Provided Project Management, Training, and Education, and VA Governance Support to the Department of Veterans Affairs - Veterans Health Administration (VHA) for the Advanced Medical Cost Management Solution (AMCMS) Contract. AMCMS is a Software as a Service (SaaS) solution that integrates financial management, medical management, and data analytics to accurately forecast, monitor, and track VA Community Care medical service costs.Identified clients' needs and risks to determine suitable services and products consistent with their unique business needs and requirementsSuccessfully managed a 6-month subcontract from initiation to closure, ensuring client requirements are met and oversaw the completion of all 10+ deliverables.Constructed and implemented a pilot onboarding structure and process for a first-time prime contractor for the Department of Veterans Affairs.Led the development of training and policy related materials and documentations for newly developed financial and technical reports.

Appointed as the Policy Workstream Lead for a 5-year contract, tracked action items and ongoing tasks, managed monthly contractual deliverables, and consulted with external vendor teams. Served as the User Acceptance Testing (UAT) point of contact for over 20+ testers, produced all UAT required governance documentations for the government and promptly solved issues for testes.Built partnership with crucial stakeholders and collaborated with internal resources and external vendors.

(RASQ - Risk Adjustment STARS Quality)Supported internal stakeholders and executive leadership.Created and implemented 5 department-specific plans to drive organizational initiatives.Identified and distinguished automation and analytics projects and collaborate with all 6 risk adjustment functional support teams.Oversaw the preparation, execution, and aftercare of improvement projects within RASQ and Data Science.Tracked operational success against partner Service Level Agreements (SLAs) and Operational Level Agreements (OLAs). Collaborated with the VP of RASQ and Data Science in all daily operational tasks.Utilized Confluence and JIRA to share and capture project requirements and best practices.Served as the liaison between the RASQ leadership team and the core team (~80 employees) to support the development of organizational goals and objectives.

Provided visibility and financial support for marketing, development, and community benefit initiatives.Constructed and reviewed financial modeling improvements in the planning and forecasting models to enhance process efficiency.Developed strategic analytics and determine variables that drive urgent care performance.Supported cost initiatives, tracked risks & opportunities to plan and deliver ad hoc financial analysis for customized data and reports in a knowledgeable and flexible manner to aid in business decisions.

Communicated with students, faculty, staff, and other libraries to promptly fill borrowing requests and resolved lending questions.Processed all borrowing and lending Interlibrary Loan requests using ILLiad and Rapid ILL software in a timely manner, and followed national and international ILL standards and best practices.Maintained patron privacy online and in person, and modeled appropriate behavior.Collected and recorded ILL statistics in support of annual reporting requirements and supported data-informed changes to services, programs, and user experience.

Analyzed and compared vendor products, services, and contracts.Designed, distributed, and evaluated responses to surveys and marketing/business products.Created and constructed Open Enrollment materials for over 5,000 employees.Contributed to employee benefits strategy by analyzing plan performances and proactively making recommendations for plan design changes.Implemented company wide perks program to encourage employee engagement and wellness.

Greeted and welcomed customers.Assisted co-workers and customers to ensure a smooth transaction.Replenished storefront merchandise.Communicated with faculties about printing services and options.

Processed client requests in a timely and accurate manner while remaining within legal and FINRA guidelines.Reviewed confidential paperwork sent in from clients.Processed maintenance and transaction requests in client accounts.Placed outbound calls to clients to confirm or clarify requests.Utilized Vantage, Synergy, and AWD10 to verify clients.

Interviewed patients to complete insurance and privacy forms.Received insurance co-pay payments and post amounts paid to patient accounts.Analyzed and verified insurance benefits for patients receiving treatment.Utilized multiple sources to verify patient demographic data for accurate billing, achieving an average audit score of 99% accuracy.Reviewed Medicare & Medicaid coverage, and maintain current knowledge of federal regulations.

Communicated with customers to address needs and concerns.Managed the processing of transactions.Organized shelves and workspace.Maintained cleanliness throughout the store.

Organized and supervised small group activities.Implemented and created weekly schedules.Enforced safety guidelines.Coordinated and assisted directors with outdoor activities.

Assisted patients with personal hygiene and daily living needs.Observed patients' physical, mental, and emotional conditions.Reported abnormal changes or patterns to nursing staff.Maintained departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.

Assisted with personal hygiene and skin care nursing activities.Obtained a wide range of information from physicians, caregivers and nurses about patient condition, treatment plans, and suggested activities.Measured and recorded food and liquid intake and urinary and fecal output and reporting changes to medical or nursing staff.Provided quality patient care.