Sharon Arsego Email & Phone Number

Bristol, Ct, Us

Connecticut, United States

Indie Published Writer debuting Cadence: Poems on April 11, 2023Works in Progress: Scenes and Sonnets, Cadence Vol. II: Behind the Blue due out April 2024

Bristol Ct

Administrative Support for the Dept. of Economic & Community Development:• Provide a variety of technical, administrative and support services• Prepare, compose and type correspondence, reports, databases, spreadsheets and presentations• Update and maintain manual and computerized records• Create, maintain and update various database and spreadsheet files, including verification and posting of financial transactions• Assist in identifying and drafting relevant content… Show more Administrative Support for the Dept. of Economic & Community Development:• Provide a variety of technical, administrative and support services• Prepare, compose and type correspondence, reports, databases, spreadsheets and presentations• Update and maintain manual and computerized records• Create, maintain and update various database and spreadsheet files, including verification and posting of financial transactions• Assist in identifying and drafting relevant content for Economic and Community Development (ECD) social media sites and department website(s)• Maintain/update web and social media sites including locating, editing and cropping photos; editing information; assisting the public with event postings and community electronic signs• Prepare and process payroll and related payroll/attendance functions• Receive revenue, process requisitions• Prepare/issue/process receipts, bills, policies, invoices, statements and payments• Prepare agendas and notices, attend meetings, take notes and transcribe minutes• Answer telephone, greet and assist patrons. • Record, index, maintain and file correspondence• Assist with bookkeeping functions, scheduling and coordination of various meetings, appointments and programs• Maintain confidentiality Show less

New Haven, Connecticut, United States

As Flo-Tech’s debut Senior Sales Support Specialist I provide white glove support to a select tier of enterprise clients and top Flo-Tech sales executives. My daily responsibilities include, but are not limited to:• Onboarding of new clients encompassing effective equipment record oversight of both take overs and new installs, online portal set up and user training, sales quote set up, FM Audit and auto toner oversight and customer education, Tag and Cleans and AMS• Liaison between… Show more As Flo-Tech’s debut Senior Sales Support Specialist I provide white glove support to a select tier of enterprise clients and top Flo-Tech sales executives. My daily responsibilities include, but are not limited to:• Onboarding of new clients encompassing effective equipment record oversight of both take overs and new installs, online portal set up and user training, sales quote set up, FM Audit and auto toner oversight and customer education, Tag and Cleans and AMS• Liaison between sales, service and operations with the goal of ensuring the best Flo-Tech experience possible • Track account financials to ensure proper device reporting and billing, and overall balanced fiscal health over the life of the contract• Fiscal health analysis that identifies areas of concern and offers helpful solutions• Provide regular and detailed reporting on a number of account metrics including volume and toner trends, service and security items• Main knowledge expert and resource for customers and sales executives I directly support Show less

Middletown, Ct And New Haven, Ct

• Main knowledge expert and resource for customers and sales executives I directly support• Onboarding of new clients encompassing effective equipment record oversight of both take overs and new installs, online portal set up and user training, sales quote set up, FM Audit and auto toner oversight and customer education, Tag and Cleans and AMS• Liaison between sales, service and operations with the goal of ensuring the best possible Flo-Tech experience

Windsor, Ct

• Department Lead on the company’s top billing service account at $4.5M/year• Coordinated large international refresh for top client from 2017 to 2018• Created and updated trainings, procedures and notification response templates• Organized and tracked project logistics across Sales, Warehouse, Service and Technical teams• Monitored and enforced Service Level Agreement compliance• Onboarded accounts from contract through project execution• Created and analyzed reports… Show more • Department Lead on the company’s top billing service account at $4.5M/year• Coordinated large international refresh for top client from 2017 to 2018• Created and updated trainings, procedures and notification response templates• Organized and tracked project logistics across Sales, Warehouse, Service and Technical teams• Monitored and enforced Service Level Agreement compliance• Onboarded accounts from contract through project execution• Created and analyzed reports ranging daily to quarterly per customer agreement• Assisted with new hire training on systems, team processes and account management procedures• Promoted to Level II Coordinator April 2018 Show less

