Sharon Boyes Email & Phone Number

Richmond Hill, Georgia, United States

United States

• I enrolled as a social marketer with Mōdere, a multi level marketing company. Imanage over 100 customers that I have personally acquired and have achieved therank of Platinum and Team Leader in my organization.Daily.
• Serve as main point of contact for clients, answering questions and responding tomessages.
• Create and upload social media posts to boost personal sales.
• Monitor customer accounts for questions and feedback to provide exceptionalexperience for customers.
• Help customers select products best fitting personal needs.
• Respond effectively to sensitive inquiries or complaints.

Johannesburg Area, South Africa

• Atmosphere Marketing is a company that handles the marketing of exclusive gamelodges in South and Southern Africa.Atmosphere Marketing, approached me toassist with administration of the businessDuties included:
• Maintained record keeping systems with efficiency and accuracy.
• Used computer and company software to enter customer and vendors contactinformation.
• Worked professionally to handle customer and vendor requirements.
• Compiled data and created reports as per instruction.
• Input data into database system for applicable customers and vendors.

Tzaneen, Limpopo, South Africa

• Makarios Insurance Brokers offered me an opportunity to work with a wider rangeof health insurance companies. It also meant that I was a lot more exposed tocustomers on a daily basis.Duties included:
• Facilitated communication between broker, customers and insurance companiesto resolve issues.
• Answered telephones to take messages or redirect calls to appropriate colleagues.
• Identified needs of customers promptly and efficiently.
• Managed physical and digital files and updated reports..
• Maintained accurate customer records.

Tzaneen, Limpopo, South Africa

• I was employed an administrator and personal assistant to the the office manager atKenney Brokers. I was exposed to many different areas within the insuranceindustry.Duties included:
• Facilitated communication between broker, customers and insurance companiesto resolve issues.
• Answered telephones to take messages or redirect calls to appropriate colleagues.
• Identified needs of customers promptly and efficiently.
• Managed physical and digital files and updated reports..
• Maintained accurate customer records.

Phalaborwa Area, South Africa

• I was employed as a tire administrator for a heavy earth moving machinery companywhere I was promoted to buyer of all workshop spares, tires and lubricants for a fleetof +/- 150 machines.Duties included:
• Procurement in totality
• Ensured profitability in my department
• Managed and maintained workshop inventory
• Built and maintained relationships with new and current vendors
• Obtained quotations on tires, machine parts and lubricants

Johannesburg Area, South Africa

• I was presented with an opportunity to work for SAA Voyager at the airport inJohannesburg. Having been in a call center environment I took on the challenge ofbeing in a face to face situation and accepted the.
• Educated customers on the frequent flyer program and company offerings.
• Documented customer correspondence in CRM to track requests, problems andsolutions.
• Maintained knowledge of current promotions, exchange guidelines, paymentpolicies and security practices.
• Assisted customers with making flight reservation bookings using frequent flyermiles
• Fielded customer complaints and queries, fast-tracking them for problemresolution.

Johannesburg Area, South Africa

• After studying Travel and Tourism at Rennies Travel Institute I was employed as aCall Centre Consultant and was later promoted to a Groups Consultant.Duties included:
• Answered incoming calls and provided highest level of professionalism andknowledgeable service to every customer.
• Delivered fast, friendly and knowledgeable service for routine questions.
• Managed customer expectations by clarifying needs, identifying options andrecommending best available flight options.
• Met or exceeded call speed, accuracy and volume benchmarks on consistentbasis.
• Maintained strong call control and quickly worked through scripts to addressproblems.

Financial Products, Insurance

Travel And Tourism, Travel And Tourism

Matric, Matric