Sha-Ron Cassel, Csm, Cspo Email & Phone Number

Atlanta, Ga, Us

Salt Lake City, Utah, Us

TBD

Roswell, Ga, Us

• Co-coordinated the implementation of an Enterprise Resource Planning (ERP) solution to replace current systems and facilitating discussions as the liaison between the ERP vendor (InforSyteline/Copley) and StimLabs.• Led the data governance team and migrating company data from home-grown system into InforSyteline ERP and mobile CRM.• Managed a team of business analysts, validation engineers and quality testers. • Partnered with senior leadership to build a road map and execute a strategy that realizes their vision.• Coordinated with lines of business to ensure FDA compliance.• Introduced and implemented Agile and varied project management process improvements (e.g., change management, program management, etc.) that streamlined enhancement timelines while eliminating production bugs and bottlenecks. • Organized and completed Alternative of Analysis (AoA) assessment for ERP solution.• Project financial budget/forecasting, scope and estimation planning, and project artifacts

Reston, Virginia, Us

• Worked in various spheres within the office of the Chief Information Officer (OCIO) of the CDC to assess system and cloud initiatives and recommend solutions.• Worked with various teams to implement NIST standards regarding cloud data storage, compliance, and taxonomy.• Completed Alternative of Analysis (AoA) assessment for low-code platforms (e.g., Appian, ServiceNow, Outsystems, etc.) and made recommendations to C-Suite stakeholders.• Interviewed stakeholders and users to develop and analyze system pain points for the creation of multiple impact maps.• Developed processes and procedures to get more internal agencies onto the cloud (e.g., decision trees, process improvement, process flow, presentations, SOPs, infographics, etc.)• Facilitated agile planning board sessions with Cloud Assessment and AoA team members.

Atlanta, Georgia, Us

Atlanta, Georgia, Us

• Project managed multiple, million-dollar+, complex retail customer projects.• Provided SME consulting, financial budget/forecasting, scope and estimation planning, time management, scheduling, and project artifacts (e.g., project plans, meeting notes, reports, SOW, current and future state and gap analysis, etc.).• Created and project managed training initiative videos, scripts and presentation artifacts.• Documented current and future client processes, and, where needed, redesigned to close gaps.• Ensured projects followed global SDLC and company Global Project Management (GPM) 2.0 compliance processes and procedures.• Conducted contextual guerilla research to evaluate product performance for in-store terminal Point of Sale (POS).• Facilitated and supported internal and external clients in completing current, future and gap assessments, user stories / acceptance criteria and functional requirements for business sales, tendering/payments and back-office POS functionality in compliance with CCP, CCPA, GDPR and company Privacy Information Policy (PIP) regulations and guidelines.

Rockville, Maryland, Us

• Completed BA SDLC documentation; conducted software release testing (ProviderConnect (PC) and CareConnect (CC)) in an agile/scrum environment and facilitated scrum ceremonies for behavioral and mental health online software systems. • Created test cases for behavioral and mental health claims using live claimant information, in accordance with federal Health Insurance Portability and Accountability Act (HIPAA) individual state data and privacy laws and the National Institute of Standards and Technology (NIST) guidelines.• Tested software improvements/enhancements for PC and CC Medicare/Medicaid.• Facilitated grooming sessions, connect sessions, vision planning and analysis workshops Agile team.• Worked in both Waterfall and Agile environments• Used SharePoint and Jira

Montreal, Quebec, Ca

• Embedded within UX Design team (Usability Engineer/Researcher and UX Designers, Writers and Information Architecture) to restructure www.myatt.com and ATT Support pages (computer and mobile) using responsive design methods• Facilitated workshop sessions, vision planning, analysis workshops, and scrum ceremonies• Researched requirements and formalized findings as User Stories and BRDs• Developed recruitment criteria for UX participants• Coordinated with offshore development and testing team members

