Sha'Ronda M. Email & Phone Number

United States

Deerfield, Illinois, United States

Cincinnati Area, KY

• Manage High-profile customers regarding account balances in relation to credit limits and business exposure.
• Dispute Management - Investigated and reconciled account irregularities and discrepancies by reviewing financial reports and following up with clients, resulting in a reduction in company losses.
• Ensure customer makes timely payments without interruption of business and patient needs and release orders timely.
• Collaborated with internal and external Customers to resolve payment disputes, negotiate payment arrangements, and collect past-due invoices to reduce the AR portfolio.
• Trained new members of the team regarding best practices, ERP system, SAP, and standard work for the AR team.

Erlanger, Kentucky, United States

• By using the Accounts Receivable ERP Microsoft Dynamics GP, maintained/updated customer file records (i.e., customer account information, balances, delinquencies, ACH information) and increased the accuracy of customer.
• Contacted clients to request payment for overdue accounts, using a personalized approach and email and telephone to determine the client's ability to pay.
• Verified cash receipts, processed cash applications, and claims for over-due invoices for a high volume of accounts utilizing a system for processing and communication.
• Reconciled customer accounts and identified discrepancies.

Cincinnati, OH, United States

• Provided dedicated, personalized support delivered over the phone and via an online portal.
• Completed investigations and answered questions regarding insurance benefits, coverage, and out-of-pocket costs.
• Assisted with prior authorization and medical necessity processes, benefits verification, and prior authorization assistance.
• Administered comprehensive searches for alternate reimbursement resources, such as state and federal assistance programs, and enrollment assistance for qualified patients.
• Responded to inquiries from customers, sales representatives, and business partners, and followed up on requests in a timely, courteous, and professional manner.

Covington, Kentucky, United States

• Established repayment schedules, using a variety of methods, including negotiation, to lower monthly payment requirements and keep customers current on their accounts, resulting in a reduction in the number of overdue.
• Worked with customers to find the best possible solution for paying back their debt through a variety of methods, including direct payments, payment plans, and settlements.
• Used online databases to identify delinquent customers, persuaded customers to pay outstanding debts, and located and monitored overdue accounts using computers.
• Updated and recorded information about customers' financial status to determine the need for collection efforts, resulting in improved customer service.
• Received/Processed payments and posted amounts to customer accounts.

Bachelor Of Applied Science - Basc, Psychology

Associate Of Arts And Sciences - Aas, Psychology

Transferred

Psychology, Transferred