Sharon Van Der Wal Email & Phone Number

Brisbane Airport, Queensland, Australia

I strive to provide a seamless travel experience for domestic and international passengers by promptly addressing their enquiries, concerns, and requests with a focus on professionalism and empathy. I work closely with Qantas Customer Service and Airport Operations teams to maintain efficient flight operations and adhere to the Precision Timing Schedule (PTS) while prioritising aviation safety and security standards set by the International Air Transport Association (IATA). My attention to detail, adaptability, and dedication to delivering high-quality service help ensure passenger satisfaction and build loyalty.

Brisbane, Queensland, Australia

As a trusted advisor aligned to IBM's Digital Sales channel Global Technology Services (GTS) team, I provided full operational support and strategic insight to the executive stakeholders to meet their business KPIs and address IBM’s growth challenges across six geographic regions. Meticulously modelled comparative trending reports from complex data sources to produce executive level reporting to highlight key achievements/issues.Proactively streamlined processes, developed dynamic dashboards to measure headcount productivity, product win rates and pipeline gap analysis for key stakeholders. I created bespoke integrated Excel reports that were subsequently adapted by the GTS Global team for worldwide consumption and included in AP executive sales reviews.Collaborated with Finance and Sales Incentive teams during budgetary setting cycles to resolve quarterly financial issues that could adversely affect compensation and reported achievement for the GTS Digital Sales team.I demonstrated an ability to build strong working relationships globally, in remote teams, and within a highly matrixed setting. I was afforded the opportunity to establish my role and reputation as the trusted source of truth for Digital Sales GTS signings data.Possessing an inquisitive and analytical mindset, and with the overarching goal to support and innovate my managers and peers to their best potential with positive outcomes, the AP team achieved consistent annual growth in a demanding marketplace.Technical skills: Microsoft Suite (Advanced Excel), Lotus Notes, Hyperion/Essbase Brio, SugarCRM, collaborative cloud-based tools (IBM Box, Slack, Webex, Zoom).

Sydney, New South Wales, Australia

In my role as a dedicated support to the sales managers in the APAC region (ASEAN, A/NZ, Greater China, India, Japan, and Korea), I was responsible for delivering operational analysis and comprehensive sales pipeline analytics. By leveraging data-driven insights, I played a pivotal role in driving the team's performance to align to their growth strategies and achieve business success. This included Root Cause Analysis, target setting, forecasting, monitoring Key Performance Indicators, and trending data. To ensure effective communication and to build strong stakeholder engagement, I considered the unique cultural and regional market dynamics and adapted my approach accordingly.

London, United Kingdom

Secretariat role created in London Headquarters to solely support C-suite executives in UK and Benelux, during a period of intensive corporate activity (MBO, Mergers/Acquisitions, IPO).

Australian High Commission, Kuala Lumpur, Malaysia

Provided essential support in managing the office's daily operations and facilitating the efficient execution of the Defence Adviser's responsibilities. Assisted in preparing briefing materials while maintaining strict confidentiality and handling sensitive information with discretion.

New Zealand High Commission, Kuala Lumpur, Malaysia

Managed a wide range of responsibilities, including complex calendar management, travel arrangements, and event coordination for diplomatic functions and high-level meetings. Maintained confidentiality in handling sensitive documentation, demonstrating a strong understanding of the diplomatic protocol. Liaised with government officials, diplomats and embassy staff, fostering positive relationships and facilitating diplomatic initiatives. I provided on-site administrative support for the New Zealand Deputy Prime Minister and his senior government entourage during ASEAN PMC Meetings in Brunei Darussalam (1995).

London, United Kingdom