Sharon Chih Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Relocated from Shanghai, China to Sydney, Australia to continue my WorldFirst journey

Shanghai, China

Key Account Manager at WorldFirst under Ant Group International Group Business• Manage ~50 key accounts, including new and existing accounts• Maintain and grow existing accounts: upsell and cross-sell products and maintain long-term relationships• Acquire new accounts: pitch to potential key accounts; onboard and educate new accounts on product functions and features • Achievements: Consistently surpass targets for both existing/new account growth; achieved more than 80% growth YoY for existing accounts

Hangzhou, Zhejiang, China

• Handle multiple roles in key account management, category management, and potential top-seller acquisition and new-seller incubation, driving overall category growth• Key account management: managed ~60 key accounts with different go-to market strategies in 6 different countries• Category management: responsible for growth of 2 main fashion categories for Lazada’s cross-border business• Seller acquisition: handled one-on-one seller acquisition of Tmall/Taobao brand sellers and top cross-border suppliers• Seller incubation: incubated new sellers to increase category and seller diversity• Side projects: deal hunted PM for mega campaigns; planned new initiatives• Achievements: Managed categories had double digits growth YoY and incubated ~10 new top sellers

Taipei City, Taiwan

• Led a team of 17 acquiring Shopee Mall vendors, successfully acquired 3,000 vendors, which contributed to 30% revenue to the company, within one year• Assisted to initiate Shopee Mall launch in Taiwan, developing new business opportunities• Experienced on handling different type of vendors, from C2C (individual), B2B2C (small and medium-sized enterprises) to B2C (multi-national companies), top brand list includes Watson’s, L’Oreal, P&G, Kimberly-Clark, Unilever, Unicharm, Johnson & Johnson, Levi’s• Coordinated cross-team API integration project with local vendors as an internal pioneer project• Assisted to roll out Salesforce adoption in the sales team, optimized data reporting and employee training

Taipei City, Taiwan

• First non-executive employee of Lalamove (on-demand delivery service) Taiwan• Planned pre-launch driver acquisition strategies, successfully recruited 300 registered motorcycle drivers within one month• Made corporate user pre-payment plan, had more than 500 corporate pre-payment accounts within a year• Led a sales team of 5, developed local business opportunities• Managed over 300 business accounts, accounting for 60-70% of daily delivery orders• Closely collaborating with different local and cross-region departments to provide top-tier service

Taipei

• Easy Taxi was a tech startup under Rocket Internet Group, the company provided the first app-based taxi hauling service• Gained/Developed hands-on sales experience and subsequently led a team of 6 sales members and responsible for new employee onboard training• Taxi driver recruitment: one-on-one taxi driver acquisition and education• Business user acquisition: developed business users (restaurant/bar), which would have constant demands• Planned and executed new projects: eg, built 3 offline kiosks from scratch within two weeks to recruit more drivers and created driver on-boarding manual/checklist to increase efficiency and clarity

Orlando, Florida

- International College Program- Creating magical moments for the guests- Demonstrated and sold merchandise in indoor and outdoor areas, cash handling, Stocking and cleaning shelves and carts, stroller/wheelchair rental - Solved guest problems- Maintained good orders of the stores and smooth traffic flows

Bachelor Of Arts (B.A.), Public Administration, 3.78

Activities and Societies: Pei-An Rotaract Club

Political Science, 3.66

Activities and Societies: Alpha Phi OmegaExchange Student Program in the junior year of college