Wallingford, Connecticut

• Efficiently and accurately assisted members with financial transactions• Resolved account issues and proactively identified opportunities• Communicated member service options including account benefits and features• Received cash deliveries, verified count and logged vault balances• Balanced personal teller drawer, ATM deposits, and ATM cash loading• Completed payroll and loan payment processing• Conducted automatic payment origination and processing• Completed… Show more • Efficiently and accurately assisted members with financial transactions• Resolved account issues and proactively identified opportunities• Communicated member service options including account benefits and features• Received cash deliveries, verified count and logged vault balances• Balanced personal teller drawer, ATM deposits, and ATM cash loading• Completed payroll and loan payment processing• Conducted automatic payment origination and processing• Completed debit card applications and card maintenance Show less

Wallingford, Connecticut

Business Government Corporate Operations Department• National Special Matters Expert for My Verizon Business online initiative• National Special Matters Expert for dealer order compliance process• Resolved customer escalation calls in Supervisor's absence• Researched for, and reported to, directors and supervisors regarding customer escalations• Proactively identified areas of concern on account billing or usage, offered savings options • Processed large order requests… Show more Business Government Corporate Operations Department• National Special Matters Expert for My Verizon Business online initiative• National Special Matters Expert for dealer order compliance process• Resolved customer escalation calls in Supervisor's absence• Researched for, and reported to, directors and supervisors regarding customer escalations• Proactively identified areas of concern on account billing or usage, offered savings options • Processed large order requests upwards of 1000+ lines of service• Consistently met or exceeded quality audits each year• Online and Offline support Resource Management• Regional team member monitoring 7 call centers in the Northeastern US• Department Point of Contact in Supervisor's absence• Coordinated scheduling requests with Supervisors• Created and distributed department newsletter to improve communication• Scheduled and tracked training completions for call center teams• Populated and maintained representative's schedules• Processed employee call outs, monitored available work group time limits and MIA’s Show less

Thomaston, Ct

• Managed 2 locations and 3 employees• Grossed $10,000 driving the Trade 'N Toss with LaCrosse vendor week sale• Increased revenue by organizing the special order process to be more timely and accurate• Identified revenue growth opportunities using point of sale, US Census and Hill Donnelly data• Designed and launched advertising campaigns using direct mailing, radio and print media• Conducted sales presentations with store owner to gain new business accounts• Prepared… Show more • Managed 2 locations and 3 employees• Grossed $10,000 driving the Trade 'N Toss with LaCrosse vendor week sale• Increased revenue by organizing the special order process to be more timely and accurate• Identified revenue growth opportunities using point of sale, US Census and Hill Donnelly data• Designed and launched advertising campaigns using direct mailing, radio and print media• Conducted sales presentations with store owner to gain new business accounts• Prepared all communications for remote sales conducted at business customer locations• Streamlined and managed Accounts Receivables• Organized office space and workflow to improve efficiency Show less

Litchfield, Connecticut

• Grew a $180,000/year book of billing from a $0.00 start• Developed marketing campaigns including promotional events for area and national businesses• Established and maintained profitable relationships with area businesses and agencies• Identified and help create opportunities for advertisers to enhance their reach and results• Reported live from the annual Litchfield Hills Road Race and local and state election sites• Assisted with the daily office operations including… Show more • Grew a $180,000/year book of billing from a $0.00 start• Developed marketing campaigns including promotional events for area and national businesses• Established and maintained profitable relationships with area businesses and agencies• Identified and help create opportunities for advertisers to enhance their reach and results• Reported live from the annual Litchfield Hills Road Race and local and state election sites• Assisted with the daily office operations including phone support, scheduling of studio time Show less

Bachelor Of Arts (Ba), English Language And Literature, General

Activities and Societies: Elderhostel Assistant Coordinator – Summers of 1990 & 1991... Campus Library Assistant... Dorm Elected Social.

General Studies, Freshman Year

Activities and Societies: Note taker for the hearing impaired students... Dean's List Liberal Arts