 50 calls and 30 tickets per dayProject ImplementedSoftware Application Ticket System – (Dell Quest) [KACE]

Johannesburg Area, South Africa

Fulfilled the role of Customer Service Supervisor with a staff compliment of 35 • Training and mentoring of staff on both policies, process as well as career advisor• Responsible for daily operations in the contact centre• Responsible for ensuring SLA’s were met as set out by senior management• Responsible for compilation of weekly, monthly and yearly reports for the contact centres to upper management• Responsible for Change control tasks that impacted call centre operations• Input to Senior management on departmental budgeting & forecasting process• Fulfilling of Problem and Incident Management roles• Quality assurance across all platforms (systems / process / service)• Served as subject matter expert pertaining to call centre operations, systems and processesNotable Achievements: ■ Implementation of new shift policy within the team■ Implementation of a rewards & recognition policy within the teamSupervisor of the customer contact centre ■ Standardization of operations

Prince 2 Foundation Certified Prince 2 Practitioner Certificate Of Attendance

Microsoft Project Server Ps+ 2016

Microsoft Project Masters

Agile Project Management (Scrum Master)

Matric

Certified Scrum Master

Activities and Societies: Scrum Alliance CSM Purpose of the Scrum Guide Definition of Scrum Uses of Scrum Scrum Theory Scrum Values.

Data Science, Introduction To Data Science - Facilitator-Led Programme