Sharon Dodds Email & Phone Number

Maple Ridge, BC

• Sole front line point of contact through Information phone line, Info@ email and Web Chat for all company, product and technical support inquiries. Strong customer service required to recognize, analyze, solve problems.
• Follow up all sales leads with pricing and information with goal of scheduling full product presentation.
• Coordinate with technical support team to ensure customer needs/questions are responded to on a timely basis.
• Provide administrative support to Executive Group including preparation of Information Packages with Screen shots and pricing quote after each software presentation.
• Collaborate on marketing programs including setting up and maintaining webinar promotions using Constant Contact.
• Scheduled follow-ups with all customers to ensure complete satisfaction with purchase and to ensure customer understands how to access support when questions arise.

• Accountable for all customer database updates including tracking sales, training and support contracts.
• Responsible for scheduling work sessions between sales team, prospects and trainers.
• Developed and maintained web hit statistics along with managing webinar registrations and meeting invitations.
• Provided new customers and university programs with software activation and insured all supported clients received upgrades as released.
• Responsible for annual follow-up for renewals of support and maintenance contracts.
• Provided administrative support to finance department including invoice preparation and follow up collection.