PMMC is a leading provider of revenue cycle software and services to healthcare systems. These products aid in all aspects of the revenue cycle management and ultimately help hospitals and physician groups find additional or missing cash, identify billing issues and helps them create an efficient workflow process and strategies that enable them to better serve their community and make sure they are not losing Revenue needed to stay competitive.• Directed the client lifecycle from onboarding to renewal, achieving a remarkable 96.4% client retention rate over three years. • Developed and implemented scalable customer success strategies, surpassing upsell goals by over 50% annually, identifying/closing over 50 deals, and generating significant expansion revenue, which accounted for over 50% of organizational sales. • Collaborated with Sales, Product, Marketing, and Operations teams to address customer needs, significantly enhancing the overall client experience and satisfaction. • Created and executed personalized success plans, resulting in a 25% increase in customer lifetime value. • Fostered a metrics-driven culture by using KPIs to monitor success, optimize processes, and drive revenue growth. • Established a client feedback loop to drive customer-centric improvements, ensuring continuous product development and meeting evolving client demands. • Elevated the client satisfaction score from 3.5 to 4.34. • Managed a client portfolio of hospitals and enterprise health systems contributing over $60M to company revenue.

Client Success Team leader including Implementation, field-based Client Relationship Managers and internal Account Managers that develop and keep relationships with post-sale clients across the United States. Primary focus is to improve patient care through increasing program utilization, grow 340B savings, be trusted advisors, and improve overall client relationships and patient outcomes. Created a cadence of consistent, insightful, and forward-thinking client communications, executed strategic plans to meet and exceed client goals and serve as a subject matter expert to all client contacts. Developed a reportable client feedback loop to bridge gaps and capitalize on opportunities with new pharmacy partners, specialty medications or other strategic vendor relationships. Strong cross-departmental collaboration to optimize operational workflow and client success. Additional responsibilities included talent recruitment, customer contract negotiation, budget preparation, business planning, extensive travel, client campaigns, upsell and new product offerings, industry conferences, large and small group presentations.Highlights:• Achieved significant year-over-year 340B claim growth, with client and company profit increases ranging from 30% to 112% throughout tenure. • Successfully onboarded and managed over 140 clients from 2014 to 2021. • Scaled team from a single member in 2013 to a robust team of 18 client-facing professionals. • Drove national business expansion through strong client referrals and strategic growth initiatives.

•Coordinates and supervises clinical and clerical staff for multiple medical practices•Ensures that patients are treated promptly and in a courteous manner•Answers patient questions and concerns and assist patients in resolution •Works with administration and physicians toward process improvement, maximizing patient volume and revenue and cost reduction •Handles administrative tasks such as purchasing, scheduling, payroll, hiring, disciplinary action, licensure and HIPPA compliance•Able to multi-task and prioritize in a fast paced environment while utilizing strong time management and organizational skills•In-depth knowledge of GE IDX Practice Management System & GE Centricity Business Practice Management and EMR•Continued education through company offered courses with content including: time management, customer service, effective management, healthcare laws and ethics, diversity in the workplace; effective communication in the workplace, essentials of leadership, Spanish for the healthcare workers and managing multiple priorities• Quality improvement reporting and action plans, Meaningful use measures met for all practices, patient satisfaction reporting and action plans.• PQRS, Patient Centered Medical Home, Patient Online Programs, ACO

•Handled inbound and outbound phone calls from patients, families and physicians in need of home care services•Responsible for preparing, sending and tracking home care plans of care and interim orders, including monthly compliance reporting to agency administrator•Daily contact with patients, families, community agencies, hospitals, case managers and physicians•Evaluated client’s insurance and determined insurance coverage and explained any out-of-pocket expense to clients and families•Data entry of new patient referrals including diagnostic and procedural coding

•Newly opened multi-specialty practice including: Internal Medicine, Podiatry, Cardiology, Physical Therapy and Nurse Practitioner off-site sub-acute billing•Responsible for new practitioner insurance contracting, licensure, and documentation•Worked independently primarily from my home office on all aspects of data entry, coding, billing, payment posting and follow-up•Spent time in office when needed to assist and/or train staff in system and billing procedures•Very successful in keeping an up-to-date A/R and maximizing collection rate

• Daily posting of patient charges, ICD-9 & CPT coding, payment posting and insurance claim submission• Multi-Specialty billing, including Cardiology, OB/GYN, General Surgery, Internal Medicine and Physical Therapy• Responsible for my own accounts and reporting to owners as well as physicians• Strong Accounts Receivable follow-up and collection rate with less than 30 days in A/R• Utilized multiple practice management systems including: CureMD, PCN Network and MediSoft

• Responsible for scheduling 20+ employees• Attention to detail to ensure the best possible experience for the guests• Able create a function from beginning to end and make it one the host & all the attendees would remember