Sharon Clover, Sphr-Scp Email & Phone Number

United States

Austin, Tx

Developed and executed HR strategic plan, organization design, culture, talent management & succession planning, workforce planning and performance management to drive business results. Client groups include Strategy, Portfolio, and Technology Enablement. HR leader of 3 HRBPs globally.

Round Rock, Tx

Serves as a Global HR Business Partner for Dell's Global Business Operations organization. This includes providing HR leadership for several functions including: Technology Enablement, Channel Operations, Business Intelligence and Reporting & Analytics, Business Process Management and Talent Enablement.

Austin, Texas Area

Strategically partner with all levels of leadership on business needs to ensure resources are in place to fulfill business goals. Advise all levels of leaders regarding organizational development, performance management and employee relations. Client groups include, Global Sales, Finance, Marketing, Business Development, Consulting Services group in US, including Latin America and UK.

Austin, Texas Area

Partnered with senior Sales & Marketing leaders on organizational strategy and design to ensure cross functional alignment on goals in order to drive business revenue. Spearheaded the Winning Culture and Voice of the Customer surveys to ensure the overall initiatives are driving towards enhancing engagement of our employees and customers. Talent management was also a main focus, including leadership development, skill assessment and talent acquisition.

Successfully led the local HR team to support executive and line management team for 800+ employee technical services call center for international locations, including North America, India, UK and Asia Pacific; Advise line managers regarding employee relations, benefits and compensation strategy & planning.

Fostered positive employee relations initiatives including performance management and organizational development support for multiple business groups and locations within Texas and Louisiana. Served as main contact for company benefits including, health insurance, 401k and ESPP and payroll.

Led the local HR function for Sales, Product and Technical Support business groups, as well as multiple locations in Austin & Dallas; Partner with the management group in administering performance management, including annual performance evaluation process and merit planning.

Led HR team of 8, including: Generalists, Recruiting, Payroll/Benefits for a 600+ employee customer support call center; Consulted with the Call Center Manager’s and Director in working through key business challenges. Provided valuable insight and guidance regarding organizational structure, business plans and strategies. Development of leadership development plans. Developed and implemented HR strategies to support Policy Services and Claims Unit. Partnered with mid-level leaders regarding employee relations, performance management and leaves of absence, policies and procedures, compensation and benefits plans

Successfully led the HR team including Payroll, Benefits, HR Generalists, Recruiting and Receptionists for a 900+ employee business. Partnered with V.P. of Human Resources regarding business challenges and aligning HR initiatives. Project Manager for annual leadership conferences and employee events. Guided the development and management of HR operations, systems and programs, including design and administration of benefits programs. Developed, implemented and conducted multiple HR programs including new employee orientation, online annual performance review process and the recruitment process, payroll administration for 17 national branch locations. Partnered with line managers regarding employee relations issues; Developed and implemented filing system and maintained personnel files

Bachelor Of Arts (B.A.), Psychology

BA, Psychology

Professional Education Certification, Human Resources

SHRM Certification Program