Sharon Boyes Email & Phone Number

Richmond Hill, Georgia, United States

United States

I enrolled as a social marketer with Mōdere, a multi level marketing company. Imanage over 100 customers that I have personally acquired and have achieved therank of Platinum and Team Leader in my organization.Daily duties include:• Serve as main point of contact for clients, answering questions and responding tomessages.• Create and upload social media posts to boost personal sales.• Monitor customer accounts for questions and feedback to provide exceptionalexperience for customers.• Help customers select products best fitting personal needs.• Respond effectively to sensitive inquiries or complaints.

Johannesburg Area, South Africa

Atmosphere Marketing is a company that handles the marketing of exclusive gamelodges in South and Southern Africa.Atmosphere Marketing, approached me toassist with administration of the businessDuties included:• Maintained record keeping systems with efficiency and accuracy.• Used computer and company software to enter customer and vendors contactinformation.• Worked professionally to handle customer and vendor requirements.• Compiled data and created reports as per instruction.• Input data into database system for applicable customers and vendors.• Maintained 100% accuracy while digitizing records and documenting meetingminutes.

Tzaneen, Limpopo, South Africa

Makarios Insurance Brokers offered me an opportunity to work with a wider rangeof health insurance companies. It also meant that I was a lot more exposed tocustomers on a daily basis.Duties included:• Facilitated communication between broker, customers and insurance companiesto resolve issues.• Answered telephones to take messages or redirect calls to appropriate colleagues.• Identified needs of customers promptly and efficiently.• Managed physical and digital files and updated reports..• Maintained accurate customer records.• Responded effectively to sensitive inquiries or complaints.• Coordinated appointments, meetings and conferences.• Composed correspondence, reports and meeting notes.• Greeted visitors or callers daily to handle questions or direct to appropriate staff.• Responded to inquiries via email, telephone and social media platforms.

Tzaneen, Limpopo, South Africa

I was employed an administrator and personal assistant to the the office manager atKenney Brokers. I was exposed to many different areas within the insuranceindustry.Duties included:• Facilitated communication between broker, customers and insurance companiesto resolve issues.• Answered telephones to take messages or redirect calls to appropriate colleagues.• Identified needs of customers promptly and efficiently.• Managed physical and digital files and updated reports..• Maintained accurate customer records.• Responded effectively to sensitive inquiries or complaints.• Coordinated appointments, meetings and conferences.• Composed correspondence, reports and meeting notes.• Greeted visitors or callers daily to handle questions or direct to appropriate staff.• Responded to inquiries via email, telephone and social media platforms.

Phalaborwa Area, South Africa

I was employed as a tire administrator for a heavy earth moving machinery companywhere I was promoted to buyer of all workshop spares, tires and lubricants for a fleetof +/- 150 machines.Duties included:• Procurement in totality• Ensured profitability in my department• Managed and maintained workshop inventory• Built and maintained relationships with new and current vendors• Obtained quotations on tires, machine parts and lubricants• Documented purchases, inventory reports and department records.• Created and closed work orders on Pastel Evolution.• Processed orders and invoices on Pastel Evolution.• Tracked shipments to ensure delivery on time and in excellent condition.• Purchased the highest quality products for the lowest possible price.• Verified receipt of items by comparing items ordered to items received.

Johannesburg Area, South Africa

I was presented with an opportunity to work for SAA Voyager at the airport inJohannesburg. Having been in a call center environment I took on the challenge ofbeing in a face to face situation and accepted the position.Duties included:• Educated customers on the frequent flyer program and company offerings.• Documented customer correspondence in CRM to track requests, problems andsolutions.• Maintained knowledge of current promotions, exchange guidelines, paymentpolicies and security practices.• Assisted customers with making flight reservation bookings using frequent flyermiles• Fielded customer complaints and queries, fast-tracking them for problemresolution.• Provided outstanding service to new and long-standing customers by attendingclosely to concerns.• Escalated customer concerns, issues and requirements to supervisors forimmediate rectification.• Explained benefits and features of the frequent flyer program to customers.• Set up and activated customer accounts.• Answered customer questions and addressed concerns resulting in reduction incustomer complaints.• Trained new hires on products and services offered.• Upheld privacy and security requirements for customer information.

Johannesburg Area, South Africa

After studying Travel and Tourism at Rennies Travel Institute I was employed as aCall Centre Consultant and was later promoted to a Groups Consultant.Duties included:• Answered incoming calls and provided highest level of professionalism andknowledgeable service to every customer.• Delivered fast, friendly and knowledgeable service for routine questions.• Managed customer expectations by clarifying needs, identifying options andrecommending best available flight options.• Met or exceeded call speed, accuracy and volume benchmarks on consistentbasis.• Maintained strong call control and quickly worked through scripts to addressproblems.• Accurately documented calls and caller information and made updates to data.• Trained and supervised new employees to promote overall team productivity andconsistent service.• Processed customer flight booking changes efficiently.• Handled escalated customer service concerns to preserve customer satisfactionand maintain long-term business relationships.• Answered, screened and processed high volume of calls daily with callmanagement system and web-based communications.

Financial Products, Insurance

Travel And Tourism, Travel And Tourism

Matric, Matric