Sharon Adkins Email and Phone Number

Manage all overarching End User Tools and Small Enhancement Micro Team driven initiatives at the Portfolio and Project level. Facilitated the learning and growth the teams in developing a lean-Agile mindset, improving practices, and guiding them to more predictable delivery. Facilitated Agile ceremonies and planning of releases, removing impediments, providing guidance, and support. Attend weekly syncs with all PMs from each vertical to review status of key initiatives. Communicate items for awareness, risks, and issues and/or general status. Ensured project management tools are updated with the latest information and the requested level of detail. Support and manage the End User Tools and Small Enhancement Micro Team Portfolio of activity within portfolio level work entry tool ensuring all projects were included. Prepare PowerPoint presentation based upon needs of the Business Solution organization. Attend and represent projects in OSPC and boundary partner forums. Own project delivery & execution activities from process, definition, design, development, change, training, communications, and deployment. Program Management work included managing scope, schedule, budget, project status and ensuring successful delivery of solutions. Triage End User Tools dashboard support requests, Tableau development and resolved break fixes.

Manage all overarching End User Tools driven initiatives at the Portfolio and Project level.Attend weekly syncs with all PMs from each vertical to review status of key initiatives. Communicate items for awareness, risks, and issues and/or general status. Ensured Weekly Executive Status report is updated with the latest information and the requested level of detail. Updated forecasts and project summary in PPM – where applicable (EPMO governed projects). Support and manage the End User Tools Portfolio of activity within portfolio level work entry tool ensuring all End User Tools reporting projects were included. Prepare PowerPoint presentation based upon needs of the Business Solution organization. Attend and represent projects in OSPC and boundary partner forums. Own project delivery & execution activities from process, definition, design, development, change, training, communications, and deployment. Project Management work included managing scope, schedule, budget, project status and ensuring successful delivery of solutions. Triage End User Tools dashboard support requests. Tableau development and resolved break fixes.

Lead a team of resources to leverage our database platforms, tools, and data sources to collect, analyze, interpret and present OSP E&C Portfolio, Delivery and Performance Management data to end users. Responsible for determining how data is used in reporting and how best to deliver the content to enable leadership’s performance management activities. Provide thought leadership and engage with other Sr. Leaders to align processes across regions. Use SQL to access data to answer key business questions. Triage and problem solve work entry. Use Kanban methodology to manage Sprints. Drive the adoption of release planning process and developed Tableau reporting for monitoring the KPI of the release planning process. Provide leadership, guidance, and support to junior data resources. Set direction and provide oversight, coaching, management, and leadership for the team. Mentor, motivate and develop staff and serve as a resource to them in order to facilitate their professional development. Manage the day to day activities of employees to ensure efficient and quality delivery of solutions. Present insights into solution deliverables and team capacity via Executive level status reporting.

IT PM for a top US home lending company. Responsible for Scope Change Management, Defect Management, Risk and Issues Management, Deliverable Traceability Matrix, Quality Gate Reviews, Work Planning, Financial and Status Reporting at the project and program level. Projects are a mixture of Waterfall and Agile Methodologies – medium to complex.

Program Management Office Project Control for a multi-million dollar utilities project, responsible for maintaining the project’s 3000+ line consolidated Microsoft Project plan that the project relies on to stay on track. Requires working with each of our 14 team leads who range from Consultants to Directors on a weekly basis to keep their sections updated and facilitates meetings. Tracked the work of 80 team members accounting for approximately $5.7M in client costs. Maintains PWA Project Plans (resource time compliance) where about 80 team members log their hours on a weekly basis. Generates CPI and SPI Earned Value metrics for weekly project status executive leadership meetings. Prepare weekly Workplan task report generated from Microsoft Project plan, which highlights, by team, completed, in progress and upcoming activities. Many of the teams depend heavily on the Workplan task report to structure their work week over week. Other responsibilities include troubleshooting MSPS server issues, metrics reporting and coverage for Invoice Lead.

The Change Management Lead for a Multi-Million dollar data center transformation project. Supporting all the change activities to include documenting the change process, gathering change details from the Global Service Operations team, participate in Change Control Board discussions to ensure the change approach is fully documented (i.e. implementation and back out plan, test plan, post implementation notifications, communication plans) and obtain sign-off that the solution is aligned with best practices. Subject Matter Expert of Global Change Infrastructure Notification System as well as Information Technology Service Management tool - Change Management Console.

The PMO Analyst / Service Management Specialist supports the central operations of the PMO Team in managing resources, projects, and budgets to meet both the goals of the PMO and clients served. Responsibilities may include the development and execution of demand management processes and client and management initiatives that transform data into usable metrics. Interface with Service Delivery Managers, Program/Project Managers, Vendor Management Office and leadership to provide regular reporting on metric performance and respond to requests, ensuring the metrics provision and performance meets requirements. PMO Analyst/Service Management Specialist supports the PMO Lead on managing demand requests from one or more clients. Responsible for the overall management of definition, measurement, and centralized processing of the customer's demand requests. Key Responsibilities:- Support the management of the outsourcing delivery contract relationships- Support the management of the operational and financial performance of the contract- Maintain, Analyze and Report metrics - Manage and coordinate all demand requests

Project Managed incoming program and project level change requests (CR) as well as Program managed an interim release for combined billing project for US Wireless Provider.• Maintained master spreadsheet tracking all change requests and their statuses.• Worked with impacted groups to obtain and aggregate change request estimates.• Reduced change request service level by 40%.• Attended/Facilitated defect and change requests calls and maintained two status reports for providing timely status of releases to leadership.• Assisted with defining new Change Request process

Door to Door sales reporting project for US Wireless Provider.• Strong facilitation skills during business requirement gathering, estimating/budgeting and project work prioritization.• Confered with the ETL Lead, Business Objects Lead, Test Lead, client sponsor and the business to ensure successful functioning of newly implemented systems and procedures.

Responsible for operational support of a full range of accounting modules, General Ledger, Project Accounting, Self Service Expense, Fixed Assets, Procurement Card and Accounts Payable systems for US Telecommunications Provider. • Prepared operations and procedures manuals to assist in operating more efficiently and effectively. • Gather and organize information on problems or procedures for severity level 1 through 4 defects (broke fix).• Analyzed data gathered, properly documented defects in service management suite (SMS) and MS Access DB, and develop solutions or alternative methods of proceeding.

Project Manage two marketing systems for wireline products and services for US Telecommunications Provider. • Had overall accountability for the project documentation including project plan, project scope, financials, schedules, change requests, status reports, Quality Assurance (QA) and closeout documentation. • Strong facilitation skills during business requirement gathering, estimating/budgeting and project work prioritization.• Responsible for requirement gathering, estimating new and enhancement project work, creating conceptual designs, detail design, coding, testing and documentation (full SDLC).

• Responsible for full software development lifecycle (SDLC) of complex projects to include Chip Card and Gift Card technologies for TS2 Consumer Card system. • Served as Mentor for lower level and new resources. • Prepared manuals and train workers in use of new forms, reports, procedures or equipment, according to organizational policy.