Sharon Warren Email & Phone Number

Lead outreach and remediation efforts aligned with HSA account opening/product support initiative; responsible for remediating 80+ direct clients, working directly with the client and/or the client’s benefit administrator.. Work closely with HSA Product Support team, Legal, Risk, and Compliance leads, Managing Directors, and Client Service Managers.

• Actively lead project teams through end-to-end project delivery from project initiation through warranty (full SDLC), working collaboratively with the team in a multi-task, matrixed environment. With the ability to.
• Ensure the completion of all Project deliverables including documentation per PMO Guidelines
• Clearly communicate expectations to both stakeholders and team members
• Effectively manage scope, ensuring changes are documented/approved per PMO Change Process
• Track and report on project milestones, agile metrics and provide status reports to Project Sponsor and Technology Leadership (4 quad – project summary/costs/milestones/timeline)
• Lead, coach and motivate project team members on a proactive basis

• Lead project teams through the software development lifecycle, confirm project scope; manage requirements, design, development, testing, delivery and warranty. Document dependencies/risks/issues (RAID Log), project.
• Drive automation and process improvement across Healthcare, Operations and Compliance projects, product lines and governmental watchlists (CSI Watchdog Elite)
• Ensure alignment/prioritization of projects with strategic direction and goals
• Create and present executive level status reports, project quality and health check review decks, stage readiness collateral, dashboard updates and KPI metrics
• Lead daily standup (Scrum Master), backlog upkeep, operations playbook, champion processes/Jira usage
• Manage project resource allocations (shared/non-shared model) against approved hours and scope

• Lead tactical delivery of service costing and service mgmt. features (IT as a Service (ITaaS)), define and deliver new Lean-based process training across IT Enterprise. Drive projects through the software development.
• SME: Develop and deliver IT-wide communication plans - includes tech trainings, brown bags, workshops, newsletters, web pages, office hours
• Manage cross-functional teams in executing quarterly IT Financials (troubleshoot Financials/GL, Services, Investment Program delivery) data reporting/dashboards, internal and external status communications, tools and.
• As Financial Manager: oversee operational financials for IT country enablement programs (OPEX/COGS) and Digital Transformation Program (funding outside of IT)
• SME: IT Service Costing & IT Service Management - provide business intelligence and analytics for executive reporting (ITSM-IT, Finance-IT, Employee Services/HR-IT); yearly fiscal planning (baselines)
• Facilitate quarterly infra management resource allocation reporting, dependency mapping and reporting, POC for dashboard support and reporting (Costing, SM). Facilitate risk analytics collection/reporting.

Successfully manage multiple project deliveries across (3) work streams (conversion/decomm/new bank), attention on Merger and Acquisition initiatives in a large multi-tiered complex environment work in tandem with the Project Management Office (PMO) overseeing finances, technical development, project plans, reporting, conversion playbook (technology/ops).

Successfully deliver a large multi-million dollar multi-phased technology project within the Image and Transaction Services Technology line of business. Transition work focused on the centralization and migration of Merrill Lynch Print and Rendering site statements, related documents, and people/process into Bank of America Document Fulfillment Services.

• Responsible for enterprise portfolio oversight, defining and driving Integrated Plan (roadmap) initiative introducing strategy to identify portfolio delivery gaps, implement process improvements to reporting structure.
• Define and manage portfolio-level project plans encompassing cross-functional components, report on status, milestone charting, critical path, and resourcing.
• Successfully define and roll-out portfolio communication plan and status reporting tools, leverage data for tracking and reporting multi-level.
• Actively champion portfolio - weekly 1:1s with sponsorship and PM team.
• Successfully mitigate change/risk, including escalation to appropriate source(s).
• Actively oversee project as primary point of contact.

• Responsible for management of multiple product driven, business sponsored projects within Cisco Systems Technical Services – Information Technology Customer Advocacy business unit.
• Directly accountable for end-to-end (proposal to sign-off) project delivery of multiple medium/large business sponsored web initiatives, complete management and project oversight. Successful KPI(s).
• Actively negotiate and manage third party contractors (onshore/offshore) through project lifecycle.
• Successfully met Service Level Agreements tied to downtime restrictions (guaranteed 99.5% up).
• Exemplary skill set and proactive project management brought 100% of projects (mid-large) in on time, to budget specifications/under budget, and contributed positively to client retention and executive sponsorship.
• Close supervision and due diligence on project requirements, resource allocation, and project delivery netted Cisco Systems over $200,000 in cost savings.Environment: HP PPM Tool, Mercury/Kintana, Quality Center.

• Provide benefits outsourcing and implementation services to Fortune 500 companies within the Fidelity Retirement Services business unit.
• Effective management and project oversight played an active role in turning multi-million dollar client from a “red” client/ready to leave Fidelity into a “yellow trending green” client and garnering client renewal.
• Successfully met two Service Level Agreements tied to timeliness and quality resulting in Fidelity savings of $146,000
• Exemplary skill set and proactive project management brought 100% of projects (Large/Small) in on time, to budget specifications/under budget, and contributed positively to client retention (all clients worked on moved.
• Close supervision and due diligence on project requirements saved Fidelity $205,000 in lost revenue.Environment: HP PPM, Mercury/Kintana Tool, Mercury Quality Center, Client-server/Windows platform, MS Office Suite.

Bachelor'S Degree, Housing And Management

Associate'S Degree, Business Computer Programming

Education record

Education record