Managing client enquiries for estate planning via busy platforms using email, phone and daily call backs. Providing advice to help clients decide on appropriate steps for estate planning such as Trusts, Wills and LPA's. Currently undertaking my SWW Estate Planning & Will Writing certificate

Temple Spa is a total lifestyle brand, which means we fuse together a ‘spa-wherever-you-are’ philosophy and the absolute best of spa treatments and professional anti-aging and aromatherapy skincare products.All with the sole purpose of treating you well, whether you need replenishing, reviving, renewing, relaxing or just some time away from the stress of everyday life.

Utilising strategic customer service and marketing leadership expertise, led the launch, growth and operational delivery of performance improvement strategies to Care Provider clients. Partner with clients at executive level to address customer service and marketing challenges, creating viable solutions to deliver performance improvements.Challenge client’s current customer service and marketing deliverables, conducting detailed assessment and research to form new, best practice solutions Drive recommendations development inclusive of risk assessment and industry benchmarkingBuild effective stakeholder relations up to C Level Executives, presenting and persuading to adopt key solutions and develop continued client network to increase revenue streamsConceive innovative digital campaigns, new company websites and promote national agencies to deliver exceptional marketing and social media campaign resultsSuccessfully established consultancy as “known expert” for clients seeking Health Care customer service and marketing solutions within the region

Spearheaded marketing and customer service strategies in line with business, marketing and growth needs across 12 Care Homes, National Live-in Care Agency and 3 Alcohol Concern National Homes. Designed and launched numerous customer service/marketing process improvements, events, website and social media campaigns. Controlled regional recruitment and talent retention.Identified customer service delivery improvements from clients/relative’s feedback analysis, instilling customer service process changes to exceed client expectationsMitigated numerous customer and client complaints effectively Designed, launched and delivered multiple marketing and social media campaigns to achieve 98% bed occupancyIncreased bed occupancy rates across the group to achieve construction of new 90 bed Bridgewater home locationAchieved 80% occupancy rate only 6 months after Bridgewater site opening through effective digital and offline marketing campaign deliveryContinually reviewed Google, SEO and Ad-Word analytics to identify customer search behaviour, create targeted campaigns and achieve 200% traffic increase on company website over 2-year periodCo-Designed, enhanced and launched new websites, including www.notarohomes.co.uk Launched highly successful national www.liveincare.com service provision Controlled and managed 5 events and exhibitions to drive increased client attraction levelsImplemented new recruitment Applicant Tracking System (AMTS) to define effective recruitment process, achieve streamlining, shorten hiring times and accomplish cost savings through the reduction of agency useAddressed staff retention problems through the introduction of new staff incentive scheme and “LifeWorks” HR App installation, showcasing benefits & discounts

Drove effective promotion of bespoke and existing training courses to direct and commercial clients. Conducted market and training needs analysis to form effective sales strategies. Conceived and delivered marketing strategies to enhance course attendance numbers. Built key client and customer relations to promote courses, increasing secured training contracts by +30k, selling +200 NVQ and 375 Distance Learning courses across 5 months, exceeding all KPI targetsDesigned marketing collateral and bespoke course content to achieve college employer engagement strategyAchieved KPI, retention and recruitment targetsDelivered Train 2 Gain, Skills for Life and English for Speakers of Languages (ESOL) courses

• Receive enquiries from business startup’s and SME's and undertake diagnostic business needs. • Utilised various sources including The Advisory, Conciliation and Arbitration Service (ACAS), the Health and Safety Executive (HSE,), Data Protection Act (DPA) reference materials, www.gov.uk, Department of Work and Pensions (DWP), Her Majesty Revenue and Customs (HMRC) to provide information and guidance to SME’s• Championed Women in business – Voluntarily organised and staged events (financed by obtaining funds from partners and stakeholders) aimed at women, with an objective to increase women-owned and lead businesses with a view to stabilizing or increasing the local economy

Running the temporary recruitment desk. Recruiting industrial and office staff. Duties included interviewing candidates, assessing their abilities through various methods (clerical, sales & industrial). Accountant Management, monthly service visits to clients, relationship building. Payroll of temps, Business development was a large part of the role, involving telesales, cold calls and sales meetings with potential clients. Made Redundant due to Economic downturn in Somerset area

Goal Settings. Check Branch Monitoring Reports. Setting and achieving sales targets. Deal with Customer complaints. Maintain currency stock levels in our Foreign Exchange. Complete Audit Trails. Wanted a change in career

Airport duties (collect clients and take them to hotels). Selling excursions & car hire and meeting sales targets. Complaint Handling & trouble-shooter. Public Speaking (welcome meetings). Guide excursions. Daily hotel visits. Complete Health & Safety checks.

Maintain database. Stock control. Maintain repair stock levels. Ensure smooth flow of production through progress chasing and meet Customer demands and deadlines of repairs. Maintain customer client base. Produce monthly reports and graphs. General typing and clerical duties. Left to work aboard Various Work Experience Placements and Administration posts