Sharon Danver Email & Phone Number

Responsible for pursuing collection of debt on all assigned accounts including follow up and resolution of customer service and bill adjustment issues. Prepare accounts for outside legal referral for the purpose of bankruptcy claims and/or litigation as well as monitoring creditworthiness and delinquency of credit accounts which includes issuing and denying credit, assessing and monitoring credit limits and account set up.

In charge of Customer Service for outboard engine sales with a staff of two customer service representatives. Responsible for maintaining engine sales forecast as established by sales department. Prepared monthly sales reports for General Manager and sales staff. Administered credit procedures based on company policy. Local IT contact for LAN/phone system including troubleshooting any hardware/software issues. Responsible for all office operating systems, to ensure that they operated at acceptable performance levels.•Instrumental in redesigning engine/parts ordering processes, which reduced processing time from one week to 2-3 days.•Established shipping process for engine sales to distributors, which reduced customer costs as much as 20%.•Managed the successful relocation of entire Latin America office without business interruption.

Responsible for all areas of Accounts Receivable with a monthly average of $8-10 million, including past due payments and collections. Supervised staff of two credit analysts. Also supervised preparation of cash application to accounts receivable based on supporting data.•Member of committee to establish new accounts, credit limits and terms.•Initiated and monitored legal actions for collections, which included filing of credit insurance claims, increasing collections by an additional 20%.•Managed the collection of $10 million in outstanding receivables prior to acquisition of company by new owners.

Responsible for management of credit approval process working closely with Customer Service and Sales to ensure credit policies were followed. Also responsible for preparation of cash receipts, collection of receivables and resolving customer credit-related issues.•Member of team involved in obtaining credit insurance for accounts receivables which significantly reduced losses to the company.