As the Director of Consumer Payments & Finance, I build strategic partnerships and create personalized digital customer success programs and experiences, lead generation, and point of sale solutions. Develop digital transformation initiatives to drive awareness, engagement, and adoption through the channels including training, operations, and sales teams. Engage is strategy development, change management, planning, and operational excellence with focus on key metrics and outcomes while leading a team and collaborating in a cross-functional work environment. Strong interpersonal, organizational, communications, problem-solving, and project management skills.Platform Developer for Customer Journey and Transformational Customer Experience for various personas resulting in growth, improved retention, and acquisition of new customers, data, and behavioral insights. CAREER HIGHLIGHTS• Market Technology Platform Development for demand generation, lead distribution, and management, resulting in lead acquisition for the customer base, new service revenue streams, positioning the company as the vendor of choice, and driver of customer loyalty.• Project Management Leader defines problems and selects appropriate methodologies for resolution, while managing on-time, within budget, and delivering high quality new products and services. • Team Builder with proven ability to lead, mentor, supervise, motivate, mobilize, and gain consensus from teams to achieve goals. • Strategic and Tactical Visionary skilled at identifying opportunities, engaging in critical thinking for strategic planning, troubleshooting, and resolving business challenges.• Relationship Manager with strength in building and managing strategic relationships with vendors, accounts, customers, and cross-functional teams to develop innovative programs and revenue growth.CORE COMPETENCIES• Agile• Certified Scrum Product Owner• Change Management• Coaching & Mentoring• Cross-functional Teams• Customer Experience• Data Analysis• Digital Experiences• Digital Transformation• Innovation• Insights• Integrated Marketing• KPI Development• Leadership• Management• Marketing Analytics• Negotiation• People Development• Planning• Process Improvement• Program Developer• Project Management• Relationship Management• Research• Risk Management• Stakeholder Management• Strategic Initiatives• Strategic Partnerships• Strategy• Team Management CONTACT INFO<<<609-455-0804>>><<>>
Listed skills include Leadership, Cross Functional Team Leadership, Business Development, Strategic Alliances, and 25 others.
