Sharon Burge Email & Phone Number

John's Creek, GA

• Interface with customers to identify purchasing needs; upsell additional products based on customers needs.
• Maintained proper banking and utilized Point of Sale terminal to finalize the sale.
• Championed product line and promotional items; increased revenue; met 105% of quota.
• Created an assortment of marketing tools including brochures, print ads, coupons and recipes.
• Represented and promoted the company at market shows and special events.

Alpharetta, GA

• Served as a liaison and partnered with clients and internal departments to implement customer strategies.
• Served on cross-functional team and facilitated client’s on boarding process with team members and coordinated service delivery and action plans.
• Served as main point of contact for C-Level Executives and developed outstanding relationships.
• Participated in client on-site meetings to collaborate on current Human Resource practices, prioritizing areas for further focus which resulted in increased revenue.
• Developed and delivered presentations to provide training and education to the client and their employees

Alpharetta, GA

• Managed day-to-day positive client relationship with all management levels and numerous departments internally and within the Strategic Accounts by fostering mutual respect, providing personal service, and offering.
• Awarded Best Customer Service from Fortune 50 Auto Finance client at Top Vendor Supplier Conference.
• Managed simultaneous and different product implementations from the initiation of the sale to implementation of product solution and involved appropriate support channels for various clients in the Auto Finance.
• Facilitated on site meetings with clients to gain better understanding of their processes to be able to offer better customer service and grow the existing business.
• Collaborated with Legal, Product and Finance to assist with client pricing negotiations and contract renewals; presented final proposals to large and medium size companies.

Greater Atlanta Area

• Managed day-to-day account relationships for clients within the Utilities and Telecommunications Industry using products, which included credit, fraud, and demographic marketing solutions.
• Proactively handled issues in an efficient and professional manner, both internally and externally, to achieve 100% client satisfaction.
• Served as post sales contact with all internal departments to oversee client implementations.
• Presented to various levels of management both internally and externally on product solutions.

Greater Atlanta Area

• Project managed and assisted with the development of a comprehensive sales incentive program for 15,000 employees in call centers within a Fortune 500 company.
• Created sales incentive program leading to an estimated increase in revenue of $3.9 million.
• Created and implemented audit process of sales metrics and reporting to steer award of sales incentives.

Atlanta

Strategized, executed sales, handled marketing and operations initiatives for an indirect channel. Facilitated planning sessions to identify goals, recognized issues, and provided solutions.

Managed National Resell Account. Implemented and improved processes to reduce bad debt and churn and increase customer satisfaction.

Greater Atlanta Area

* Manager of Switch Integrity* Customer Service Trainer* Manager of Customer Service, Credit & Welcome Call* Manager of Commissions & Order Edit