Sharonda Moore Email & Phone Number

Columbia, South Carolina Area

Business office associate responsible for checking patients out of the system once they have completed appointment, verified insurance information, collected bill balances and co- pays. Ran daily reports for daily balance in Vision and Epic systems at the end of every day. Balance all money collected for the day as well as the credit card processor report . Verify ABN's and patient forms. To ensure they are scanned in and uploaded in the system properly. Answer billing questions and billing research on patient accounts. Verified all Insurance information on ins card for patients to ensure their information is up to date and loaded properly in our system. Work the daily work queue to correct all errors from patients accounts that loaded incorrectly. (demographic info, guarantor, sub guarantor, insurance coverage, and pharmacy information).

Columbia, South Carolina Area

Promoted from Credit Analyst/ SME to EDI Liaison. Worked with Sales Account Leads and Managers, CFO's and the suppliers of companies to correct the clients billing for electronic invoices. Utilized private vendor portals to correct rejected invoices (pricing, unit of measure, quantity etc.) to ensure that the clients invoices are corrected. Establish rapport with internal/external parties. Facilitated conference calls with Internal/External, to work together to resolve electronic billing issues. I have skills in Ariba, Sciquest, AS400, ORACLE PeopleSoft, Contract Gateway. I research and resolved process issues for EDI customers. Identified customer ordering platforms, enter remedy tickets for the PI (process integration team) to research and correct issues that are ongoing that cannot be corrected on my end, I have extensive Microsoft Excel as well as Microsoft private portal skills. Developed best practices to minimize EDI kick-outs and errors to enhance the department Best Practices. Effectively work EDI rejections to improve Days Sales Outstanding (DSO) and reduce credit risk. Build data base of EDI customers, customers' ordering platforms and rejections. Consulted with EDI team members for proper transfer of invoicing files and Identify and document the EDI errors and solutions, Promoted strong collaborative relationships between the Collections teams and all other Staples internal teams like Sales, Accounts Receivable and Customer Service.Utilize excel to create spreadsheets, and use V-lookup functions to correlate billing and rejection data. Locate and verify invoice details, that the client/customer may or may not have as well as bump spreadsheet and the statements together to verify what invoices were missing that the customer reflected as paid vs what was open. Sometimes this required research of missing or misapplied payments, correcting invoices. Once this was researched and corrected, it was sent back to the credit analyst to call and collect on.

Columbia, South Carolina

I was responsible for calling clients about the past due balances, sent copies of invoices as well as statement of accounts. I was responsible for portfolios in different divisions in Detroit, Boston, Atlanta, Rochester, Philadelphia, LA that had a total AR amount of 2.3million dollars. I also was responsible for keeping my % over 60 under 2% and over 90 under 1%. My % current goal was to be maintained at 88% as well as research the customer's accounts place stop payments when necessary and locate unapplied payments via (cc, check and wires). I also researched fraud on accounts, and help train other credit analyst on policy and procedures of a credit analyst. I was a SME ( subject matter expert) where I also assisted the training department with the new hires and received certificates for that.

Columbia, South Carolina, United States

I was responsible for making outbound calls to applicants who applied for health insurance programs and services such as Temporary Assistance for Needy Families, (TANF), Head Start, child care, and child support help individuals, families, and communities.

Nashville, Tennessee

Answered incoming and placed outgoing calls to customers/ clients in a timely professional manner. Responsible for accepting customer payments through intra-net systems. Assisted customers with payment options to secure past due and current balances to avoid interruption of their service. Negotiated payment arrangements if necessary. I assisted customers with any billing issues.

Murfreesboro, Tennessee

I received inbound calls from customers with billing or technical issues with their phones. I was responsible for maintaining an average handle time of 3 min or less. Responsible for taking care of all the customer's concerns. I was later promoted to Senior Customer Service Representative In these positions, I answered inquiries and escaltions from customers resolving all issues promprly and professionally. Later, I was promoted to a Senior Representative. In this new role, I assisted with training new hires with their calls and how tr he call should be handled. If a new hire or a customer service rep had an escalated call that they couldn't handle, I was responsible for taking that call and mantain professionalism, and quality in that call. The calls would be handles and de escalated. If a customer called in with technical issues and the customer representative rep could not fix the issue over the phone I would take the call and troubleshoot the phone exhausting all possibilities before referring the customer to the store. I also did data entry by logging calls in the history notes in regards to the caller's name and the reason for the call as well as resolution to the call. As a senior representative, I was also responsible for managing some representatives, tracking their progress, and acting as a mentor. I was the point of contact when the direct supervisor was unavailable. I trained new hires and coached customer service representatives on quality calls and policies and procedures. I would communicate with management and keep them informed of any problems or issues that arise.

Columbia, South Carolina Area

I started off as a Customer Serv Rep, quickly promoted to a Sales Banker. Within a year, I became the Top Sales Banker within the company and was promoted to a Personal Banker/Client Service Consultant position. In this position I was responsible for establishing rapport with the customers and assisting them with managing their money. I reviewed their account(s) to see how we could benefit the customer's needs. As a Personal Banker/ Client Services Consultant, my role was to establish positive client relationships by showing exemplary customer service assistance. My responsibilities consisted of me interacting with my clients to identify their wants as well as their needs, answer inquiries, handle any issues or complaints, resolving them promptly and efficiently. I made referrals for all of our products and services (Credit Card, Checking, Savings, Cd's, IRA's, bank cards, installment loans, home equity, mortgage lines, lines of credit and online banking, and investment referrals such as mutual funds to keep the customer with our company and to be proactive and look out for their best interest. As a Personal Banker/ Client Service Consultant this position allowed me to spend more time reviewing our prestigious accounts with 100k and above where the funds were not earning the best interest or return. I would call and send letters to assist them with managing their money and to make sure they were aware of our services, products and offered whatever services or products that would benefit the customer from online banking to investments (mutual funds etc).

Bachelor'S, Counseling Psychology

Certificate, Medical Billing And Coding, Dean'S List

In Process, Health/Health Care Administration/Management

Studying Bachelors in Health Management

Certificate Private Investigation

Completed my Private Investigation Course