Sharon Armstrong Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

Specializing in the Smith Manoeuvre

Toronto, Ontario, Canada

We’re in the People business, we just happen to do Mortgages.We believe that every client deserves the best care and service when purchasing or refinancing the property of their dreams. We're here to serve your mortgage financing needs, ready and able to make a welcomed difference in your next mortgage transaction.With access to dozens of Canada’s Top.

Toronto, Canada Area

Managed complex portfolio and operations reporting, including project & support forecasts, cost/workload trends ensuring time charged accurately of 300+ resourcesReviewed, analyzed and reported 55+MM annual and monthly financial status to key business partnersCoordinated Retail/Domestic environments within Business Continuity and Disaster Recovery.

Toronto, Canada Area

Transitioned from a primarily infrastructure/desktop support area to an internal client-facing business analysis, software development and project portfolio management area with frequent review of projects, priorities, issues and financials with business partners.Managed line of business support operations and projects with approved business cases against.

Refreshed the desktop and client interface environment including hardware upgrade, licensing, OU/group policy/email readdressing during migration to Windows 7/Office 2010 and new VLANs with mail/calendar/PAB, blackberry data transfers and user training session on the new platformBusiness Continuity annual test incorporated live deals to test connectivity.

Toronto, Canada Area

Revamped the Business Continuity Planning document repository and migrated Line of Business plans and Technical Failover processes to SharePoint site, creating a one-stop shop for BCP. Conducted separate data centre failover tests for Disaster Recovery testing all processes, documents, reporting, communications, failover timing compliance and as observed.

Toronto, Canada Area

Responsible for Disaster Recovery (DR) Failover Tests with Global participation and Audit RemediationManaged plan updates and compliance of Scotia Capital’s Business Continuity Planning (BCP)Successfully managed complete integration of companies acquired including onsite building and/or migrating connectivity, systems, servers, people and branding for.

Toronto, Canada Area

Responsible for Business Continuity Planning (BCP) Tests and BCP remote site expansion with application delivery using CitrixProvided detailed plans and executed entire trade floor moves of 180+ trade desks and complete floor build outs Spearheaded automated deployment of applications and desktop images using SCCM, additionally delivering antivirus.

Toronto, Canada Area

Responsible to identify and source new desktop technology, test and provide a standardized model with core image for all Scotia Capital, including systems integration testing with existing client environmentsProject coordination for increased client base of over 2000+ users internationallyManaged team of 3 project coordinators for MACs and 11 technicians.

Toronto, Ontario, Canada

Performed technical needs assessments and executed technology moves, adds and changes(MACs) within Scotia Capital and Wealth Management Relocated Data Centre (all servers, circuits, network) to new buildingMACs included desktop hardware, software, network, voice and turret requests for 1000+ clients with a team of 2 CoordinatorsCoordinated internal and.

Toronto, Ontario, Canada

Supported hardware and software issues by phone at the call centreUsed remote desktop (RDP) client to resolve 1st level issuesOpened, managed and followed up on Applix tickets ensuring timely resolutionsDocumented resolutions for knowledge sharing

Licensed Mortgage Agent, Financial Planning And Services

Computer Support Specialist, Honours

Microcomputer Business Applications, Honours