Sharon Yang Email & Phone Number

New York, New York, United States

- Led the design of a competition focused landing page for Argos (NER’s data visualization dashboard), communicating with electrical and mechanical engineers to determine the desired data to be displayed pertaining to the car and creating high fidelity wireframes for software engineers to work off of.- Created high fidelity wireframes for the home page of FinishLine (NER’s project management dashboard), designing a custom view based on the user's role and writing an epic to describe user stories.

Boston, Massachusetts, United States

- Resolved tickets pertaining to FinishLine in order to improve user experience and increase productivity for sub-teams within the organization, consisting of over 200 members.- Created Pull Requests to address bugs, enhancements, and new features on the frontend, endpoints for new features on the backend, and migrating a section of the database to support the renaming of a state.- Utilized TypeScript, CSS, Material UI, Express, Prisma, and Jest to implement solutions.

Boston, Massachusetts, United States

- Created and updated tickets in ServiceNow, ensuring to document issues, troubleshooting steps, and solutions with detail and clarity to better team communication and optimize time taken to reach problem resolution.- Supported the setup, troubleshooting, and maintenance of the college's equipment, consisting of desktop computers and displays located in 7 computer labs, printers and plotters in 2 print rooms, and various laptops used by faculty and staff, and maintained the accuracy of the department’s inventory through Snipe-IT.- Addressed questions and concerns from CAMD students, faculty, and staff regarding equipment and software managed by the department and other technology managed at a university level (outside the scope of the department).

Boston, Massachusetts, United States

- Produced detailed and well-organized notes for students with accommodations from the Disability Resource Center and uploaded the notes to a file transfer service for students to access in a timely manner. - Fulfilled these tasks for the following course: ARTF1122 (Color and Composition).

West Hartford, Connecticut, United States

- Managed phone calls regarding questions about restaurant hours/food and helped customers place take-out orders.- Maintained a welcoming environment while processing take-out orders and managing incoming customers.- Coordinated customer seating with servers and other host(s) while performing side tasks involving cleaning.

Boston, Massachusetts, United States

- Communicated with employer and members of the Northeastern community to help resolve issues on campus.- Deployed problem-thinking skills to assist with technological issues, involving both hardware and software.- Performed office tasks, such as collecting and delivering mail, moving equipment, and installing software.

Bachelor Of Science - Bs, Computer Science And Design, 3.88/4.0

Activities and Societies: Northeastern Electric Racing, Digital Illustration Association, Asian Student Union, Game Development Club

High School Diploma

Activities and Societies: Asian Cultural Club, Art ClubMaximum Honor Roll (2017 - 2021)