Sharon Armstrong Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Specializing in the Smith Manoeuvre

Toronto, Ontario, Canada

We’re in the People business, we just happen to do Mortgages.We believe that every client deserves the best care and service when purchasing or refinancing the property of their dreams. We're here to serve your mortgage financing needs, ready and able to make a welcomed difference in your next mortgage transaction.With access to dozens of Canada’s Top Lending Institutions across Canada, the resulting benefits are passed on to our clients when placing all types of mortgages including purchases, refinances, equity take outs, reverse mortgages, debt consolidations, renewals and mortgages for self employed providing counsel, convenience and choice. Ask me about mortgages!

Toronto, Canada Area

Managed complex portfolio and operations reporting, including project & support forecasts, cost/workload trends ensuring time charged accurately of 300+ resourcesReviewed, analyzed and reported 55+MM annual and monthly financial status to key business partnersCoordinated Retail/Domestic environments within Business Continuity and Disaster Recovery (BCP&DR)Tests.Continuous improvement in delivering efficiency and effectiveness in Technology solutions, implementing Agile tools and processes Organized and managed numerous offsite executive conferences and participation in the Technology Showcase, including coordinated teams, activities for demonstrations, marketing collateral and video reels used for display and presentation purposes. Professional and interactive representation of digital trading initiatives within GBM/GWT

Toronto, Canada Area

Transitioned from a primarily infrastructure/desktop support area to an internal client-facing business analysis, software development and project portfolio management area with frequent review of projects, priorities, issues and financials with business partners.Managed line of business support operations and projects with approved business cases against fiscally approved budgets and provided a view of charge outs enabling effective prioritization and resource loadingPrepared a division-wide Business Continuity Plan to test critical application failover, business resumption protocol and tested redundancies of platform using live deals and business/customer participation. Renewed focus on the business ensuring effective, adequate and appropriate communication and documentation, governance, audit and executive oversightManaged vendor relationships, contract/invoice management and service level agreements (SLA)

Refreshed the desktop and client interface environment including hardware upgrade, licensing, OU/group policy/email readdressing during migration to Windows 7/Office 2010 and new VLANs with mail/calendar/PAB, blackberry data transfers and user training session on the new platformBusiness Continuity annual test incorporated live deals to test connectivity with systems and street vendors. Implemented go-forward split staffing, testing work from home (WFH) scenario using VPN to test capacity across multiple sites, globally. Additional projects executed on time and budget include for Wealth Mgnt PPMR, Int’l WM, Cisco AnyConnect VPN Replacement, Fixed Income ION Toronto, Lexmark Contract Review, Domain login script migration and testing with new group policy method, Internet Explorer 8 Upgrade (in advance of Windows 7), Microsoft Visio/Project license audit=savings

Toronto, Canada Area

Revamped the Business Continuity Planning document repository and migrated Line of Business plans and Technical Failover processes to SharePoint site, creating a one-stop shop for BCP. Conducted separate data centre failover tests for Disaster Recovery testing all processes, documents, reporting, communications, failover timing compliance and as observed by Executive Office’s AuditResponsible for second-level support of Scotia Capital desktops, Project Coordination and management of 3rd Party vendor service management within Front, Middle and Back Office departments Projects successfully managed and executed on time and budget: Salesforce.com Pilot (incl Outlook add-in remote deployment), SMS advertisement and distribution of XML configuration file, GPO created to remediate calendar synchronization issues, Capital IQ 7.8 Upgrade, Sametime Messaging Pilot, MFA/MRA upgrade, Murex Upgrade, Bridge Channel to Thomson One, DELL Blade Proof of Concept, BCP Hardware Upgrade, Livelink for ER expansion, Office 2010 via Citrix, Fenics Upgrade, Trade Management Upgrades, IRESS upgrade

Toronto, Canada Area

Responsible for Disaster Recovery (DR) Failover Tests with Global participation and Audit RemediationManaged plan updates and compliance of Scotia Capital’s Business Continuity Planning (BCP)Successfully managed complete integration of companies acquired including onsite building and/or migrating connectivity, systems, servers, people and branding for various projects in North America and the UK (Waterous, Corporate Banking & iTrade) Continued to support and manage images, project coordination and 2nd level desktop technicians supported 5000+ client base

Toronto, Canada Area

Responsible for Business Continuity Planning (BCP) Tests and BCP remote site expansion with application delivery using CitrixProvided detailed plans and executed entire trade floor moves of 180+ trade desks and complete floor build outs Spearheaded automated deployment of applications and desktop images using SCCM, additionally delivering antivirus patchesStandardized the desktop core image for users and trading workstations for Scotia CapitalManaged technical and project coordination and real estate teams

Toronto, Canada Area

Responsible to identify and source new desktop technology, test and provide a standardized model with core image for all Scotia Capital, including systems integration testing with existing client environmentsProject coordination for increased client base of over 2000+ users internationallyManaged team of 3 project coordinators for MACs and 11 technicians providing 2nd level support for over 800 clients locally

Toronto, Ontario, Canada

Performed technical needs assessments and executed technology moves, adds and changes(MACs) within Scotia Capital and Wealth Management Relocated Data Centre (all servers, circuits, network) to new buildingMACs included desktop hardware, software, network, voice and turret requests for 1000+ clients with a team of 2 CoordinatorsCoordinated internal and external technical resources

Toronto, Ontario, Canada

Supported hardware and software issues by phone at the call centreUsed remote desktop (RDP) client to resolve 1st level issuesOpened, managed and followed up on Applix tickets ensuring timely resolutionsDocumented resolutions for knowledge sharing

Licensed Mortgage Agent, Financial Planning And Services

Computer Support Specialist, Honours

Microcomputer Business Applications, Honours