Sharon Baker Email & Phone Number

Lawrenceville, Georgia, United States

Provide comprehensive support to both individuals and businesses by applying abundance mindset techniques and strategic marketplace insights to drive success. Guide individuals in discovering their passions, achieving clarity in their goals, and developing actionable plans to realize their ambitions.Work collaboratively with aspiring business owners and emerging leaders to build upon their existing foundations and steer them towards significant growth. Actively participate in and promote activities geared towards professional and personal development, contributing to a culture of continuous learning.Create and maintain an environment that encourages high performance and positive morale among clients and team members. Assess clients' strengths and challenges, offering tailored advice and strategies to address their unique situations. Develop, execute, and oversee operational policies and strategic plans, ensuring alignment with overall objectives. Make informed decisions on high-level policy and strategy matters, guiding the direction of client engagements and business operations.

Columbus, Georgia

Achieved stellar results by exceeding service metrics while providing exceptional service. Created/documented detailed inventory reduction plans in support of over 450,000 payroll accounts while demonstrating effective and efficient budget management. Facilitated both group and individual coaching for team members, peers, and management

Columbus, Georgia, United States

Identified project initiatives, managed changes by executing contingency plans, established project timelines and deliverables while tracking milestones based on departmental goals. Acted as a departmental contributor, liaison, and committee member as well as updating management on the status of outstanding projects. Worked as both coach and mentor for groups and individuals.

Columbus, Georgia, United States

Directed team to ensure the proper handling and keying of financial documents for over 500 employees and identified and implemented procedures to ensure SOX/Regulatory compliance, Implemented technology which effectively automated 80% of work volume. Supervised and maintained financial, administrative records and monitoring systems to record and reconcile expenditures, balances, payments, statements and other data for day-to-day transactions. Coached employees and trainees to meet and/or exceed performance metrics.

Columbus, Georgia, United States

Managed the handling of policy level requests on multiple bill forms. Ensured service turnaround goals are met or exceeded for Direct policyholders. Promoted new Direct based initiatives containing payroll attributes to increase customer retention. Communicated with policyholders to provide guidance and advise them of procedures regarding their policy, and made recommendations for process improvements. Maintained daily work queues and managed follow-up to policy holders.

Columbus, Georgia, United States

Implemented training objectives and ensured objectives were met. Performed class audits and provided feedback to stakeholders. Created action and communication plans based training surveys results.

Relayed functional knowledge to new and existing auditors. Tracked progress using quality control reporting. Ensured training materials are accurate and updated.

Master Of Arts, Pastoral Studies/Counseling

Bachelor Of Arts, Mass Communications/Journalism