Sharon Wolf Email & Phone Number

Sun Prairie, Wisconsin, United States

Freelance feature writer for monthly state-wide municipal utility newsletter.

Madison, Wi

Provide organizational change consulting expertise and utility experience to Madison Gas and Electric Company. Analyze, plan and execute change, communications and training strategies and tactics to support increased change adoption among employees and customers. Provide risk mitigation planning and strategies, as well as change management methodologies for project and organizational success. Assess and understand business needs, develop strategies and solutions based on the business value to the organization and to customers. Working across the organization, effectively engage with internal business partners to deliver comprehensive change solutions.

Madison, Wisconsin Area

Provided organizational and change expertise and counsel to senior leaders across the enterprise to help them achieve their business objectives. Assessed and understood business needs, develop strategies and solutions based on the business value to the organization and to customers, incorporating strategies and approaches that minimize unnecessary disruption to employees and agents. Counseled leadership and sponsors on change impacts, while providing guidance on effective change leadership and communication accountabilities that will help to engage impacted stakeholders. Working across the organization, effectively engaged with internal business partners to deliver comprehensive change solutions.

Madison, Wi

Always looking for ways to make our customers' lives easier through new digital options, I manage a great team of people developing and maintaining a customer-focused digital service experience strategy. I am the business lead for the implementation, change management, marketing and management of customer engagement projects and programs and work collaboratively across the company to engage and manage stakeholders and navigate governance processes. With a keen focus on VOC and CX, I work to decrease customer effort and costs through ever-evolving digital customer tools.

Madison, Wi

Project Position: Performed organizational assessment and redesign to restructure the Customer Service organization around evolving business requirements. Worked collaboratively across the company to identify changes impacting customers and the Customer Service organization because of the implementation of a new Customer Information and Billing System. Determined and executed appropriate employee and customer change management techniques and messages to facilitate adjustment to and understanding of the changes. Developed extensive marketing and communications plans for various audiences. Identified stakeholders, assessed change impact, drove decision-making, crafted effective messaging, provided post-implementation “hypercare”, including crisis management around new system issues.

Madison, Wisconsin, United States

Led a team of professionals providing internal corporate and strategic communications to employees in 75 different locations, as well as provided leadership over company’s internal and external websites. Created and executed multi-faceted internal and external marketing campaigns, planned and executed in-person and remote leadership meetings in support of corporate strategy, wrote executive messages and speeches.Key accomplishments: Developed new employee communications channels and programs, redesigned employee intranet and externally facing websites. Successfully managed employee communications through long-term, multi-location flooding event that impacted several critical company locations and dislocated hundreds of employees. Kept employees informed and instructed to ensure business continuity.

Counseled leadership on organizational design and effectiveness, talent development, performance management and strategic recruitment. Led employees and managers through significant corporate changes including a merger, large and small downsizing events, business shifts and cultural changes. Regularly presented information and presentations to leadership, management and employee groups to inform, explain and assist with Human Resources-related programs, training and concepts. Conducted sensitive investigations, performance management and coaching, and exit management.

Madison, Wi

Performed recruitment, performance management, compensation and benefits administration, training and HR consulting role for several related companies under a holding company umbrella. Assisted managers and employees through a significant employee downsizing, providing support services and consultation for both exiting and remaining employees.

Madison, Wi

Performed recruitment, performance management, compensation and benefits administration for a multi-location company through both significant growth and reductions.