Sharon Moore Email & Phone Number

Newark, Delaware, Us

• Successfully built Scaled Agile Release Trains for transformation projects that deploy SAP and other integrated technologies for medical division. Built a learning culture by implementing training & adoption strategies for SAFe as a project methodology & SAP Activate• Lead program management and value realization for the medical division’s digital transformation initiative consisting of 60 constituent projects over a multi-year roadmap• Plan program implementation and sustainment activities for four (4) systems: SAP, Siemens TeamCenter, Siemens OpCenter, and Salesforce• Ensure project governance by standardizing project methodologies, processes & best practices• Align business strategies and objectives to program goals and develop roadmaps for program teams• Perform controlling activities, including, risk, issue identification and mitigation/ resolution, milestone tracking, and status escalation• Develop workforce plan, budgets, and resource teams with appropriate champions, subject matter experts, external partners, and information technology personnel. Plan capacity, ensure adequacy of resource allocations & proper utilization• Lead, develop, and coach 15+ project teams to support Scrum, Scaled Agile Framework, and waterfall implementations through all project phases from requirements gathering, business case development, initiation, planning, execution, tollgate reviews, closing, and transition to functional teams • Develop cross-functional relationships and serve as a liaison with program sponsors and leaders in quality, sustainment, hardware, analytics, finance, data information technology, and operations teams to ensure successful project delivery• Mobilize the commitment of key stakeholders to identify, define, scope, and prioritize program objectives• Performing change management activities throughout the project lifecycle including stakeholder analysis, communications planning, training and sustainment development

Parsippany, New Jersey, Us

• Created a gateway platform based on Salesforce for all personas transacting business with the company to unify the customer experience for all personas, and transform the persona journey• Developed persona profiles, which include contractors, architects, distribution, homeowners, and commercial property owners• Initiated an innovative lead generation and distribution platform that aggregates and delivers leads to customer CRM platforms, provides lead analytics to improve sales performance and informs marketing return on investment• Launched platform in August 2020 and year to date has achieved a 250% adoption rate and positions the department for monetization

Parsippany, New Jersey, Us

• Launched an industry-first demand generation platform that has exceeded adoption and utilization plans by 250% resulting in a platform that drives service revenue, measures lead to sale ROI, and drives customer loyalty• Developed finance platform and partnerships with three finance lenders that have enabled the growth of the contractor finance programs from $30M to $104M at the end of fiscal year 2018• Partnered with Angie’s List to launch the Lead Generation and Advertising Program for contractors that has led to 20% growth in products and services, and delivered $1M in advertising savings to the contractor network• Collaborated with web partners and Google to establish and launch the new exclusive Google Local Search Ads Lead Generation Program nationally• Led as Business Process Strategy Manager for the executive team during company’s largest competitive acquisition• Developed long-term strategic programs to deliver value to company’s residential and commercial customer network• Collaborated with corporate development, executive leadership, information technology, business analytics, sales, and finance teams to create, implement, and ensure the successful adoption of transformative strategic programs to enable customers to advance their business• Led transformative marketing technology as Product Owner in conjunction with digital technology teams• Managed agile development, stakeholder reviews, and customer acceptance through all phases from discovery, technology and vendor selection, integrated digital marketing, program support, launch planning, and key performance measurements• Conducted market research of the industry, adjacent industry opportunities, and competition• Analyzed key performance indicators for strategy adoption and acquisition of programs, customer engagement, and implemented strategies to optimize performance to ensure the alignment with strategic objectives

Buena Park, Ca, Us

• Grew sales by 11% in the 2009 recessionary year by focusing on market segmentation and recession-proof industries resulting in the only division of 34 to achieve sales growth• Re-aligned target markets and service mix to meet revenue objectives• Designed and implemented new equipment showroom to promote engineered packaging solutions within 3 months• Managed, optimized, and grew the custom packaging solutions and products to businesses and enterprises• Held full P&L responsibility for operations encompassing strategic planning, sales, business development, financial, customer service, inventory, warehouse, and procurement• Re-engineered processes and established key performance metrics improving productivity and profitability by 30%• Developed business and promotional strategy with sales for key accounts that increased market share and consultative offerings• Planned events including sales kickoffs, open houses, and vendor seminars• Implemented and presented co-worker training for products, operating systems, and policies• Developed and coached direct reports and co-worker teams to improve knowledge and engagement • Delivered excellence in customer satisfaction through annual customer surveys and on-time performance • Managed key supplier partnerships resulting in a positive impact on inventory turns, aging, expense, and working capital

Bachelor Of Science - Organizational Leadership, Business/ Leadership

Management & Leadership