Sharon Whitehead Email and Phone Number

Lead all aspects of the Human Resources function for the organization. Key strategic HR Leader, directly supporting the Senior Pastor and Executive Pastor.Key Achievements: - Developed and implemented new staff culture and values, drastically improving employee engagement and retention - Recruited new staff and implemented new onboarding process and program - Reduced Turnover from 26% to 14% - Re-envisioned, implemented and lead Monthtly All Staff Meetings, and weekly Chapels - Designed and implemented a compensation structure for the organization, improving pay equity at all levels. Identified pay disparities, developed and implemented a plan to address pay gaps for those paid below market - Identified and implemented a new Payroll & HRIS system to increase compliance and reduce costs - Implemented compliance training (Preventing harrassment in the workplace, DEI training, unconcious bias, etc)- Identified and migrated to a new Benefits Broker, reducing the impact of the rising costs of healthcare, moving to a new dental insurance provider which reduced our premium. Implemented additional benefit offerings, such as Dependent Care FSA, Identity Theft Protection, and Dependent Life Insurance. - Developed and Implemented a Management & Leadership development program - Successfully implemented an R1 Visa program, which will enable the church to seccure visa's in the future - Re-wrote entire employee handbook/policy manual to ensure compliance and clarity for staff - Implemented a project management process to plan major events (Christmas, Easter, etc) - As a part of a team, implemented a new recruitment and training process for volunteers, supporting over 2,000 volunteers across all 6 campus' - Identified and partnered with an executive search firm, and lay search committee to identify the next Senior Pastor for the Church

Primary Human Resources Business partner for several teams within the Technology departments. Acted as a coach to all people leaders within assigned groups during a time of rapid business growth. Wrote and implemented a leadership development program for people leaders, in coordination with the Learning Team.

HR Manager supporting IT, Baskin Robins and International for Dunkin' Donuts and Baskin Robins.

Provide Human Resources support for Operations, Operating Systems, Field Learning, Construction and Real Estate Development, Design and Construction Services, and Development Services groups for the organization, acting as the key HR contact for all levels in the organization. Develop relationships with all levels of the organization to best impact positive employee relations with field based employees as well as those working out of our main office. Developed and facilitated professional development programs, traveling throughout the United States to facilitate meetings with employees at all levels. Consulted with recruiting, compensation, HRIS, Benefits, and organizational development to support the continued development and engagement of the groups I support. Facilitated the communication of and continued action plans related to our semi-annual Employee Engagement Survey. Lead talent assessment conversations, providing feedback to managers regarding professional development and succession planning for their groups. In addition, supported the HR Function for 26 company operated stores with stores in 4 disparate markets (Boston, Dallas, Atlanta and Buffalo). Developed and improved performance management practices, compensation and payroll practices. Provided training and development to restaurant managers to improve the performance of and motivate crew members. Selected and implemented new benefits program to be compliant with the ACA. Partnered with HRIS and IT as well as other cross functional partners to develop better reporting capabilities across disparate systems. Lead through complicated employee issues and complaint investigations as well as leave of absence and workers comp claims. Assisted with attracting and retaining talent at all levels within the stores.

Support the overall HR function for the Finance, IT, Supply Chain, Loss Prevention and International groups within the organization. Acted as the primary point of contact for assigned business units for all aspects of HR, partnering with internal SME's in Compensation, Recruitment, Benefits, HRIS, and Organizational Development. Partnered with cross functional partners to develop to professional development program for employees to learn more about different aspects of our organization. Facilitated training for various levels with in the organization. Lead organizational changes, partnering with the business to analyze the needs of the business unit and to better serve the organization. Consulted with managers of people regarding employment related decisions. Championed recognition program including facilitating the annual leadership award program.

Assist the owner of a small online business with website, social media, online and in person sales, marketing, etc.

Support the recruitment, benefits, leave of absences, professional development as well as the Employee and Labor Relations for the flagship hotel within a franchisees network of hotels. Fostered positive relationship within a union hotel, supporting the grievance process and contract negotiations with the Director of Human Resources. Managed the day to day Human Resources activities within the hotel. Partnered with Payroll, Finance, General Manager and Leadership team on updating processes to identifying efficiency opportunities, as well as cost savings for the hotel.

• Human Resources Business Partner for 2 locations in Massachusetts, support services in Buffalo, NY (IT, Global Quality) and remote employees throughout the United States (Inspections Services). Also helped back up business partner for Business Development/Account Management. As a Business Partner, managed all aspects of the Human Resources function and employee lifecycle: Employer of choice Branding, College program partnerships, recruitment, training, performance management, employee relations, organization planning, voluntary and involuntary terminations, and attrition analysis.

• Supported the Human Resources Department with all aspects of the Human Resources function.o Assisted with recruitment, including reviewing resumes, phone screens, interviews, background checks and presenting offers. o Performed onboarding and orientation for all new hires, including presenting new hire orientation presentations, new hire training for safety, key policies and code of ethics, processing new hire paperwork and inputting information into our HRIS (ADP/PC Payroll & ADP HR Perspective and Peoplesoft).o Assisted with Employee Relations Issueso Maintained Personnel Files and HRIS including Open Enrollment processingo Explained and administered benefits information to employeeso Performed Exit Interviews and processed termination paperworko Created Org Charts in Visioo Performed training to managers, supervisors and employees

• Coordinated and supported the recruitment team that was placed onsite at Caritas Christi Medical Centers. o Managed applicant tracking system, Health Care Source including running reports to analyze recruitment data, and utilizing it’s functionality to reach former applicants for new positions and job fairs. o Entered employee information into and gathered information for recruiters from Meditech. o Explained benefits to candidates and managed new hire paperwork, including offer letters, I-9’s, tax forms, background screens, CORI checks. o Managed travel nurse and temporary staffing requests and vendors. Coordinated job fairs. o Assisted the effort to streamline the recruitment process for Caritas Christi

• Assisted the Human Resources team in their day-to-day activities through coordinating schedules, researching employee information, completing and filling out forms, working on various large scale projects (including a Leadership Review/Succession Planning document for the president of the network to review of all managers and above). Also answered employee questions and helped to resolve issues for employees of the Disney Channel, ABC Family, SOAPnet and TOON Disney.

Maintained Applicant Tracking System, assisted with recruitment for studio and animation.