Sharon Chen Email & Phone Number

Washington, DC, US

Arlington, Virginia, United States

Arlington, Virginia, United States

Provided Project Management, Training, and Education, and VA Governance Support to the Department of Veterans Affairs - Veterans Health Administration (VHA) for the Advanced Medical Cost Management Solution (AMCMS) Contract. AMCMS is a Software as a Service (SaaS) solution that integrates financial management, medical management, and data analytics to.

Arlington, Virginia, United States

Appointed as the Policy Workstream Lead for a 5-year contract, tracked action items and ongoing tasks, managed monthly contractual deliverables, and consulted with external vendor teams. Served as the User Acceptance Testing (UAT) point of contact for over 20+ testers, produced all UAT required governance documentations for the government and promptly.

Arlington, Virginia

(RASQ - Risk Adjustment STARS Quality)Supported internal stakeholders and executive leadership.Created and implemented 5 department-specific plans to drive organizational initiatives.Identified and distinguished automation and analytics projects and collaborate with all 6 risk adjustment functional support teams.Oversaw the preparation, execution, and.

Baltimore, Maryland

Provided visibility and financial support for marketing, development, and community benefit initiatives.Constructed and reviewed financial modeling improvements in the planning and forecasting models to enhance process efficiency.Developed strategic analytics and determine variables that drive urgent care performance.Supported cost initiatives, tracked.

Towson, Maryland

Communicated with students, faculty, staff, and other libraries to promptly fill borrowing requests and resolved lending questions.Processed all borrowing and lending Interlibrary Loan requests using ILLiad and Rapid ILL software in a timely manner, and followed national and international ILL standards and best practices.Maintained patron privacy online.

Gaithersburg, Maryland

Analyzed and compared vendor products, services, and contracts.Designed, distributed, and evaluated responses to surveys and marketing/business products.Created and constructed Open Enrollment materials for over 5,000 employees.Contributed to employee benefits strategy by analyzing plan performances and proactively making recommendations for plan design.

Towson, Maryland

Greeted and welcomed customers.Assisted co-workers and customers to ensure a smooth transaction.Replenished storefront merchandise.Communicated with faculties about printing services and options.

Baltimore, Maryland

Processed client requests in a timely and accurate manner while remaining within legal and FINRA guidelines.Reviewed confidential paperwork sent in from clients.Processed maintenance and transaction requests in client accounts.Placed outbound calls to clients to confirm or clarify requests.Utilized Vantage, Synergy, and AWD10 to verify clients.

Baltimore, Maryland

Interviewed patients to complete insurance and privacy forms.Received insurance co-pay payments and post amounts paid to patient accounts.Analyzed and verified insurance benefits for patients receiving treatment.Utilized multiple sources to verify patient demographic data for accurate billing, achieving an average audit score of 99% accuracy.Reviewed.

Rockville, Maryland

Communicated with customers to address needs and concerns.Managed the processing of transactions.Organized shelves and workspace.Maintained cleanliness throughout the store.

Silver Spring, Maryland

Organized and supervised small group activities.Implemented and created weekly schedules.Enforced safety guidelines.Coordinated and assisted directors with outdoor activities.

Bethesda, Maryland

Assisted patients with personal hygiene and daily living needs.Observed patients' physical, mental, and emotional conditions.Reported abnormal changes or patterns to nursing staff.Maintained departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.

Bethesda, Maryland

Assisted with personal hygiene and skin care nursing activities.Obtained a wide range of information from physicians, caregivers and nurses about patient condition, treatment plans, and suggested activities.Measured and recorded food and liquid intake and urinary and fecal output and reporting changes to medical or nursing staff.Provided quality patient.