• Facilitated agile/scrum/analysis workshops, vision planning, and scrum ceremonies.• Researched requirements and formalized findings as user stories and BRDs.• Coordinated with offshore development and testing team members.• Embedded within UX Design team (Usability Engineer/Researcher and UX Designers, Writers and Information Architecture) to restructure AT&T eSupport (computer and mobile) pages using responsive design methods.• Developed recruitment criteria for UX participants• Used Rally, Jira and Clarity

Hanover, Md, Us

• Client: Intercontinental Hotel Groups (Reservations and Revenue, Technology• Researched product requirements and formalized findings in reporting and wireframe creation• Worked as Scrum Master and Sr. BA on multiple internal IT websites• Facilitated Scrum meeting ceremonies • Coordinated with offshore and US located developers and QA team members• Short and long range planning with executive sponsors (both customer and technical leaders)• Wrote BRD for the company’s internal Web Rate Loader (WebRL) web application Worked as Scrum Master and BA on multiple internal IT websites• Conducted capacity planning, sprint planning, end-of-sprint reviews/retrospectives, and story pointing sessions with stakeholders and off-shore development/QA teams• Facilitated meetings, workshops, end of sprint demos and customer story prioritization• Created agile stories with summary and acceptance criteria• Completed wireframes and mockups using LucidChart and Smart Draw• Wrote technical support Service Now documentation explaining known issues and providing workaround procedures to be used by the Help Desk.

Atlanta, Us

• Facilitated the implementation and adoption of scrum framework as part of ATOM’s division-wide “Back to Scrum” initiative; member of Turner’s Agile Community• Led a daily scrum team in the development of internal software products (MediaSource and Mira) that directly drive digital show production and resulted in the successful launch of both applications. • Defined roadmaps with support team based on business needs changing landscape of industry• Worked as a scrum master to support Newstron (CNN's next generation journalism toolkit - a suite of internal applications that enhanced and streamlined CNN’s journalism capabilities around the globe.• Responsible for Digital Record and Edit (DRE) software development, deployment and integration (Atlanta, Hong Kong, DC, London)• Successfully documented deliverables and documents such as: creation and scrubbing of backlogs, requirements, functional specifications, wireframes, user stories, process document, BRDs, current, and future analysis, gap analysis, SOPs, training, SAT, UAT, presentations, inter-bureau end to end process workflows, and various other documentation for integral internal applications used for news gathering and production throughout the CNN newsroom and CNN.com• Worked as the Product Owner for four team backlogs and internal products, using Agile and Kanban methodologies, including 3rd tier support team that addressed high priority issues and outages• These teams supported MediaSource and Mira• Led daily standups and proactively removed team obstacles• Worked with internal customers to create and rank work (user stories) for continuing software development, deployment and integration• Facilitated meetings (e.g. daily scrum standup, capacity planning, sprint planning, etc.), workshops, customer advisory board, release cadences, end of sprint demos and customer story pointing and prioritization• Worked as the Mingle (Thoughtworks) Administrator and Vendor Manager

Atlanta, Us

• Worked as a BA using Agile PM methodology to update and implement the primary Content Management System (CMS) used by news personnel.• Regular contributor to 2008 & 2012 Presidential Election “The Board”, March Madness, and NewsTron internal projects• Updated and tracked user stories/requirements, functional requirements and issues on the team WIKI.• Researched and conducted interviews in order to complete a current state, future state and gap analysis that were presented before the stakeholders.• Developed user personas for product development• Provided UX research and feedback with a variety of methodologies to support product development in a scrum environment• Provided research support for responsive design decisions to create internal, web-based news gathering software products for PC, tablet or mobile devices (Android and iPhone platforms).• Worked as the primary PO/PM supporting mobile news technology implementation for several business units, • Managed 3rd tier support team that addressed high priority issues and outages by triaging issues and removing developer and embedded QA impediments• Never released a bug into the system in four (4) years• Deliverables included: consistent reporting of findings to team, personas, user stories, UX requirements, wireframes, user stories, process document, BRDs, current, and future analysis, gap analysis, SOPs, charters, business and technical requirements, briefs, training, SAT, UAT, presentations, process workflows, etc. • Mobile - Worked as a PM supporting mobile technology implementation for several business units, including CNN Marketing, CNN.com • Mobile - Worked closely with internal WebDev team for WAP (SMS Text) messaging, RSS Feeds for on-deck support of internal and external customers (mobile operators) • News - Worked as a PM and Business Analyst to research and create requirements and process documentation for integral internal applications used through the CNN newsroom and CNN.com

