● Define, implement, and revise company and department policies and guidelines.● Document processes and draft SOPs to comply with company policies.● Meet with independent contractors and B2B suppliers to negotiate new initiatives to increase company productivity while lowering costs.● Oversee day-to-day production activities in accordance with business objectives.● Evaluate performance, adjusted strategies and maintained agile, sustainable operations.● Directly manage operations team of 5 employees.● Streamline Sales and Operations procedures and Operations and Accounting tasks by implementing new software, including CRM (Salesforce), invoicing/contract compliance (PandaDoc; GroupCollect), customer service (Front) and client UX (Vamoos).● Liaise with vendors, clients, and internal teams to provide and gather information enabling customer requirements to be met.

● Led contract team in negotiating and managing supplier contracts with international vendors.● Reviewed and mitigated project discrepancies to increase sales, reduce costs and streamline processes.● Handled 100% of accounts receivable invoicing and payments from clients, including reconciling balances and negotiating payment terms as necessary.● Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.● Managed 50-100 client emails per day.● Created 10+ company training documents in new systems and processes for employee use.● Conducted company training sessions in new software or procedures.

● Drove company profits by developing and strengthening relationships with industrysuppliers via email, phone, and in-person meetings locally and internationally.● Independently managed 100% of company migration to Google Suite, and subsequent training and trouble-shooting. ● Created sales reports by tracking monthly sales figures.● Booked 100% of airfare and hotels for 80+ client accounts.● Acted as primary point of contact during Executive Director’s absence and worked directly with luxury VIP clients to provide top-notch service.● Developed training material for internal use, using MS Powerpoint, Apple Pages, and Google Sheets, increasing productivity and cutting waste.● Create instructional and informative material for clients’ direct use

● Increased profits through providing excellent customer service, researching suppliers andcreating customized sales proposals for clients.● Handled customer inquiries by staying up-to-date on travel trends and finding uniquesolutions to issues● Maintained written and verbal communication with international vendors, including negotiating and interpreting contracts.● Managed office and shipping supply inventory.

● Handled a high call volume on a daily basis, with accuracy and expediency, using Voyageur transportation software suite.● Processed reservations for select VIP clients, per the designation of the department manager. ● Often commended for outstanding attention-to-detail, professionalism, and courtesy by coworkers, management, and clients.

● Provided clerical support, addressing routine and special requirements.● Assisted with company travel arrangements.● Created and maintained an archival system for research library of the owner and CEO. ● Increased office efficiency by helping other departments with daily tasks ad hoc.● Responsible for general office duties, including filing, scanning, shredding, etc.

Participated in a five-week archaeological learning experience to gain knowledge in the fields of biological anthropology, archaeology, and cultural resource management. Excavation focused on a 9th century Slavic site in southeastern Czech Republic.

● Welcomed patients to the office and assisted in individual treatment. ● Prepared, explained, and processed medical procedures and paperwork. ● Scheduled patients for future treatments ● Received and recorded payments from patients for services.