*Created Elliot Health systems first patient navigator position, which reduced monthly procedure cancellations from 16% to 1%, saved 1.5K procedures annually, grew revenue by 5K for each procedure.*Improved telephone statistics significantly at Elliot by adding a telephone attendant and decreased the abandonment rate by 17% (from 20% to 3%) while improving the service level by 29% (from 51% to 80%).*Built templates for 3 locations and 14 providers at Elliot Health, optimizing schedule utilization to boost access and drive revenue growth, in addition to developing and modifying on-call schedules across 2 hospitals on Amcom.*Delivered significant business results at Empire Beauty School, including a 191% increase in population, a 29% reduction in student drops, a 29% growth in student retention, and a 58% boost in student satisfaction.*Lead 20 employees, 6 MD's, and 8 mid-level providers in an out-patient practice and oversee the scheduling and production of 2 other service locations, in addition to growing the Gastroenterology department from 6 to 14 providers.*Spearhead the department's day-to-day operations, including developing schedules for all Elliot Gastro providers (at 3 locations) and maintaining the on-call Gastro schedule for Elliot and Dartmouth Hitchcock providers.*Manage the fiscal operations of the practice, including managing a $13M annual budget while monitoring physician statistics to ensure adequate utilization of physician availability, profitability, and growth.*Initiated a provider marketing plan that increased incoming referrals to a 3-year high and grew total referrals by 217 a month YoY.*Developed a pilot program to enable primary care practices (PCPs) to schedule directly into the specialty practice while ensuring the appropriateness and accuracy of appointments, delivering training on correct scheduling, and driving organization-wide adoption.

*Managed open encounters and charge captures, ordered medical and office supplies, and assisted with physician procedures (venipuncture, EKG's, and vital signs) while maintaining accurate documentation and providing exceptional customer service.

*Demonstrated strong leadership skills and student-focused approach as highly collaborative leader and worked with the Vice President to reduce costs and increase profitability.*Grew the student population from 68 to 130 while incorporating student services to accommodate the student body's needs by establishing student councils and encouraging increased staff involvement.*Examined and executed staffing changes and schedules, oversaw up to 15 employees, and accessed staffing needs while regularly communicating expectations and cultivating robust working relationships.

*Oversaw a total population of 640 students between 2 sites while delivering end-to-end HR leadership, including staff recruitment, hiring, onboarding, training, assessment, professional development, and annual reviews.*Managed multiple direct reports, including 2 Financial Aid Directors, the Director of Admissions, Career Services Directors, Academic Deans, a Business Office Manager and a Registrar.