Atlanta, Georgia, Us

• Worked within UX team to create appropriate look and feel for competition events• Contributed UX insight to various e-commerce initiatives including customized storefronts • Launched Mobile Sweepstakes with travel partner through promotions group for CNN Airport

Atlanta, Georgia, Us

• Worked with various business units, including Web Dev, Client Dev and eCommerce, to re-skin and finally re-launch the website (www.gametap.com) and make the gaming product more visible• Created various e-commerce initiatives including customized storefronts• Coordinated A/B split-testing of offer pages to determine the most effective method for delivering a marketing message and gaining pertinent KPIs for future analysis• Assessed project feasibility, gathered business/technical requirements, and executed project plans for various business initiatives• Managed relationships with third-parties (e.g. WireTree, Digitas) to promote and enhance the product for the purpose of reaching several marketing efforts for GameTap• Leveraged technical communication skills to assist business units in the creation of product briefs, while completing project charters, communications plans, work breakdown structures, etc.

• Brought back to Cox Communications by the Director of Technology to coordinate the Cincinnati and Alpharetta core teams in order to transition from an AS400 closed environment to an open system environment developed by Convergys.• Completed current assessment and gap analysis that proposed the new open environment.• Successfully implemented the system into one location (Cincinnati) for testing.

• Conducted an assessment of current production processes, while focusing on daily management and planning/management for Sprint Nextel Production Scheduling and Control (PSC) Operations in Overland Park, MS[100% travel]. Worked as business analyst/team lead with three (3) direct reports to identify current processes and gaps between the client’s current state and objectives. Created documentation templates; created and maintained an online team project management repository for issues, action items and artifacts. Completed a Current State Assessment, Gap Analysis Assessment and a Future State Assessment with Roadmap, which included a presentation and report. Wrote and maintained the project schedule, process diagrams and other project artifacts.• Responsible for product engineering by facilitating sessions with SMEs and drafting system diagrams and process flows.• Facilitated meetings and process gathering sessions.• Organized and led documentation walkthroughs.

• Documented processes for trouble ticketing system being transitioned from an AS400 closed environment to an open system environment developed by Convergys for Cox Communications. Responsible for completing a Current State Assessment, Gap Analysis Assessment and a Future State Assessment with Roadmap, all of which included a presentation and report. Responsible for writing and maintaining the project schedule, process diagrams and other project artifacts.• Responsible for product engineering by facilitating sessions with SMEs and drafting system diagrams and process flows.• Facilitated meetings and process gathering sessions.• Organized and led documentation walkthroughs.

Facilitated data gathering sessions using information mapping methods to analyze, organize and present complex data in various formatsWrote User’s Guides, Gap Analysis, Test Plans/Scenarios, User Requirements and other validated and project related documentation while ensuring that all documentation met federally regulated codes (21 CFR Part 11)Documented SDLC processes SAP module (FI, HR, SD, MM and WM) implementation across the company for migrating all supply chain processes to a modern enterprise application to improve MRP, raw materials planning and quality management processesProvided project scope planning services, scope definition, scope verification and scope change control on training projects. Implemented best practices while leading project management initiative quality teams Supported cross-functional teams and performed as liaison amongst all key stakeholdersInitiated scope definition and scope verification for several e-learning prototypes

Ma, English-Research Methods

Ba, Broadcast Journalism

Ba, English-Technical Communications