Sharon Williams Email and Phone Number

Sector coordinator activities – Coordinator for EY Global Consumer Product and Retail and Government and Public Sector. Collation of project materials and management of version control. Account payables and receivables Review and update monthly ‘Initiative and revenue reports’ Support Centre team member with collating information from other Centre team members to complete a project or document support.. BRET and Contract preparation. Calendar and mailbox management for directors. Monitors overall quality of service for operational process; ensures adherence to service level agreements and deliver high quality, cost effective and efficient service management

WIPRO BPO LimitedExperience: 2Yrs Handle customer inquiries, complaints, and billing questions related to for a UK based telephone directory service. Manage a high-volume work load within a target driven environment and demonstrate sense of urgency during busy times. Consistently meet performance benchmarks in all areas (speed, accuracy and volume). Exceeded customer expectations by locating hard to find items and recommending alternative options. Recognized as employee of the month for commitment to going above and beyond the call of duty on a regular basis

IBM Gobal processing Experience : 2Yrs & 7month. Customer Relations: Consistently maintain a high level of professionalism & service. Offering Satellite Dish ( Bell Canada) and Du Telecom ( Dubai based) solution – Related to accounts, technical ,billing . Excellent Typing Skills with Accuracy and Speed. Providing swift resolution to customer complaints, ultimately repairing trust and winning loyalty. Recognized as employee of the month for commitment to going above and beyond the call of duty on a regular basis. Awarded as the Star Performer of the year 2009 , Gem award in 2010.WIPRO BPO LimitedExperience : 2Yrs Handle customer inquiries, complaints, and billing questions related to for a UK based telephone directory service. Manage a high-volume work load within a target driven environment and demonstrate sense of urgency during busy times. Consistently meet performance benchmarks in all areas (speed, accuracy and volume). Exceeded customer expectations by locating hard to find items and recommending alternative options. Recognized as employee of the month for commitment to going above and beyond the call of duty on a regular basis.

Customer Relations: Consistently maintain a high level of professionalism & service. Offering Satellite Dish (Bell Canada) and Du Telecom (Dubai based) solution – Related to accounts, technical, billing.Excellent Typing Skills with Accuracy and Speed.Providing swift resolution to customer complaints, ultimately repairing trust and winning loyalty.Recognized as employee of the month for commitment to going above and beyond the call of duty on a regular basis.Awarded as the Star Performer of the year 2009, Gem award in 2010