Sharon Yeh Email & Phone Number

United States

• Spearhead strategic roadmap for external vendor products (e.g. Talkdesk, Forethought, and Gong), resulting in $750,000+ annual cost savings through user research, cross-functional collaboration, and project management• Manage Qualtrics platform, executing 10+ surveys that uncovered voice of customer across 1400+ respondents, driving objectives across client solutions, product management, and other teams• Build business case for Salesforce enhancements, collaborating with leadership and engineering teams to prioritize and execute 15+ monthly requests, resulting in more efficient processes and reporting• Restructure entire Confluence knowledge base (1500+ articles), leading a project team of 20+ SMEs to create a more consistent, accurate, and organized experience for Technical Support teams• Create Power BI, Excel, and Salesforce dashboards, tracking key financial and operational metrics to drive decisions and save 500+ annual hours of work

Columbus, Ohio, United States

• Lead creation of NorAm Training Catalogue, working with sector leaders and IT teams to identify training items and implement an online training module to streamline required training for hourly associates• Facilitate smart operations across 65 sites, enabling safety incidents, time & attendance, and productivity metrics to be recorded on the floor via mobile devices and contributing to advanced digitalization progress• Implemented regional program for NorAm transportation sites, organizing trainings, influencing sector & global teams, and developing reports for executives resulting in over 92% completion across 480+ sites • Created and presented NorAm COVID-19 dashboard to C-suite executives in less than 24 hrs, globally recognized as it provided real-time visibility into COVID-19 impact and opportunities to labor share displaced employees• Recognized regionally for Power BI expertise by developing 25+ reports for executives to visually interact with site performance data & support digital initiatives, and hosting workshops on developing PBI dashboards• Advised usage of RPA for an entire customer network, sharing best practices and providing guidance on troubleshooting issues to incorporate potential annual savings of $50,000 by reducing manual reporting hours• Managed summer intern for 10 weeks to lead projects on creating a data analytics strategy roadmap, proposing digital workspace solutions, and building 2 dashboards, resulting in a full-time offer as a data analyst

Columbus, Ohio

• Proposed a 2-part solution for a cosmetic site’s waste and returns practices, leveraging research and financial analysis to utilize recycling as a revenue stream for annual savings of $83,000 and a payback period of 2-3 years• Developed a preliminary predictive analytics (PA) tool for annualized turnover at sites, showcasing the power of PA which influenced the department’s adoption of PA to improve operational KPI’s in North America• Automated reports previously done in Excel to Power BI, applying new technologies and employing creative license and operational calculations to better visualize and interact with site performance data• Assisted Ops Dev in meeting deadline for creating a site performance tool by applying best practices across sectors to a single MRP template that better conveyed site information to global management• Enhanced standard expectations for Ops Dev Reporting by learning current reporting processes and creating user-friendly instructions that resulted in improved reports and seamless onboarding experience for new hires

New Taipei City, Taiwan

• Assisted in news and documentary creation under tutelage of director at CTS, leveraging bilingual capabilities to film content on summer events and the AID program that was distributed on Taiwan’s national television• Directed, filmed, and edited 3 short films presented at 2 companies, tripling productions by previous interns

Columbus, Ohio Area

• Planned and partnered with Ohio Northern University to target international students, catering to their language and living needs to improve Walmart business operations, sales, and global mindset• Implemented store-level Pick Up program at the Tuttle Crossing site through direct customer outreach, saving time and effort in buying groceries thus improving the overall customer experience• Completed job shadow assignments and facility projects in numerous cross-functional areas, and worked with various levels of store management to model leadership behavior